Baer Heating & Cooling Inc

Have called Baer heating & cooling for a/c & heating repair for last 3 yrs. for seasonal maintenance & repair. They are an honest, family owned business and their charges are reasonable. Kyle Baer & Kyle recently installed a new Trane a/c & heating system & I couldn’t be happier with their service & professionalism. They are the BEST!!!

My wife, Kara and I had been overdue to have our air conditioner/furnace replaced, in Lebanon, Illinois. I called 4 other companies, each of them came out, wanted to oversize my equipment. Needless to say, we’re thinking they’re trying to take advantage of us. My last call was Baer heating and cooling. Thank goodness I did. Randy came out, measured EACH room, to discover I only required a 2-1/2 ton unit.
Randy =⭐️⭐️⭐️⭐️⭐️
Then I spoke to Jenny, at the office, and she put together my Ameren rebates. Came back to tell me we qualified for $900. So, now we need to coordinate to get an install date locked in.(between 7-7:15am) I know there’s more behind the scenes, but I can’t write all night.
Jenny=⭐️⭐️⭐️⭐️⭐️
So, the install date is here, 7-7:15am. Two young men showed up at 7:05am. The 2 techs I had the pleasure of meeting were both named Kyle. Friendly, fast, efficient, etc. etc.etc. They were both well trained on different aspects of the install. Not to mention courteous.
Kyle 1=⭐️⭐️⭐️⭐️⭐️
Kyle 2=⭐️⭐️⭐️⭐️⭐️
Of course, anyone who needs to replace equipment as I did, u may expect to be taken for a ride, pay too much, or even install of the wrong size unit. I felt NONE of these with Baer.
You guys run a tight ship and everyone should be proud of the people that work there.
You guys at baer are awesome and I plan on spreading the word about the top shelf company u have.
Well done, to all parties involved. I’m glad I picked up the phone, one last time, dialed and had Jenny walk me thru.

Baer Heating and Cooling did a great job from start to finish on our new heating and cooling system for our second floor project. The Journeyman installer was very nice and professional. He was on the jobsite by 7:00 a.m. to begin work. Baer HVAC exceeded our expectations as a very reilable contractor who cares about doing a quality job. We are very happy that we used Baer HVAC for this project.
Alan and Robin Rubenstein
Edwardsville, IL.

I am not one to usually give bad reviews like this but last weekend I felt like I was taken advantage of by a Clinton County heating & cooling company, Baer Heating & Cooling out of Trenton.
I called them last weekend to fix some pipes in our old house where the seal had broken. Two separate pipes, one main gas line seal and one seal by the hot water heater. When I called, I asked what a service fee costs and explained what was wrong, per instructions from Ameren. Randy Baer responded it’s $95/hour service fee and parts. Great, there were no other charges mentioned. Kyle called at 12:40 and said he was on his way he would be there around 1. At 1:15 Kyle arrived and I explained what was wrong, then he got started. At 3:30 he called me to say he was finished and everything was set up. The bill was $392, he gave me his mothers info so I could pay her and get an invoice. I paid her but she did not have an invoice ready yet. This was my first mistake, I never should have paid her without an invoice. When I received an invoice later that day, it did not break down where the charges all came from. It only stated what he did. I proceeded to call her and ask for a breakdown, explained that with the time that he was actually there the charges didn’t make sense. She responded that she would need to contact Kyle and figure out the differences then she would get back to me. She emailed back with a breakdown that hours he was there was 3.5. Which I had already explained to her wasn’t correct. 25$ in gas to get to my house, the house is in trenton and the business is in trenton. That math doesn’t add up, also I was never told there would be a transportation fee. Then also the parts, which was the only part of the invoice breakdown that had a reasonable price tag. I responded explaining that I didn’t understand why I was charged 3.5 hours when he was only there for 2 hours and 15 min. I got an email response from Randy trying to explain where the extra charges came from. He said the extra hour was the time it took for Kyle to go and get the equipment needed to do the job and that it was a mistake that it didn’t have a charge for using said equipment. I have many issues with this statement here. 1. Why is it my fault you didn’t pack your truck properly when you left your business in the morning? 2. How does it take an entire hour to pick up a couple of pressure valves and an air compressor? 3. Are you trying to say I should have been charged more because of the equipment used?
I responded explaining that I felt taken advantage of, stating these exact reasons as to why. And also asking why if my house is in trenton and his business is in trenton, why am I getting charged a $25 transportation fee when the two places are in the same exact town. I explained that I would like a refund for 1 hour of service plus the $25 for the reasons stated and also for the fact that Randy had never told me these charges were even a possibility in the first place.
If I had known all of these fees were a possibility I never would have hired Baer Heating & Cooling to do the job. They were unreasonable, not truthful, and never responded when I asked for a refund. I do not suggest anyone else going to them and get taken advantage of the same way I did.

Job done very well, replaced entire system, including the duct work. Kyle was very professional, and dedicated to doing a good job. He really enjoys his work. He was on time, every day and made very good use of his time here. Great Job. Thank You.

They replaced both our furnace and AC unit. I found the technicians and installers professional and detail oriented. This was an overall great experience for this major investment. I would recommend for anyone looking to repair or replace their heating and AC units.

How dare they leave me completely satisfied. JK I can't say enough about these guys. They answered any of my questions even if it didn't pertain to the job . Installed new ducting and system. Took like a little over a week and at the end it kind of sucked because after seeing them that long they started to seem like family . You can't go wrong going with them. They will steer you strait and won't give you BS answers or quick fixes.

Better prices and better equipment. The whole teamKyle friendly and there expertise was immediately evident. Thank you Kyle for the professional installation. Above and beyond.
I will recommend theese folks to snyone. Wes

Baer Heating and Cooling did a great job with our installation of a new and replacement system. Very professional work.

Great Experience at this Family Owned & Operated AC/Furnace Specialist in Trenton, IL ... Randy & his Team are World-Class!