Archway Cooling & Heating

Very kind straight forward people, very good communication back and forth. They have access to the highest quality brands and equipment, service technicians have been there for quite some time, no chance they will send a new guy off the street to you're home. You get the best of the best every visit.. Sales rep is very knowledgeable! Sweet lady. Install was fast and seemless, no left over debris or screws, all joints are professionally sealed and routed properly. Very clean installation. The Techs will also take the time to explain to you have everything works.. what to do and not to do.. Very professional and kind hearted individuals. You definitely get that "family" business feel with this company. Will definitely recommend and use again

We have used the services of Archway Cooling and Heating since 2007 and had them replace our cooling and heating systems in 2020. We have been extremely happy with their guidance in choosing those systems. Since 2007, they have been reliable, and have provided excellent service. They are always courteous (Hello, Mark and Brandon, along with Mike, the owner!). We highly recommend this company.

Great people. Didn't price gouge me like some other companies in the area. I needed service in a pinch when I lost A/C and they came out promptly and provided excellent service.

They charged me fair market value and were well under the quotes I got from SEVERAL other companies for the same work.

They cleaned up when they were done, ensured their work was done correctly and the issues were fixed and the customer service I received was top notch. I Don't leave reviews often but Archway was exactly wat I look for in a company I want to so business with. Personable, fair, honest, quality work with affordable rates.

Thank you.

Archway Cooling & Heating of Belleville Illinois is always extremely responsive, professional, and timely. Notwithstanding their expertise and direct honest/fair operational support, the entire staff is well above all of the Metro East HVAC competitors in Southern Illinois. They are truly outstanding!! I have always depended on Archway Cooling & Heating for my Geo-thermal needs after 2012 installation. Since installation, they have provided routine maintenance on my Climatemaster Tranquility 6 ton system and they are truly the experts for Geo-thermal issues.

They are truly my “go-to-team” and most “honest and trustworthy company to have in your home!”

A great team!!

John Hoffman, O’Fallon, Illinois

Installed both (attic and lower floor)systems in our house when it was built 21 years ago and have now updated both HVAC systems with me systems . Always courteous about not leaving any trash, dust, or footprints behind (booties or tarps always used). No problems with the work they have performed. On time. I love that they call to confirm I'll be home a day AND an hour before they arrive. Very friendly and always professional.

We needed our A/C disconnect and moved. We were able to get an appointment right away. Our techs were professional and knowledgeable.They called the next day to follow-up and make sure everything was working properly. I highly recommend Archway Cooling & Heating.

I appreciated the advice from Karen on which split units to install in my 2-story Country Barn. The installation team was quick, knowledgeable, and efficient. They offered future suggestions for another split unit on my garage. Great job by all!!

I noticed that my fan motor was not running and it was very hot. I disconnected the power and called Archway. The answering service notified the technician and he called me back 3 minutes later. In about half an hour he was diagnosing the unit and had it fixed within 5 minutes.
I didn’t think anyone would be that responsive and I’m glad I bought my unit from archway.

Archway troubleshot and replaces my old lennox pulse system that was 30 years old through my home warranty. Everyone I dealt with was very friendly and knowledgeable and did their absolute best to get to the final solution with my home warranty company which was to replace a failing 30 year old furnace that had zero parts availability. They did a fantastic job with removal of the old extremely heavy unit out of my basement while also doing zero damage to the walls coming up the stairs with it. Final install of the new furnace and first fire up went without a problem. Only way I can even tell they were here is the new furnace, otherwise they left everything as it was if not a bit cleaner. Would highly recommend this company for any HVAC work.

Heat pump quit working, Brandon came out and very quickly diagnosed the problem as a bad capacitor. He replaced the capacitor, and all is well. I highly recommend based on this experience.