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24 Hour Air Service Inc Reviews - 77

2.6
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Clint Gartin

This company came out for an emergency install and we are so pleased with service and the price amazing to get a company out on a weekend to provide such fast service. I placed the call in the morning because my ac was not cooling and the tech came out and found out that the unit compressor is bad and recommended us changing the complete unit outside and not just the compressor which he said has (1) year warranty and the outside unit has (5) years warranty so we went ahead with the recommendation.

We are so pleased with the service and they are very inexpensive. Not only that we ended up purchasing their service agreement which is $150 for (2) visits for the year. You really can’t get it any better out there. I would recommend this company to any one. Thanks 24 Hr Air Service for your quick response.

Cathie Schanz

I have been using 24 hour air for almost 10 years.

Have a current issue with the A/C they installed. Paid them to fix it and the problem returned the next day - that was almost 6 weeks ago... 7 appointments, 4 visits (one to 'fix', one to tell me it wasn't the A/C dumping water on my floor from every register, two to do tests and three no shows). No resolution, no test results, and nothing but a LOT of run around and promises. I would NOT recommend! I would give them zero stars if allowed.

A F

LIARS AND THIEVES. BAIT AND SWITCH SCAMMERS.
I called them when my AC stopped working. Charged me $400 for a part that I found new on Google for $35. Then, when still not working, tech said I needed to replace the entire AC and air handles, they send me a $6,000+ quote without even showing the model number on the quote, thinking people are unaware that there are cheap or most expensive models within same brands. When I asked them to write the model number on the quote, I never heard from them again. They still charged me a service fee.
I had another company come next day, they fixed it in an hour for $295, parts and labor. It's been running great since.
DO NOT LET THEM IN YOUR HOUSE. TOTAL WASTE OF TIME, AND MONEY.

Greg Guerra

Called this company to help me fix my a/c . One of their techs came out and looked at machine. Said it could be fixed with a “lil popper” which costs $17 online, but he wanted to charge me $250. He installed the “lil popper” and machine did not work. He then told me he would start charging $115 per hour in order to fix ac (on top of $95 service call). He guaranteed me he would have it up and running In a couple of hours. He started working on it while searching on google the error codes my thermostat provided. An hour later he told me that he could not fix it because he needed additional pieces. He then told me to talk with Mike or Angela. They told me my bill was $457 and it is charged on a daily basis. Mike is extremely unprofessional and did not let me speak. He wanted to charge me full amount for nothing. My ac at the end of the night was still not working. Mike yelled and cursed at me (customer) … extremely unprofessional. The tech said he would give us a call next day at 7:30-8:30 am once he has additional part and never did. At 10:00am I contacted this company and Mike picked up and started yelling and told me he was going to charge my card for the full amount plus additional piece he purchased but not going to install…. I highly suggest not to use this company, if you are using this company and now you are reading reviews (like it happened to me) ,you better record all calls like i am doing , this way you have proof of the amount that was approved to charge. I approved $217 (half of the total bill) If I get billed more, I will create a chargeback. I hired another company to fix my ac.

Luis Lopez

DO NOT HIRE THESE THIEVES. They made fun of my disability The tech which was Alone while training was caught on our ring camera talking to his manager saying I can't do this job, They tried to rob me. When I told them I wasn't paying for services they didn't provide the tech let all the freon out of the unit. I have never seen or experienced anything like this

Ga Go

Amazing service! I started to notice my AC not blowing out cold air as normal on a Thursday night then in the morning it was just blowing room temperature air and that's where I scrambled to look for someone to help. I did call a few other places but no one wanted to come over except for 24 Hour Air Service. They were amazingly quick to come and evaluate the issue. The technician was very knowledgeable and friendly.. I needed a new roof unit in my condo and the company had a unit available and immediately they worked things out with the management company so I can have AC before the 90F weekend we were going to have.
I have never seen a company work so fast and diligent. They contacted several times to let me know what was going on and within a couple of hours I had AC again. They are very professional and caring. They are easy to deal with and the staff is wonderful. And thanks to Angela and Eurice for calling several times that day and calling during the weekend and the following week to make sure all was well. And thanks to Roger and Yoel for bringing and installing the unit quickly. I highly recommend them.

Natalia Perlova

Useless. My AC was leaking, a guy ( looked like it was his first day on the job) showed up, told me it would be $300 to fix the leaking. Since it's what my neighbors pay for actually FIX the AC, i agreed. He literally just vacuumed some water from the ceiling, 5 min of his time. The AC was leaking again within hours. I called them again the following day, they showed up and told me i had to use their additional services, of course for additional $$. No thank you.
Also, they were not registered in my building (Decoplage) and i had to pay $100 to them to register (!), thinking they would actually fix it the 2nd time around. Over $400 for NOTHING.

Daniel Farago

Wanted $875 to change a fan motor. Then went as low as $400. At this point I didn't trust them anymore and sent them away. Now i understand why they are always available so quickly. They basically just come out and charge you $79 for a service call
Then they quote you an outrageous price so you decline and they move to the next victim. Found someone for $150 shortly after learning my lesson.

jessica castellano

Horrible disgusting unprofessional business!! Please don’t use them I would rather sweat and heat up but never ever use them. They steal and lie!!! The manager made fun of my husband’s disability. Please please never use this company they lie and steal money. The tech who came to my home was just training and was caught on the ring camera saying he can’t do the job telling his boss. 5 hours and he couldn’t fix issue and they charged me and took parts disgusting.

Benson Delva

My A/C unit wouldn't turn on after a week of no usage. I got in touch with 24hr A/C for service, once the technician arrived, it took him about 10min to find the issue and repaired it in minutes. A/C works perfectly. The issue was a loose wire. The tech charged me a reasonable price, however his boss called and said the price was too low and I should be charged $200+ more or purchase a thermostat for $400, which I didn't need. This company is the reason why these A/C companies get a bad rep. I'll never do business with them again.

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