Heat & Cool LLC

Heat and Cool installed a new furnace and air conditioner for us. The work was professional, they were very polite and left everything clean. I also had them insulate my attic, I only had about 4 to 6 inches of insulation. I have received 2 gas bills since the install and they are half of what they were last winter. I will defiantly keep using them

I had my 15 year old Bryant gas furnace replaced yesterday. I would like to share the great experience I had with using Heat & Cool as my service provider.

First, I want to highly recommend the sales director, Brett Wagner. He came over to our home at 6:30PM after I got off work to walk me through my options. Since I work in the HVAC industry I knew a lot about the information he was providing me. However, I was still very impressed with his thorough knowledge of the products and non-pushy sales approach. That whole meeting lasted about 30 minutes. I told him I would get back with him on my decision after I meet with a second local dealer to get separate quote on the exact model unit.

Fast forward to the next day. The second dealer came over to the house and provided us with a quote that was similar to Heat & Cool. Ultimately, I chose Brett because of his timeliness, professionalism, and military veteran background (support our military!!).

Two days later, the installation crew arrived on time with our new gas furnace. I want to give Aaron a big shout out for keeping us updated and informed regarding the progress of the installation. Specifically, the crew brought to our attention two issues they had discovered during the process. First, the gas line that was connecting to my fire place and grill was not properly installed. Aaron told us he would fix that issue - no additional charge. Lastly, he took a picture of our crawl space and showed us water was being dispensed into it by our A/C unit (later on by our new gas furnace). He recommended that we get a pump installed so water would not pool. He even called contractors on our behalf to receive job quotes. We agreed on a bid and the repair is scheduled to be done next week. That is what I call superior service.

Overall, we love our new gas furnace and look forward to the money saving efficiency it will bring.

If you're in the market for a new gas furnace or A/C unit, please consider Heat & Cool as your provider. They exceeded our expectations, and I look forward to using them for future HVAC needs. Ask for Brett Wagner and he'll take care of you.

They are now Chapman heating and air, but they have been great since the takeover.

Heat & Cool saved my family from a major mid-summer ductless AC system breakdown. My family had recently bought a house where the previous good ol' boy owner had recently installed a Bryant ductless system himself from his "honey-do" list. The estimate H&C gave us to fix and redo our system was very reasonable, and despite more hours of diagnostics and tech support than they probably originally realized would be involved in a very technical and complex problem with improperly installed ductless technology, H&C honored their original estimate and gave us a year warranty on the work they provided. My family has enjoyed a much more comfortable summer, and we think daily with gratitude of the H&C team. H&C has always been very responsive and professional. I highly recommend their services!

We just bought our home and our A/C unit is covered under our home warranty. We have had Heat and Cool out, and techs were nice but the office lady Kelly is the absolute rudest person we have ever dealt with. She gave my wife a lecture about how to be a responsible home owner and refuses to do her part for the warranty. She stated that she really hopes non of their customers ever use a home warranty.

Another great visit with Heat and Cool. Two year old AC unit has run out of refrigerant twice. They fixed the issue & leak and recharged me free. They always honor their word & their 5yr/10yr warranty. We always feel comfortable giving this company our money with new units- they will take care of the unit as promised within the warranty! You can trust they will be fair with you and give you what you’ve paid for.

My husband and I recently purchased a new Bryant heating and air conditioning system from Heat and Cool LLC. Our experience with Brett Wagoner was pleasant and professional. He analyzed our system to determine our needs based upon new technology. He presented us with a couple of options. This helped us choose the best system for our home. Kelly, in the office, helped to schedule our installation and arranged for their plumbing company to come and repair another issue. Sage and Dustin, the installers, were respectful of our time and proficient in teaching us to operate the new system. While fine tuning the new system at installation, it was discovered the original duct work had an air flow restriction. Master tech, Aaron Schwartz, came on two different days to correct the situation. We are pleased with the new system. And Heat and Cool LLC"s commitment to customer satisfaction. We highly recommend working with Heat and Cool LLC for your heating and cooling needs. Douglas and Linda Dake

The young man was very polite, he did what he could. My furnace would not cooperate and make the noise. It was quiet and running fine until about 10 p.m. that night and then started up again.
The one thing I am extremely unhappy about is the thermostat that now kicks it on if the temp drops 1/2 a degree. This is a new thing and he said it has to do with it going back to factory resets and he can't fix it. It was never that touchy until the last few weeks. It was installed when you did some furnace repair work for me. It is not cost effective with the utility bills to have this happen.
I have to get my grandson to record the noise and this furnace kicking on and running for 3 to 5 minutes at a time is not good. It is hard on the blower motor and will be a real problem this summer when the air conditioning is on.

Jade, Aaron and Kelly provided awesome service. Furnace went out and they did a temporary fix until a new one could be installed. They arrived on time and worked until everything was completed. Excellent service, extremely pleasant and knowledgeable staff - this is a company I would highly recommend!

I have dealt with Heat & Cool for about 4 years for both service and the purchase of a new furnace. The technicians are knowledgeable and very helpful. They are also very respectful of your home. I will definitely use them in the future.