Total Comfort Group

This company went above and beyond! Couldn't be happier with both people I talked to. From the gal who called me to schedule a time, then called back and said they could be at our house earlier than expected. To Mitch, the amazing technician. Patience of a Saint... and on the Friday before Easter.
Our furnace went out sometime in the night & I called AHS, who thankfully uses Total Comfort for repairs like this. They will continue to get our business for much more than warranty work!
Keep up the great work and thanks again for all your knowledge & expertise!
Perfect timing to get that Harley fixed, Mitch. It'll be a great weekend to go out for a ride! Thanks again!!! :-)

TCG has sent Mitch Muffler to our house a couple times for routine tune up and maintenance of our AC and furnace. He is a very friendly and professional service tech! TCG was assigned to us through a home warranty company but we will continue to use them by choice.

A really positive experience. Scheduler was friendly and in contact to keep me posted. Mitch spent time being thorough and explaining to me what was going on in our system. Super knowledgeable and professional. Would totally recommend and will use again.

Absolutely do not use this company! After returning home from a vacation on a Tuesday night our water heater was broken. We contacted our home warranty company and they worked with this company. A technician came on Thursday night and said it was a valve problem. Friday night another technician came to our house to replace this valve. Before even starting he was able to tell that the whole water heater needed replaced. Although, the home warranty wouldn’t get this information until the next Monday since it was a Friday night. Now Tuesday, a week without hot water, with 4 small children at home who we have to boil water for their bath every night. We can not use our dish washer because they’ve turned off the hot water. The company says they can’t get us in for a replacement until Friday, 10 days without hot water. If the first technician would have recognized the problem this could have been solved days prior and the company sees no issues with this but yet advertise 24/7 service.

A technician came out to do a basic AC tune up/inspection on a perfedtly good running AC unit. He ended up blowing out the coil in the AC unit.. Trying to schedule them to get them back to fix it has been horrible. THEY broke the unit, but not making a priority to fix it right away.

American Home Shield selected Total Comfort Group to diagnose a problem with our furnace. I asked for help on 2/8/23 and got a phone call right away to schedule a visit for the next morning. Within 2 hours the problem was diagnosed and fixed! Something another company couldn't do. They tried to make us get a new furnace when all we needed was a new blower motor. Thank you for bringing back our heat, Total Comfort Group!

Great service. Called them at 10 pm right before a blizzard and Josh was at our house and had the problem fixed by 10:30. As a bonus, he was a real gentleman and a good dude. Definately recommend.

We had a sunk install done by Josh Allen. We couldn't be happier! On time, left area clean, & professional as well as friendly. Thank you so much!

Josh did an incredibly thorough job troubleshooting my AC unit after listening to me explain the issues I was having. I'm relatively new to homeownership and asked a lot of questions about the AC, coolant, and how it all works which he answered expertly. He's been a technician for over 10 years and it shows in his problem solving, pride in owning his own tools, and how he conducted himself. I'm very pleased at his service today!

FANTASTIC SERVICE! I needed both HVAC and plumbing services. My techs were Tim (HVAC) and Andrew (plumbing), and I couldn't have been more impressed with both of them! They were both super courteous, professional, knowledgeable, and took the time to explain everything to me. The office staff is also amazing and kept me informed as to ETA, etc., and you can't beat their prices for this excellent level of service! I HIGHLY recommend Total Comfort Group for all your HVAC and plumbing needs!