Baptist Heating & Air, Inc.

I was very pleased with the knowledge and responsiveness of the owner. He was also trustworthy and easy to work with. My old furnace was not working during the heating season. They replace the furnace and AC systems the next day.I would highly recommend using this vendor.

I called 5/31 because my a/c w wasn’t working. Rob was here by 9:30 am the next day! He found the issue quickly and fixed it with no problem. I would definitely call them again.

I WOULD RECOMMEND TO ALL!! Our heat went out on late afternoon Friday 12/23 during our coldest day this year, so I called to see if they could come fix it. They walked me through a few things on the phone, asked me to turn off the unit to prevent additional damage, gave me pointers on how to supplement heat and prevent heat loss, and told me they would not be able to make it out until late (basically last in line). Given our need, I was fine with that and Rob wanted to make sure I understood what that meant… explaining it may be late night/early morning before he could make it but he would be here. I again agreed. He text me about 9:45pm stating he would be at our house next within about 2hrs; he arrived around that 2hr mark and started working on our furnace. He didn’t have the part needed with him so he ran back to his shop and came back to install, by 1:30am our heat was back up and running. Very caring, friendly, professional service… also, he had at least another stop after ours… very dedicated. Yes, it is a service that requires a fee, but Rob cares! I did not get sold on other packages or maintenance items… the total opposite, he gave us pointers on how to avoid issues and quick ways to fix some issues that could cause someone to call in for service. Best service call and experience ever!!! The world needs more Robs!!

Rob was outstanding and took the time with me during our moment of crisis when our hvac went out suddenly and we were getting several quotes. He came out same day and went above and beyond! Thank you!!

Our a/c motor went out this weekend. I contacted Rob before the office was even open. Rob told me what he thought issue was and ballpark price to replace motor. Arrived a few hrs later and completed install quickly and for the price we discussed. Great company and great service! I will definitely be continuing business with them.

7-6-23
New system service today. Same experience as always. Great customer service and friendly attitude even in this heat. Will always use Baptist for our HVAC needs.

Our furnace stopped working potentially due to an issue with the thermostat. Our technician Rob investigated the issue and resolved the situation quickly. We will certainly call the company again for service issues and ask for Rob. We recommend that you do the same!

This came up under Bethany but is Linda TravisonCour and we have used this serice for about 25 years. We could not recommend them enough and are very happy with them.

Baptist quickly and correctly diagnosed the problem. He explained the cause and effect of the problem. While working on the furnace, he explained each step and quickly finished the job. Everything worked correctly, and the cost was 33 percent less than I expected.
I highly recommend Baptist Heating and Air.
John

Rob is wonderful. He is very responsive and helpful. I truly appreciate his attentiveness answering all our questions and coming in the most random times. We have worked with them for over 15 years and he has always come through for us. Thank you Rob!

I am glad i chose Baptist. They answered all my questions prior to installation. They installed system timely and installers were very experienced and knowledgeable. System is working great and also glad i chose American Standard.