Total Comfort Group

Came out and did a great job! Went above and beyond!! Love the attitude the team has keep it up!

Tuesday morning our furnace blower stopped working, so no AC. Put in a call to our home warranty, HSA, and they contracted Des Moines Excavating LLC within 20 minutes and had Total Comfort Group scheduled to come out Friday morning as that's as soon as was available. Got a call back from them earlier today (Thursday) that there was an opening and they could come out tonight. So David with TCG showed up about 7:30pm and after 2 hours we had a new blower motor and our AC was working again.

I can't say enough about how grateful I am that a company would go above and beyond to help us out. We were prepared to wait for Friday, but getting it working tonight was such a nice surprise. Will definitely be recommending these guys in the future.

EDIT: Just over 2 years later, our blower motor went out again. I applaud TCG for getting someone out promptly and in 2 days we had a working HVAC fan again. I feel compelled to drop my review from 5 stars to 4 though, because I was charged $75 for a new part that is sold online for around 5 bucks. I understand that markups can and should happen, but this seems excessive considering they can likely get these capacitors for 2-3 bucks. Other than that I'm still pleased with this company overall.

We’ve used Total Comfort Group a few times now for HVAC issues. The quality of work has been solid, and everyone I’ve interacted with has had great customer service. Prices are fair, techs are quick and clean, and the office is good about communicating what’s going on. We’ll definitely continue using them for future work.

My home warranty company contacted Total Comfort Group when my furnace went out. The technician who came said he couldn't find anything wrong with the furnace because it came on after he hit the reset button. I told him that we had also hit the reset button and it would work for a few minutes but then go out again. He said that he would be happy to come back for a recall if the furnace went out again. Five minutes after he left, it was out again. I called Total Comfort Group right away and they stated that the reason he actually left was because he didn't know how to operate a Carrier Infinity system like ours, and that we would need to contact another heating company. (I am confused about this, because if this was the case, why did the tech say he would come back?)

Luckily, my home warranty company was able to dispatch another technician from another company within a couple of hours, and he immediately solved the problem. What's more, he found dried leaves stuck in our intake tube - something the TCG technician should have seen immediately, regardless of whether he had experience with a Carrier system or not. The new technician also stayed for 30 minutes to cycle through the system and ensure it was working before leaving.

I wouldn't use Total Comfort Group again, as I am not confident that the technicians they deploy have the knowledge to solve these basic heating problems.

Our heater stopped working during a subzero week. The scheduler on the phone was so nice and got somebody to our house within 2 hours. The technician was also super friendly and explained everything in detail to us. Our heater was up and running shortly after and we're so thankful!

We were assigned Total Comfort Group by our home warranty company and couldn't have been happier with the service! Mitch was on time, courteous, and thorough on the job. I was very grateful for his 30+ years experience because we have an older and unique furnace that is very efficient. We are contacting them to do some other work outside of the warranty company because of our experience with them!

David, the service technician, was diligent in solving the problem with my air conditioner. After analyzing the issue and determining its cause, he had to obtain a new part, and then install it. He also inspected and serviced my outdoor AC unit to ensure that it was running properly in concert with the indoor system.

David was friendly and explained what he was doing at different steps. It's always refreshing to meet someone who loves what he does. I appreciate his good work!

Came home on a Friday afternoon and our furnace sounded like a lawnmower engine starting up, and it stopped producing heat, so we put in a service request through our home warranty company. They chose Total Comfort Group and Mitch arrived Saturday morning just after 9am which was amazingly quick turnaround. He found the issue, ran and grabbed the part we needed, and got us fixed up in less than 2 hours. I would highly recommend Total Comfort Group (and Mitch!).

Great experience from start to finish. Our home warranty company, HSA, chose Total Comfort to come and repair our whole-home humidifier that had stopped working.

Within a few hours of requesting service through HSA, Total Comfort called us to schedule an appointment. That was on a Monday and the appointment was scheduled for Wednesday. Quick turnaround!

Mitch Muffler was our technician and he did an outstanding job. He got right to work and within a few minutes had determined the source of the problem: a faulty wire. He fixed it right there on the spot, ran the furnace for a bit to ensure the humidifier was working, and was done with everything in under an hour.

Thank you Mitch and Total Comfort Group! We would highly recommend them to anyone.

We have used this company a handful of times since moving over a year ago, through our home warranty and were so pleased we have continued to use them. They do fantastic work, very professional and friendly . They will continue to be our first call. We have had plumbing issues from basic toilet to them drilling concrete to our sewage ejector pump and they seem to nail it every time!