Action Air Of Florida

Action Air installed our unit several years ago and we have been doing the semi-annual maintenance plan with them since then. Three visits ago, the tech came out but did not clean our drain line during the visit. It clogged up a few weeks later and I called them for service. They tried to charge for the service but I explained that the tech did not perform it last time. Joe agreed to waive the charge. Fast forward to September 2022, when I called to renew the semi-annual maintenance plan. I was charged $95 for the technician to service our unit. I scheduled the second visit in April 2023 but was charged full price again. The technician said he was instructed to do that. I spoke to the reception at Action Air Orlando and she said the semi-annual maintenance plan was still offered and she was not sure why I was charged full price. I spoke to Joe today where he reminded me about the time that they came back out for the visit when our drain was clogged. He told me that he refused to offer me the semi-annual maintenance plan and I am responsible for the full balance. I never would have scheduled the visit in April of this year had anyone there told me about that. The technicians are very pleasant and knowledgeable but I do not recommend working with Joe. I will be taking my business elsewhere.

Overall, I have been happy with this company. They generally show up exactly on time, and I received a timely call the one time they had to reschedule to let me know. Their techs have always addressed my issues to the best of their abilities while being very professional. Moreover, I sincerely appreciate how quickly a tech is available when I have issues that need to be addressed, and that all of the techs have been great to work with. I switched from a much larger company to Action Air to be treated like a customer instead of a number, and to have someone truly listen when I call instead of assuming I’m just another idiot customer who doesn’t understand what he’s talking about. I’m well aware I’m not an HVAC expert, and taking the time to listen helps secure my business because synthesizing all of the information I provide with your understanding of the technology results in efficient resolution of my issues. Action Air has installed two units for me, and they perform 100% of the maintenance on both.

Great company and great people! Have been using them for the past 4 years and they are honest, prompt and professional! Would definitely recommend to anyone!!

First experience. Could not have been better. Cameron the technician was very professional and extremely polite. Highly recommend.

I have used Action Air since we first arrived in Naples, FL 1 year ago. They reviewed our A/C and placed us on a maintenance program. After the summer of 2021 our A/C needed to be replace and they were fair priced and extremely efficient. Yesterday we had an electric storm in the area and our A/C was effected. I called at 10:00pm to the Action office and within 20 minutes a technician (Zach) called back. He helped me over the phone and said he would be at my condo the next day by 11:00am. He called 1 hour before arriving and was at my condo exactly at 11:00am. He knew immediately what the problem was. He fixed the problem within 15 minutes, checked the unit and all is fine. Zach was professional, polite and extremely knowledgeable. I highly recommend Action Air to all my friends. They are the best.

Absolutely amazing service provided!! Incredibly professional crew came out and had my system repaired in no time at all. Very important in this Florida weather! Could not recommend them enough! Very fair prices too!

When my AC broke 2 weeks ago, I called multiple companies and truly no one replied. A friend of mine gave me the number for Action Air Of Florida. I called in and I spoke to Joe who is the owner of the company and they scheduled someone to be at my home the next morning. My Air Conditioner upstairs has always had problems so I spent sometime with the technician asking questions and explaining to him all of the issues I have had in the past. He ran some tests and was able to identify the issue, which was a damaged AC compressor.

Once i knew the issue I called to shop it around, but Joe gave me a great price. A couple days later the guys were back and repaired my ac issue.

All of the guys were clean, respectful and on time. All wore masks and booties to cover their shoes when they came in my home. Joe called me to let me know when the guys will be there and was clear with his communication.

Thank you!

Action Air was able to diagnosis and resolve a problem two other AC companies couldn't and I've been using them ever since. My last experience was with John when he came to do routine maintenance a few weeks ago. I described a concern I had and he went above and beyond the routine maintenance to troubleshoot and address the issue. Rather than trying to sell me a new unit, he assured me my system is fine. Thank you for your professionalism and honesty!

I highly recommend Action Air of Orlando! Joe was extremely detailed in helping me prevent further leak damage and advised me how I could dry out a sopping wet air return until my service call (over the phone at no charge). My actual service call was such a pleasant experience as well. My service technician was Bruce and he was amazingly polite, so helpful with advice on maintenance I can do on my own, diagnosed and repaired the unit with thoughtful detail! All of this excellent customer service at a very reasonable price!!Thank you Joe and Bruce! I’m a customer for life!

Action Air, was able to find an issue with my AC system that a well known AC company that looked at it before them couldn't.