Allied Air Conditioning & Heating Corporation - Palatine

I was charged over 160$ for replacing a wire and this "fix" was not a fix and actually dealt only with the symptoms and failed within couple of hours. I was told it's not unusual for them to charge for "repairs" of symptoms until they find the real issue. Essentially their 85$ diagnosis fee doesn't mean that they will diagnose the problem - they may or may not in which case they will do "repairs" and charge for that until the real root cause is found.
The explanation for the charge tried to make everything look bigger. So I was told 160$ is not just labor, it also the parts. Asked what parts and turned out the parts is actually the small wire but then because I sounded obviously surprised I was told it's the wire with its connectors :) as if one can change a capacitor wire w/out the connectors ... not that the wire with its connectors costs more than few cents).
After all this, they thought I would trust getting a quote to replace the AC unit from them so that they can refund some of the 160$ charges.

Excellent job as always! Allied has been servicing us for 30+ years. First class service and outstanding customer service every time.

I've had the opportunity to have John come and do work for us. He's always friendly, professional and honest. The company is great to work with and is interested in providing the best service at the best prices possible!

Company is very responsive and was able to diagnose and repair my furnace on same day. Very happy with the service.

I had a 20 year old furnce that that needed service and eventually replacement in the winter of 2008, They were here in 2 hours with a few possible solutions from service to replacement. They installed a new furnace the next day. I am very appreciative of the promptness of the new installation. I would use them again if you live in the Palatine area. they have also come for routine cleaning and ignitor replacement on my older unit in prevous years. On time, affordable and experienced staff.

A plastic button for the AC is broken. They told me that my 10 year old furnace/thermostat (infinity) is obsolete and no parts are available. Then proceeded to try and sell me a replacement (infinity) thermostat FOR $1000. OMG this is robbery and will never do business with them and will spread the word 😡

Nathan was very pleasant, knowledgeable and thorough. He explained what he was doing, and what to look for in future appointments. I would be happy to have him as my tech again.

From Jamie to Chris to Jason the whole experience was very good I'm happy to pick the company very professional staff and caring and hi quality of work

Allied sent James to fix our AC. He is courteous, honest and professional. Great experience with Allied for their service.

Bill, the service technician from Allied Libertyville branch, is very knowledgeable and thorough. He also explained each step along the way. Highly recommended.