Ladd Service Company

Ladd is GREAT! Very professional, friendly and trustworthy technicians and staff. Prompt response for service calls and fair pricing. We have hired Ladd for years and had them repair our AC and furnace. Ladd installed a zone system for our new home that works great making life more comfortable. We also needed a new furnace at our rental property to replace one that was 25 years old! Would recommend to anyone.

We've used Ladd Service a couple of times now for issues with our furnace and AC, they're been extremely responsive and professional. Our heat even went out on Christmas Morning this year, called their number and someone was out to service it within an hour and a half to our surprise. We felt horrible about the timing, of course, but the service technician was very pleasant and efficient, and we were all soon on to our Christmas morning activities (with heat!).

I have used Ladd in the past for repairs on an old home and when I found myself in a bathroom remodel needing plumbing work done in a 120+ year old home, I didn’t trust any plumber, I called Ladd back to work on my home. Joe came out and worked all day. I work from home. Joe knowing this, had himself shut in a tiny attic bathroom to reduce the noise as much as possible while I worked. Incredibly thoughtful. I didn’t get the sink set for him as promised, so he measured an antique piece + top mounted sink for custom measurements on the faucet placement, ran new lines, vented the bathroom through the roof, set a shower basin, and ripped down plywood to fill back in the flooring I took up for him to access to plumbing lines. I was astounded and pleased not at only the amount of work done, but the quality. Not many can work in 120+ year old homes, Ladd can. See you all next year for another project. Thanks for an exceptional experience.

I recently had not one, but two opportunities to experience Ladd's work. I'm a real estate agent and haven't been happy with some of the other companies in the area, so when my client got a quote from Ladd on a job, I was certainly receptive. The price they quoted was very reasonable and they got the job done quickly, so when another client's air condenser was stolen, I got a quote from them on her behalf. Again, very reasonable pricing and fast responsiveness.

Today I learned that the appraiser on one job had a minor problem with one aspect that my client and I thought was being addressed, and Ladd did not. It would have cost a couple hundred dollars to pay for the issue to be fixed if the seller or my client had to pay for it. I contacted Ladd and explained why we were thinking it would have been done, and they promptly decided to come take care of things first thing in the morning at no additional charge to the client.

What more can anyone ask from a contractor? Great prices, fast service, good work, and takes pride in their reputation. Thank you to Jessica and Roger! You'll be at the top of my referral list on behalf of my clients.

The outside water meter had frozen so all water had stopped in the house. Below zero temps and blowing snow had me concerned they wouldn't make it. Jason and Joe arrived and did a stellar job of thawing the meter and then fixing the toilet which was the original call. The price was reasonable and the service was kind and professional. They had to be half frozen but still kept their sense of humor and were happy they could help us. I'm forever grateful and a new loyal customer. Thank you so much!

Ladd gave an estimate on time. We clarified my concerns on the phone same day. Ladd installed on the day promised and completed all work by 3:00 pm. Systems work fine after 2 weeks of experience.

My elderly Aunt called this Co with an emergency. It was 98 degrees outside and the air conditioner wasn’t working at all. They came out worked for a couple of hours, charged her over $700 and left her in the heat still. They made it seem as if it was working when they left. It was blowing at this point but just hot air. We called another company out Immediately due to my aunt’s health. We found out they never added Freon to her system!!!! Seriously over $700 and hours later no cold air. A local handyman came out within the hour and had it going for less than $100. That’s just wrong to do to someone. At least let the person know it’s not working properly so they can go to a family members or something. My entire family is upset with this Company and we will all share our experience on Social Media.

We worked with Joe and he was fantastic! My wife and I have owned this home for two and a half years and it's our first country home. We have had repeated visits from other plumbing companies and not one shared any information with us about the ins-and-outs of owning a house on a well and a septic system no matter how many questions I asked. Joe was extremely helpful and a wealth of knowledge! I have an appointment for him to come back again and set everything up in the house so that I can work on it myself. No one else offered that and I'm certain it's because they want my money and not my loyalty! I will not use anyone else from this point forward for any plumbing concerns.

I have used LADD for years. They have installed furnace, AC amd hot water heater over the years. Generally I have been happy but recently found out about some very poor quality work that had been done and overlooked by two technicians a year for the last 4-5 years.

Recently my dog chewed through a wire connected to the AC. I had someone different check it out due to time and convenience. It turns out that rather than blowing a fuse, the whole circuit board was fried. He was a little baffled at why that would happen but upon looking at the circuit board realized the issue . A random circuit board had been placed with wires tied off , not the same brand. My two stage furnace had not been working in years due to this and he was quite shocked no one had mentioned this and that it happened in the first place. Best guess is that when my AC was installed a few years ago that the board was fried and a random one was grabbed off the truck and the technician made it work. I have had LADD out twice a year for maintenance and no one has mentioned this to me. I now have the proper circuit board installed and my two stage furnace is working great. I will also be finding a new company.

GREAT company to work with. We have used them in two different houses to do complete HVAC replacements and they did an awesome job. Arrived when scheduled and cleaned up after themselves. Very knowledgeable and professional. Highly recommended!