Total Comfort Group

We requested service through them on 12/29/2020 due to a leaking water heater. Contractor came out two days after service request was put in through our warranty service. We have been without hot water (leak got worse) since morning of 1/9/21 with no end in sight. Contacted after hours number on 1/9 to determine how to shut off gas since pilot would not light with no response to date on that issue. Thankfully, we were able to figure out how to do it. Have been requesting a time frame since 1/7/21 on when the replacement will occur. Company has not given us a timeframe. When first asked why it has taken two weeks to resolve, they first blamed warranty company, but when called out they finally stated: "As for why it took this long to get the water heater approved that is a combination of things at the office level which we are working on to get resolved." It took 6 days to get that answer. Yesterday we received an invoice of "uncovered charges". Our warranty covers install, but as you can see in the invoice, they have labeled normal install items, such as, cut and remove old water line and replace, as modifications and therefore not being covered by warranty. It also seems a little excessive that they have charged $118 for each disconnect and reconnect, which again would be part of any normal install. Very dissatisfied. The responses have been evasive when we finally get a response and we feel as if they are trying to cleverly bill us additional items on top of what the warranty pays. We don't have hot water, our water heater empties daily onto the floor of our laundry room (we only have a main shut off valve in the house) and after two weeks they have not told us when they will come and replace. Do not use this company.

Terrible,. 11 days of calling after paying a deposit and still nobody out to look at our air conditioner. Keep getting run around and then had to fight to get the 75 deposit back ! By looking at thier reviews on Facebook seems to be a pattern. Dont waste your money here !

We appreciated the help from Isaac so much when we had a flooding issue in our basement. He tried the best he could do to get a new sump pump working for us that night while we were so worried about having more rain coming down the next few days.

Mitch did a great job, showed up at the earlier end of the time window I was given, fixed the problem immediately, and was super nice and considerate the whole time. Definitely will hire again.

They do horrible work and do not care what it looks like. Pride in craftsmanship doesn’t exist with this company. I even had to pay an hour of time for a new fitting that they broke the seal on because they didn’t know what they where doing.

From start to finish couldn't be happier. Same day service. Great company to do business with,from our company units to my home unit they can do it all. Thank you so much everyone at TCG

I am giving one start because I cannot give any less. I had an appointment with them on a business day and they never showed up. They did not bother to call to cancel or reschedule. I called them and they informed me that they wont be able to make it out that day and there is nothing they could do about it! Very unprofessional. Not recommended!

The Total Comfort Group was very professional, timely and did a fantastic job. I would recommend the services from this company to my family and friends.

Multiple cancellations due to techs calling in.

They have serviced my central a/c and repaired my furnace. Competent, conscientious, and supremely courteous. Recommended without reservation.