Brian Schmitt Heating & Cooling

Brian made sure my hot water heater was fixed the same day it went out. They had to install a brand new tank and they even had to move it and re plum the entire thing! They did a very professional job and in a very short time! Highly recommend them!

Tech was friendly l, knowledgeable, and professional.

We have been using Brain Schmitt Heating and Air for around 6 years now and we wouldn’t use anyone else, they are so friendly and will do everything possible to get to you as quick as possible and they always do a great job. I always recommend them to anyone who is needing their heating and air worked on. Thank you Brian Schmitt and all your employees for everything you do. Really good people

Going into July, it's hot and muggy - so of course the AC stops working. I called Walters in Evansville. They came out, "diagnosed" my problem in the outside unit, told me it would be 2 weeks or so before they could fix it. The cost to put the Freon back in would be $49.40 per pound. And I needed 10 pounds. Plus the labor to fix the problem would put my bill in the $1,200 range. They charged me over $200 for this diagnostic skill. Their office called the next morning and told me that although the part was under warranty, I would have to pay the freight cost. I decided to check elsewhere.

I called Schmitt and talked to Brian. The first question I asked was how much they charged per pound of Freon. 17 bucks. That is not a typo. That is an immediate savings of $324.40. I was already happier.

He sent someone out that evening. After hours. They looked at what Walters had said and totally disagreed. He told me what he thought was wrong. Brian called the next morning to discuss it. The part was ordered and would take a few days to get here. But it was July 3rd and the holiday weekend was coming up and it was hot. I was dreading it.

I dreaded needlessly. Why, you wonder? Because Brian sent someone out that evening to install a window unit in that he keeps for his clients to borrow. It was a sanity saver while I waited. No charge for this service, either.

When the part arrived, Schmitt came out for a third time. We are not in the same town. It's a drive for them to get here. 28 minutes one way according to Google Maps. This was their third trip to my house and this time they sent two guys. One replacing the part and one charging the outside unit. They replaced the part - which was INSIDE, by the way. There was NOTHING wrong with the outside unit at all - except that Walter's had taken out all the Freon and I had to pay to have it replaced. The guys were there a couple of hours. When they left, the cold air was blowing. By the time I woke this morning, the house temperature was 70.

Brian called later in the day to let me know he had taken care of the warranty part and to make sure I was happy. Happy does not begin to describe how I am. Both he and his wife, Traci were always kind and considerate. Very professional. This small family business gave me better customer service than I have ever had from any company for any reason. The total cost for the labor was $300. For 3 guys. Who made 3 trips. And drove about an hour each time they did. I am a Brian Schmitt Cooling fan forever!

From scheduling the Spring maintenance to the service appointment I was a happy client. The people were friendly, the appointment was scheduled on a date sooner than I thought it would be, and Cody the service technician was efficient and displayed great customer service.

We wanted to replace our electric heat pump system with a gas furnace. Brian listened to my expectations and made it easy to understand what my options were with the associated benefits. Courteous professional craftsmen completed the equipment removal and quality installation in a timely manner.

Adam was great, had the new unit installed and running in no time! Also love the WiFi thermostat, makes life much easier.

They are professional, courteous, knowledgeable,
and go the extra mile to get things done right the first time. They keep you informed of everything they are doing. I have used this company a for several years now. They are the best!

Called made appointment all good pricing everything sounding great until the next day the field technician calls and tells me he can’t do it now because he was informed the job was something easier then it was and now the hourly rate would be higher and wasn’t sure he could do it that he would let me know later that day. The night passes with no calls I call back the next morning to express my displeasure in their communication between each other and get told it’s fine the on call go now for the day would be giving me a call. 10 minutes later he calls I explain the unhappiness in the miscommunication and he proceeds to be hateful and hang up on me. Good pricing if you can get them to actually work on your problem I don’t know the quality of work because I couldn’t even get that far with them.

They were very prompt and responsive when our furnace went out before a winter storm. Answered our questions and provided options to correct our problem. Polite and courteous, arrived early for install. New unit installed in under 3 hours.