Church Plumbing & Heating, Inc.

Where do I start is it the $199 upfront service fee, the ridiculous pricing on what was maybe an hour of work, or their absurd almost insulting $40 off the service? They claim I'm not the original owner so they can't really honor warranties on the only 4 year old unit. Its weird that I'm not the original owner yet have all paperwork to state otherwise.
My unfortunate experience with this company started when a part on a unit they sold to me back in March 2019 failed. I called and they said that a service fee would be required before they even show up, $199 later I'm put in for an appointment the following Monday. The tech showed up before I was home and didn't quote me a price, didn't wait for my confirmation to start the work nothing. When I did show up which I figured had only been an hour, at the most, after he'd been there. He immediately threw paperwork in my face to sign and expected $436 for the job. At this point I'm $635 in the hole for a part that failed on their unit they installed. The invoice contained no indication of labor hours nor price for the part. I get it, they need to keep the lights on but at this point it's more like price gouging. I'd understand if I had an emergency appointment after hours but this was during normal business hours.
I called to voice my concern and they said that price is what they charge for the capacitor change.
Michael Church and I had a conversation, he said he'd try to get me back any money from Payne, their supplier, would cover for any of the parts failing. An email from Michael Church actually indicates that he'd only give me 10% off if I took down my reviews from Google and Facebook.
My overall experience with this company has been really negative. Try and steer clear of them if you can, not really good business practice if you're trying to ensure costumer satisfaction. Which they only care about if you talk them up.
Use anyone else in the elkhart area they're more than likely honest about their work.

Church plumbing and Heating was awesome after our heating system went out. Kristi inspected and determined the problem. She gave her honest opinion and didn't pressure us when making the decision to replace. Once the decision was made, scheduling was prompt and financing was easy. Kristi and Chad teamed up for installation. I was very comfortable having them in our home and they were very patient as my kids had questions. Chad's sense of humor was very welcomed. Kristi and Chad were very knowledgeable. Would definitely recommend!

They were later than the time frame given that they would be here. And charged an outrageous $430.00 price just to remove a single mouse from the fan. And tried to shop vac the other from the bottom which did not work so I got my broom then I had to pick some up by hand that wouldn't sweep out.Also was given a business card as a receipt. Only rated this because it not let me post otherwise. Going back to searching for decent furnace repair company.

Routine AC service - Kristen was great! She explained everything she found and did to service the AC. Even the little details, like telling me my thermostat reads 74, but the actual temp of the air coming out is 72. Helpful and knowledgeable!

Christie was awesome. She checked over everything. I had the same issue last month and had a different service company come out and they didn’t check the igniter system at all. She noticed some carbon build up and cleaned off all surfaces great job, great service.

Great service! Such a helpful company every time we use them. They make sure you are getting the product that would fit your home best rather than the product that would make them the most money. I always feel like I can trust them! My furnace wasn't safe to use and they were able to come out the next morning and replace it for me. So grateful!

I was told my service would be $99 to come and assess and give me a quote. However they charged me $160 to look under some ceiling tiles. I didn’t have an issue and no quote was needed. Nothing needed fixed at all. The guy wasn’t even there an hour. Do not tell your customers it’s one cost and then charge another. 10/10 do not recommend.

It was a real pleasure having Mr. Nate service my heating and cooling system. He was informative of things I was not aware of.
He talked with me as if we had known each other for years.
He didn't even mind my being present while he worked.
Good man?
Thank you

I have used Church Plumbing and Heating for 12 years. I have always found their staff to be amazing. I'm not necessarily talking about the office staff, who are really, really, really good, I am talking about the field staff...the people who actually do the work. Those folks are amazing. So respectful, so accommodating, and such good people! When I had an issue (and I mean one issue) I contacted management and was amazed at their desire to fix our problem and make it right. I would recommend Church Plumbing and Heating without reservation!

Joe was my service technician. He was knowledgeable professional & just a very nice guy. Will definitely use this business again. Signed up for their service program for our furnace & air conditioner.