North Central Florida Air Conditioning

Shane with North Central Florida Heat and Air was professional when he came to my home. He got our maintenance done and provided us with feedback to help keep our unit running. Very satisfied with the service.

Hold on to your wallet when dealing with this company. Tried to charge me $456 for a $36 capacitor & 10mins of labor for a part that was under warranty.

In response to NCFLAC: I had another company show up today...performed entire repair for $95...I'm in business myself and belive in making a profit...but profit is 1 thing...ROBBERY is another..

This company has great customer service after hours. I called in to this company and they had a tech at my house in 1.5 hours. He was very knowledgeable and straight forward. He provided me with a fair price so I proceeded with the repair. I was so glad he had the part on his truck. He worked so hard and diligently to complete the repair. I will use this company again as I have rental property that I need to change out some of my systems at.

My husband and I were so impressed that we broke our golden rule of getting a minimum of 3 estimates. I called on a Monday, Tray came out that afternoon and I had my whole house dehumidifier and air scrubber installed on Thursday of the same week. I really liked the customer service. The same guy that came to look at the job and give the estimate on the same day was the same guy that actually did the job--these days especially with larger companies, you have to wait a week or more to actually get the estimate and then some other person comes to do the job that doesn't know much about you or your concerns--not the case with NCFAC. Once scheduled, I got a reminder email the day before and then another when the tech was in route. They showed up on time, did the job and cleaned up nicely afterwards. We purchased an older home and have interviewed and hired every flavor of contractor and not one of them has come close to checking all of the boxes that this company does. Great job and thank you for a great experience!!

North Central Florida Air Conditioning is a scam. I purchased a brand new ac unit 9 months ago and was supposed to be under warranty, parts and labor. The unit stopped working so I called their office to get a tech to make the repairs. The dispatcher only asked if I needed someone tonight or in the morning. So of course I said tonight. The tech gets to my home and informs me that the service is "after hours" so there is a mandatory $120 service fee and the parts are not covered under the warranty since they are "universal" parts off the truck. I called their office and the rude dispatcher said "I asked you if you wanted a tech tonight or tomorrow?" which I was supposed to somehow know that meant a $120 service fee would be due and the $230 in parts would not be covered by the warranty. Deceptive business practices and faulty work by North Central Florida Air Conditioning.

We had to redo all of our ductwork and even had to replace some of the connections to the house. They came out and replaced everything and even went as far as to check the unit itself for maintenance. He was very helpful and involved in how it was working. One room is not connected but they are working to fix it!

Then a gentleman came out later in the day, Trey Tucker, and he was concerned that we did not have running AC with the baby in the house and he tried everything he could to get it running it actually managed to fix the unit while performing the basic cleaning! Everyone had always been so helpful!! Literally the most helpful business ever!!

We noticed that the house was getting warmer yesterday afternoon so we called North Central Florida Air Conditioning as they had installed the new system about a year ago. As usual Morgan and everybody else in the office were super nice and professional.
Jeremy Shulrr from North Central Florida Air Conditioning responded within several hours of our call. He came in and quickly diagnosed the problem and ordered a complete new blower motor and fan assembly. It came in this afternoon Jeremy quickly swapped out the assemblies. Now after only one day with having to order a new assembly, as i write this i'm chilled in my still damp clothes. The house cooled down that quickly.
Jeremy even took the time to tell me how to reduce the odds of this happening again. (As i know from my experience in my own business as a sound system technician lightning is very unpredictable. Even a strike on a power line some distance away can cause a surge that can skip multiple electronic devices and hit just one.)
I appreciate his sound advice. No pun intended.

Quentin Walker was my service person and did a very good job of explaining all the work that he preformed that day. I would be happy to have him and the North Central Florida team back any time!

Quentin wasn't my service person this time, it was Michael Rogers. he did a outstanding job and was very informational about what he was doing. he was very clean and is welcome back anytime!!

This company did an amazing job replacing my ac unit. The office staff was very kind and helpful in scheduling this matter and they have great customer service. The technicians came out and was very professional and worked very diligently to complete this job and had me up and running in no time. The price is very fair. I strongly recommend this company to my family and friends.

Sharing my experience...
- Called on Memorial week-end, the answering service did not write down the correct phone numbers.
- After 3 days, I call back to see what's going on and specify I have a dead scroll compressor.
- They dispatched a technician, dead compressor confirmed. I pay $70
- This Amana system is covered by a lifetime warranty were Amana swaps the complete outdoor unit (not just the compressor).
- I am charged and pay $100 for processing warranty paperwork.
- I am quoted $500 to do the swap.
- To my opinion it appears that they are somewhat disorganized, this is a 1 or 2 man job, about 1/2 days work.
- But several technicians come over many days.
- One of their trucks takes the wrong road, gets stuck up to the axle in sand, I towed it out (free) with chain.
- I am out of town on business, my wife is asked to pay which she did $600 (instead of $500)
- They finally install the condenser unit.
- Technicians are seen messing with wall digital thermostat on 2 occasions.
- While still out of town I receive a call, this technician says he can't balance the system.
- He claims there is a defective TXV on the evaporator (thermo-expansion valve).
- Several days go by, no news from them. Still no A/C in the house, it's now June 5th 2021.
- Called them to see what's going on, they announce it will be $1,244.06 for a TXV
- It's a $79 part, I always have to chase them, they have poor track record so far, I get suspicious.
- I get another contractor for a second opinion.
- They test the TVX valve, takes less than 5 minutes, nothing wrong, it is operating perfectly.
- But they find out that North Florida Florida A/C had altered thermostat wiring.
- Now wiring is calling for heat strips to come on and cooling at the same time.
- How do we know that, this is a high efficiency unit and wires were not connected prior.
- Never used heat strips before, certainly not in the summer....
- Is that incompetence and greed or a scam way to get more money or just a comedy of errors? Draw your own conclusion