Arzet Heating & Air Conditioning, Inc

We hired ARZET Hvac to replace our AC unit.

Two days later, our furnace started leaking. We called them, they came and fixed.

Few days later same issue happened, we called again, they came again and fixed.

It happened for the 3rd time again, we called again, now they came, run some tests, and informed us that our system has a leak and that we need to replace our copper line system and that will cost us additional 1300-1800$ depending on if we want them to cut the wall and place lines inside the wall or to be exposed.

I tried contacting their manager, but he would not return my call. Hence, I took uber and went to 3271 W Armitage (address listed on their documents) hoping I would be able to talk to someone. That address exists but their office does not.

I called them, asked them to confirm address, which they did and when I said I was there, but office is not there, I was told they can’t tell me address and that I can’t go to their office.

Finally, next day manager called me to explain about the leak and additional expenses.

In this industry, standard procedure is to remove old AC, perform pressurized nitrogen test to see if there was a leak in the system, clean and install a new one. I asked manager if they followed all steps, he said yes.

I asked, if so, how come we did not discover the leak immediately and you are telling me now after 3 weeks there was a leak, and we need to pay almost 2k extra. His response was: “well, you wanted us to give you a better price at the beginning so we had to cut corners, we could not perform all steps, so we did not do this test”

On the top of this, they reduced copper line from 3/8” to 1/8” which was against Chicago code.

I told them they need to come and fix this but that I am not going to pay for this since they skipped the test and did not inform me on time about additional cost. At the end, we met at $450 but they insisted me to pay upfront.

Next, they came to install exposed copper lines. Once installation was done, we realized that they messed up something again because new system was vibrating and making noises while AC was on.

While installing this, they also burnt our bedding and mattress.

Worst part is that they drilled a new hole in the exterior wall in 45 stories high rise which is against every rule and common sense.

After I tried to have them come over again to fix new issues, I was told by their manager that they are scared I am going to sue them, so they offered to give us 100% refund and take their equipment back.

Pictures attached so they cant say they did not do that as they said to BBB

Great customer service. They came earlier than expected and got the job done for a fair price.

Victor, Walter, and everyone at Arzet consistently showed the utmost professionalism, good service, prompt responses, very competitive prices... would highly recommend!

I highly reccomend Arzet HVAC. Walter is such a pleasure to work with and very professional.

Love this company. Legit nicest people and great communication. And most importantly, great work.

The technician was thorough, fast and explained the tasks he need to perform for the maintenance.

Called Walter told him my problem.
Had it fixed in a week.
Thanks Walter 😊.

So prompt and efficient. I see why this company is so highly rated !!

They are very professional very helpful immediately fix the problem I highly recommend arzet company

Have used them for years, great and professional service.