Ladd Service Company

Austin came out and did a tune-up. He was very polite and professional. He answered all of my questions and explained what he was checking. I will definitely use Ladd for my future AC needs

During the frigid cold snap on 12/22-12/24, where temps were below 0, the motor went out on our furnace. After going without heat for 36 hours and the temperature of our house dropping to 50 degrees, I decided enough is enough. I called and spoke with Mike, the after hours technician and he came out two hours later. Within a few hours, our house was warming up and we were thawing out. I called several other companies and no one could come out for four days. We all had been sick with the crud that had been going around and didn’t feel well. Being sick is bad enough but being sick and cold is a whole new level of miserable. I am thankful for the quick response and the availability of having Mike come out. We will be having Ladd come out in the spring to service our system before we turn on the AC

Dan did a great job on our water heater install. Very courteous. His professionalism, workmanship were top notch. Very personable Thank you

Michael was so knowledgeable and did an excellent job of taking care of us. He took the time to fix some small things we didn't even know needed it and he cleaned up after himself. I appreciate care and professionalism and would highly recommend them. Won't go anywhere else and I used to work for a different HVAC company... Excellent

Outstanding work and great value. Had a problem with my water heater not starting with the igniter, the tech (Dan) came by even earlier than scheduled (after calling and confirming with me), diagnosed my problem and gave me a solution within 30 minutes. Gave me a quote for installing the part, and replacing the water heater altogether, when the time comes.

A few hours later, I had a follow-up issue after regular business hours. Had another tech (Kyle) come out, again had great communication and professionalism, was very thorough and diligent about finding and fixing the issue. Five-star service all around, would recommend to anyone in the area for HVAC/plumbing issues!

I used the convenient online service request form late on a Sunday and received a call back at 7 o’clock the next morning. The repair man (Mike) showed up right at 8 o’clock and within 30 minutes he had diagnosed the problem with the furnace, reset the controls and performed the annual tuneup which was coming due. As always Ladd’s is the best; very responsive and very professional. And Mike knows his stuff.

They did such a amazing, wonderful job. They was efficient clean and very helpful. Their work was immaculate. I definitely tell everyone they should use them.

The gentlemen who came showed up on time. They were very thorough and made sure everything worked correctly. When they were done it was as if they were never here, everything was so clean and tidy! I will never use anyone else. I recommend Ladd Service Company for all plumbing, heating and cooling needs.

We started working with Ladd when we moved to Kansas City 17 years ago, and they have never disappointed! We've bought 2 furnaces from them, and have them tune up our system twice a year. Their courtesy and professionalism have been outstanding, and the work they have done has been excellent. With an old house with failing pipes, we've always felt confident that we had Ladd to call if we needed them. I would recommend them - and have several times - to anyone that is looking for great service and really nice folks!

We used Ladd’s to replace our 17 year old furnace. They gave us a quote on a new American Standard high efficient furnace that was reasonable and in comparison to other companies affordable. We also had them install a humidifier on the new system. We are highly pleased with the installation, performance, and overall value this has added to our home. Would recommend this company to anyone in the market for a new system!