Proserv America Air & Heat

First let me start by saying they are the most friendly and accommodating company to work with. My A/C went out and in this heat I was frantic, they scheduled me an appointment and had me up and running in know time. The service guy was also very friendly, clean and efficient. Could have not asked for a more pleasant experience. I would definitely use Proserv America again if I needed to and I would highly recommend them. 1st class company!!!

Made an apportionment to get an AC Duct replacement estimate. Set a time and waited during that time for hours. No one showed up no one called, when I called them they said they would need to reschedule as the tech could no longer come that afternoon since it was getting late. Rescheduled to be the first appointment the very next Monday. Again waited all morning during the scheduled time, no one showed up. They claimed they called to verify and did not get an answer so they canceled the appointment. Again, I had no calls and waited for nothing. I guess they have too much business already. I will go with a company that can follow through. Cant show up to get an estimate I assume they wont show up to do the work.

Last month my unit was leaking water. I called another AC company and they did a drain line cleaning at that moment. After a couple of days the unit started leaking again so I decided to call a different company to see if they could find the real problem, I had so many issues with this company in the past and it was time to try with a reliable company. When I called Proserv America, the office staff was really nice, even when they told me the schedule was totally full, they found an appointment the same day. The technician came and he realized the drain pan was broken and that was the real problem from the beginning. He explained to me that the part was under warranty and gave me a really good price for the labor replacement plus the drain line cleaning. I’m supper happy with the service because they resolved a problem that I’m dealing since more than a year! I will definitely call them back!

Over the past 8 months I have utilized the services of Proserv America. September of 2018 on a Saturday evening with the heat index around 100 my ac failed. Within 45 minutes Proserv America was at my home and had my ac working within 1 hour. In an effort to be proactive I recently had my ac tuneup and the technician pointed out that I had a faulty capacitor that was destined to fail. Most recently I utilized their services to upgrade my duct work to improve the air circulation. These services were not cheap by any means, however they do quality work using quality parts. Can you really place a price tag on peace of mind? The technicians are professional and respectful and I believe that you get what you pay for.

Brand new A/C unit purchased and installed by ProServ stopped working after about 9 months, and I had them come out and clean the condenser lines. This was not covered by any warranty and I had to pay for this service. Three months later the A/C stopped working again. This time I called a different company (Above Air, which I HIGHLY recommend). They showed me the absolutely FILTHY, clogged condenser lines and told me there was no way they were EVER cleaned, let alone 3 months ago.

Bottom line: I don't trust ProServ. They either intentionally ripped me off or else are grossly incompetent. AVOID PROSERV!!!

An appointment was scheduled for a written estimate on a change out of AC units. On June 3, 2020 I spoke with David by phone and thought he was going to let me know that he was on the way to provide the estimate requested. Instead of showing up for the appointment he tried to make a quick sells pitch by phone and ask if I were going to obtain other estimates and I said yes. He then advised that he will be able to give me the best estimate which would be lower than any competitor. I then inform him that I only prefer the written estimate for the AC units. He responded ok and hung up. A few minutes later he call me back and said that he had spoken with his boss and he could offer the best estimate of $4,300 dollars which included the change out of AC units, 5 year maintenance and duct work services that I DID NOT ask for and at this point did not REQUIRE. I am extremely disappointed and disturbed by Proserv America and its employee considering the high rated reviews seen and terrible extreme business tactics taken, poor judgment and professionalism. I will NEVER use or RECOMMEND this company for any services they provide.

Proserv America made an amazing job doing my dryer vent cleaning today. From the moment I set up the appointment with the office, staff was efficient and nice. Then, the technician double check that everything was working properly when the job was done and now I’m so happy with the results. Highly recommended.

My experience with Proserve was totally positive. It was quiet easy to schedule, staff was knowledgeable and explained the process. Technician was thorough and did the job well and cleaned up afterwords. Gave advice as to how often duct cleaning and dryer cleaning need to be done.

Very professional, scheduling appointment was quick and easy and sales rep (Jay) was extremely helpful with choosing the appropriate size unit. Technician was professional and fast. Overall experience was positive. Would recommend if you're in the market for a new AC.

I called them today for an estimate and spoke with the owner directly! He walked me through what ac would be best for my house and answered all my questions and concerns. They were able to acquire the unit and install it all in the same day! Installers were professional and neat! Proserv is a great company!