Mark IV Heating Cooling & Refrigeration

April 21st 2022
This is an amendment to my original review in March.
I contacted the owner directly via email, along with the Google Review I wrote in March.
He was timely in responding to my concern and we connected via phone call.
He explained to me why the billing was what it was. I explained to him what my expectations and perceptions were, based on prior service I received from them.
We had a really long conversation and I felt he was earnest and willing to listen to me and willing to remedy the situation. He made an adjustment to the billing.
Based on his professionalism and willingness to listen to my concerns and also explaining some of the ins and outs of the HVAC business, I am changing my 1 star review to a 4 star review.
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MarkIV Installed the HVAC unit for my business in 2017.
It's a commercial unit and apparently there are two units that are located on the roof.
MarkIV services the unit in 2019. I was charged $179.90 for the service.

Today, March 2022, they provided the same service and charged me $812...yep...$812.

I wasn't present when they presented the bill and my desk manager paid with my credit card.
Upon receiving the email with the invoice later today, I am shocked to see the amount since I was anticipating something in the neighborhood of $200.

I called MarkIV for an explanation. The person answering the phone said they'd investigate and assured me someone would call me later today.

Jennifer called me and explained that she noticed that I was overcharged ( I was charged twice for the first hour , 2 x $130) and apparently shouldn't have been and she would credit back $300 and only bill me $512.50 instead of $812.50
I explained to her that I paid $179.90 in 2019 for the same service. The per hour charge even was bigger in 2017 @$89.90. teh 2022 per hour fee is $85.

She said I must have been charged wrong and that the invoice stands at $512.50. Wow!

There were two technicians and each charged $85 per hour times 3 hours....so 6 times $85.
Does that sound right? I am just so shocked.

Mark IV got us back and running with our current AC unit and gave us a very reasonable quote for the new unit we are purchasing. Very easy to work with, highly recommend.

SCENARIO: HVAC heat pump was frosting over

PROS: Mark IV was professional and scheduled a next-day diagnostic visit for $99. Kyle quickly diagnosed that we had a bad thermostat sensor which was causing the frost.

CONS: Once diagnosis was performed, I was quoted an additional $430 to repair the thermostat sensor - so, $530 total for the diagnosis and repair. They would have to order the part and come back a few days later to install.

SUMMARY: The quote seemed high so I did some basic research. I was able to buy a $30 brand-name thermostat sensor for my specific unit from a local shop 5 minutes down the road. I was able to replace the part in less than 15 minutes and the unit is working correctly now. The diagnosis was well worth the $99 - I don't mind paying a professional for their expertise! BUT, I can't believe I was quoted an additional $430 (plus several days for shipping) for a solution I was able to complete on my own in under an hour for $30. (For reference, I have no previous HVAC mechanical experience or special tools.)

Our repair man was very professional explaining everything to us along the way! He was also one of the nicest men I have ever met! He took the time to answer my questions and also advised ways to keep things in better working order. I would recommend this Company to everyone. Thanks Mark IV!

We have worked with Mark IV for the past two years for our semi-annual check-ups. Recently our AC seemed to not be working effectively. We called for an appointment and Amanda scheduled us for an appointment within 48 hours which seemed very reasonable. We were pleasantly surprised to have Tim drop by the very next day to see what our issue might be. Tim tried a few solutions over the next couple of days (including a weekend day) but ultimately we needed a new part. This was ordered and arrived within a week. During that time Tim checked in with us several times to insure we were comfortable. Bottom line: great service and attention to detail. They treated us like family.

We've been using Mark IV for over 20 years. We recently purchased our second air conditioning unit from Mark IV. We did not consider calling anyone else. We've maintained an annual service contract with them (at a very reasonable price) and expect to continue to do so in the future. I recommend them without reservation.

This would have been a 5 star rating had the first call for which I was charged netted at least a diagnosis (other than I don’t know).

The tech who normally services our equipment came after my next call to the office for help. Steve was very thorough in diagnosing.the problem, found the culprit part failure and a day later after getting the part he efficiently recovered the refrigerant, installed the part, tested, evacuated and refilled the system. It works like a champ now!

Steve was very efficient, courteous and informative.

My suggestion to management is if you are going to charge for a service call, make sure a service is performed. Not knowing the answer is not a chargable call in my mind.

Mark IV was my second call for an estimate when our furnace went out on a 10 degree day during a snow storm. The first company I called inspected the unit, tried to get it heating again but could not, charged me for the visit and gave me a very high price quote for a new unit. Mark IV arrived within one hour of my call and had heat blowing 2 hours later and charged a reasonable price. (5 Stars!) They also advised that a new unit is on the horizon soon but I have a little more time now to plan. Mark IV installed our last HVAC unit with great service at what felt like a fair price so, I'll stick with them again. Thanks!

We were struggling with heat, parts unavailable and crews booked when we reached Mark IV Environmental. And within two hours of our phone call, we got an inspection, parts repaired and an air conditioner blowing cold air. Jason’s work was terrific and we really appreciated his honesty on future repairs—what we will need and what we don’t need for the time being.
We’ve already recommended this company to our neighbors.

Had Mark IV come out to look at our furnace due to an unfamiliar sound it was making and to have a tuneup done. Kyle found that the capacitor was going bad so the fan didn't want to start up consistently. He took the time to do everything right and explain what was needed to be done.

I've had them out a few times over the years and always feel like they do a great job. They don't try to up sell things and are very reasonable on their price. They are also very responsive and schedule appointments quickly. In this case I had called the night before and they were here first thing this morning.

I know it's just a matter of time before I will need a new system (this one is 16 years old) and I will have Mark IV be the company to replace it.