Ace Air Conditioning & Appliance

Needed 2 replacement knobs for our GE stove and someone suggested Ace. We did a search of reviews and with most being positive headed off. We found a nice clean store off Beach in a larger strip mall. Plenty of parking and easy to read signage found us inside and greeted by 2 lovely positive employees. Showed them what I needed and within a few seconds found the perfect product, price and delivery within a few days. Had additional questions about an HVAC unit and both ladies gave me good answers plus they contacted a service tech via phone who give us additional information...that's what we call service. This is now my go to place for parts and appliance service.

Very helpful and friendly staff! Highly recommend! Save yourself paying sometime and get the parts and do it yourself! Had what I needed and very knowledgeable guidance! Thank you all so much! Wish all merchants were like yall!

BUYER BEWARE. This company will sell you an incorrect item and then not refund you or exchange it. We needed two parts to fix our broken stove. We gave the representative our stove's brand, model, and serial number. The representative sold us the parts that were supposed to be what we needed. When we attempted to repair our stove, the parts did not align correctly so we called a professional service who came out and could not use the parts because they belonged to a different brand of stove. We contacted Ace Air Conditioning & Appliance because we were sold the incorrect part. They would not refund or exchange even though it was an error on their part. Whether the business intentionally scammed us or made a mistake, they would not make it right. How often have they purposely sold a high priced item incorrectly to a customer and then made off with the money? Seems I'm not the only one either according to other reviews. I will never do business here again even if I have to pay more money elsewhere. You just can't trust them.

I had a great experience with this company from the office staff to the owner Troy. After another company recommended replacement without even looking, I called Ace to come quote me a new system as well. Upon arrival, Troy asked several questions to get a better understanding of my needs, and was curious to take a quick look before blindly suggesting a new system. After some diagnostics, he was actually able to repair a shorted wire that was the problem the entire time. Troy was friendly, knowledgeable, and competent. I will definitely use them over the bigger companies from now on.

I called Ace to see if they had a part I needed to repair my refrigerator. When I told the lady what I needed, she almost immediately told me that "it's probably not THAT part that failed but this OTHER part that failed". OK then. Some sort of psychic appliance repair place, I'm wondering. When I went in she looked at and tested the part I had brought with me that I thought was bad. It was fine. So I bought the part she suggested. Took it home, installed it, and my refrigerator is running like a champ! Brilliant! Nice people who really know their stuff - what a pleasant surprise. Also the price for my part was more than reasonable - a bargain actually. Just an excellent place to do business.

When you are able to find out what the part is on an appliance that has gone bad, we are fortunate to still have small electronic shops available to us. Ace air conditioning is more than just an air conditioning shop. They have replaceable parts for all of your home appliances. I don't have to go into Ace on a regular basis but when I do need them I'm so glad they are there.

Back on 11/3/21 I stopped into The store on Beach Boulevard inquired about a Service Call to Repair My Dryer,
I was Greeted by young lady named Christy Who Answered All My Questions Without
"Fluff".
A Service Call was Set up for 11/4/21,
Technician Troy showed up Early in The Time Block Diagnosed The Problem install The Parts & All has Been well & Good Do I Recommend Ace "Yes I do"
Thanks to All For The Prompt Very Polite & on-Time Service.

I had no idea who to call to fix a dishwasher, but I am glad I called ACE! Troy was so knowledgeable and professional and the cost to repair was fair for the amount of work he did. Office staff was also very friendly and helpful. Troy came out twice since he had to order the part, but didn't charge me anything until it the repair was completed.

I have known Troy for over 20 years and can tell you that he is one of the
most professional and honest businessman I have ever known. Every service call he has ever made has either been a successful repair,or an honest evaluation of whether it was cost effective to repair vs replace. He has NEVER led me wrong! Do not hesitate to call Ace Appliance!

Krist was a busy lady each time I walked into the shop. She took the time to listen to my A/C issue, offered a solution and provide me with guidance in how to use the products I purchased.
I appreciate the support she provided both on the phone and at the parts counter.