Absolute Air Conditioning and Heating

We had called them for help regarding our AC, Vents and the exchange unit. Great overall job and attention to detail and fair pricing which seems to be the common denominator with most of the reviews. I wouldn't hesitate to call and I will for periodic service.

I'm angry, frustrated, and annoyed with Absolute A/C & Heating. I used to think they were ethical and professional. In the summer of 2014, we bought our HVAC system from them for $4000. In October of 2018 I had them come out for my yearly HVAC maintenance (cost was $79.95 which used to be $59.95). The technician was here a total of 40 mins max and he told me everything was good and the system ran great. They said that the only thing I needed was a new UV light that needed to be replaced, which I had originally bought from them for $226 in addition to the $4000 HVAC system. I told the technician to please go ahead and get me a new one and install it. His reply was that he would get it ordered with Brook (Office Manager) and once it came in, he would let me know so he could install it. I never heard back from him or the office manager, so I figured they got busy with the holidays coming up. In the past, they were usually pretty prompt and would charge me $100 to $150 for a new lamp. (As a side note, I recently found out that you can buy a replacement UV lamp for half the price on amazon!)
On Jan. 28, 2019 I called Brook to ask what the model number of the UV lamp was and she said she didn't know because she had to look it up and would let me know once she found it. Again, I didn't hear back so I decided to go into the attic and find it myself. Once I got the air handler panel opened, I saw that it was filthy with what looked like black mold and I had to clean the entire unit myself with Lysol wipes and a vacuum (see attached image) which could have been avoided if the technician had cleaned it back in October as well as gotten me a new UV lamp to replace the burned out one. The worst part is that one of the wire nuts was charred as well as melted off exposing the wiring (see attached image). I could NOT believe that this was overlooked by the technician. At the very least, he could have told me about it if he wasn’t going to address/fix it. This is a huge fire hazard and having a 2-year-old in the house, makes this extremely unacceptable putting all of us at risk. It’s infuriating to hear a technician tell you that everything looks good, when in fact it was the complete opposite. To remedy the situation, I ended up going to Lowes to buy some new wire nuts and replacing both myself. I also ordered a new UV light kit (same exact type) on eBay for $90 which I will install myself. Needless to say, I will NOT use Absolute A/C & Heating ever again! Like the old adage says, “If you want it done right, do it yourself”.

Jacob arrived on time, was very professional, kind & courteous.
Thank you

After logging on to their website, I received an immediate confirmation of my appointment! The very next morning I received a call and a quote and a detailed explanation of the process - I felt like a priority and a friend. If you're looking for a responsible, prompt, honest A/C repair or replacement, do yourself a favor and call Absolute Air Conditioning and Heating. Thanks, guys!

Chris came out to look at my units very quickly. He was entirely professional and very detailed with his analysis of my system. I will need to have additional work done in the spring and will have him back out to make the repairs. I would highly recommend Chris and his team for your HVAC needs.

Blower motor failed on my unit. Chris’s team was out there the next morning to identify the issue and had it replaced a couple days later. Mind you that the only reason it took a couple of days to get the part was because of Hurricane Ian. I am very thankful for Chris and his team.

David arrived on time and diagnosed the problem. Fixed the issue. Will definitely be using this company for all of my HVAC needs.

Got a new air conditioner. Nothing worked. Put a new copper pipe and ran it through the ceiling in my living room. I was told that would fox it. Of course that cost extra. Didn’t work. After 6 days of a job that should have taken one, they put a compressor in. I have to pay to put a soffit over the hideous copper pipe and I have to give some money back to my renter because of the heat. I will say they kept coming back until it was fixed. There was no winner in this endeavor. We both lost money

You can trust this company. Fair estimate and had a new air-conditioning unit installed. They assisted me with finance options and was approved within an hour. They are prompt, ethical and get the job done right the first time. I highly recommend you give them a chance. Family owned. I love supporting small businesses.

Chris and his team really delivered!
It was a fast and painless experience. The bill was exactly what the estimate said, the representatives on the phone and in person were very courteous and professional. They even saved us the price of one whole system than only needed repairs when another service said we needed to replace both.

I would recommend this company with no reservation. A business that is run the way it should be. Great job!