Total Comfort Group

Service attampted by another HVAC company was dismal. Our home warranty company contacted Total Comfort. After almost 4 weeks without A/C, Tim was able to solve the issue within 5 minutes. Thank you Tim, Robin, and the entire crew at Total Comfort!

I had an issue with my AC and used my home warranty. They contracted Total Comfort Group and they responded right away with the date & time for repair. Their technician David came in the time frame promised and he fixed the issue plus checked everything else on the AC to be sure he had resolved the issue. Thanks David for your expertise and answering all my questions. I would definitely refer Total Comfort Group to family & friends. Thank you!

This company was sent out a week ago through my Home Warranty company. They came on time and that was about the only good thing they did. I explained that my A/c was leaking Freon, we knew this as Freon had been added twice. He refused to do a leak test as said the warranty company declined this. (I work for the warranty co and found out he never even called). He proceeds to try to charge me $330 for Freon and $80 for a leak repair kit which I declined as one is not proper repair and Freon doesn’t cost $330 - I know this as I work for the warranty co and I had just paid $70 for the same thing! Total total scam & rip off. Don’t use this company if you can help it.

Total Comfort is the group contracted by my home warranty company to repair my air conditioner which worked a little before the tech came out. The tech came out Monday morning and completely disabled the system without any notice to me. I called to determine why I had no AC and was told he disabled it at the outside unit to prevent it from becoming "a solid block of ice". They explained what was wrong (a leak in the coil and condenser) and that they would be submitting their diagnosis to the warranty company so they could receive approval to repair my system. It is now Thursday evening and I have not heard anything.

I have called my warranty company daily and they have requested the diagnosis via email and phone call to Total Comfort each day, yet Total Comfort continues to be unresponsive. Today they told my warranty company they would submit the information and give me a call TODAY but my call to the warranty company this evening confirms neither of those things happened. Meanwhile, I am on day 4 of having no air conditioning or guidance as to path forward.

I was leaving on vacation on Wednesday and our furnace had issues on Tuesday morning.Contacted Total Comfort Group and talked to I believe Hannah. She was able to schedule a tech out between 2-4 PM. Received a call from her again at 12:45 and she said he would be there by 1 PM. Lucas, our tech, was extremely pleasant. He addressed the issue within 15 minutes and solved the problem. He then gave me some ideas on how to prevent issue in the future, and taught me a little bit about the difference in furnace filters. Thanks to both Lucas and Hannah for a great experience. Will definitely use again when I have issues in the future.

Mitch Muffler was our technician and did an amazing job! He was early and professional and was in and out in no time, took time to help me understand what he was there to do and gave me a great report of our system after he was completed with the tune-up. Thanks again Mitch!

Experience was great from initial phone call through the service provided. Super responsive company. Did two dishwasher installs, air switch for disposal and replaced a toilet. Paul was knowledgeable, did great work and was patient with my questions. They will be my go to for all plumbing and hvac needs!

Our AC went out this last Thursday during the night. Since we just bought our home in October I called our home warranty company. They submitted a ticket to Total Comfort Group to reach out in 24 hours to set up an appointment.
Within 3 hours a gal called me to set up the appointment you could tell she was worried to inform me that given how warm it has been the earliest they could get to me was Monday afternoon. We assumed this was the case and already started seeking a place to stay for the weekend.
Monday morning I happened to pull up Facebook and google reviews and was becoming very nervous that we were going to have an unpleasant experience. I was shocked that was not the case at all! My scheduled time was between noon and 3. At 1:45 ish I received a call that they were on their way. I work about 5 miles from home and by the time I got home the Tech was already here.
The tech, Mitch Muffler, was very kind and professional. He checked everything out and made sure to explain to me what he was doing and why. He wasn’t irritated by any of my questions and knowledgeable in what he was doing.
We are very pleased and impressed!

Josh was great! Very friendly and informative. Diagnosed the problem and had parts in stock to fix the issue on the same day.

I was assigned this company through my home warranty. David, my tech, was fantastic. I had to handle the entire process of getting my HVAC system serviced remotely while I was in Minneapolis. Constant communication and flexibility made a difficult situation feel very easy and gave me a lot of peace of mind. Thank you again, David.