Gilman Cooling & Heating

Trying to reach this office this entire week. I've been trying to find out the status of the delivery AC combo unit. I've left messages and have never received a return phone call. Yesterday my insurance company American home shield contacted you to find out that you've had the unit since Thursday. I don't understand why you cannot call me back and let me know when you will be installing my new unit. I've been 2 weeks without air conditioning it's Florida, it's 90°. This is very poor customer service. I don't understand what the problem is to schedule me an appointment for my install. I was told I was going to have an appointment scheduled by the end of Friday, and now it's the weekend and you're not there. I can't spend another 90° week with no air conditioning. I need to know exactly when you're coming to put this unit in. I've also made several requests for a detailed statement of the charges that I'm responsible for. I have not received that either. Don't understand how you can run a business and have no communication with your customers.

If I had a choice to work with another company, I absolutely would have weeks ago! The manufacturer of my pool heater uses this company for their warranty work so I have no choice in the matter due to my heater needing a new part. It has been a nightmare since day one and trying to call and get somebody out here to look at it, then they didn’t show up for their appointment, nor return phone calls for days. I’ve been waiting three weeks now for a return phone call on my part status. My pool heater has been broken now for over two months. My next call is going to be to the manufacturer to let them know how horrible this experience has been with their contractor.

Just had Jay here for our
semi annual maintenance. First, what a great guy and it was the best maintenance we've had done since moving to Florida 11 years ago. I recommend Gilman's and make sure you ask for Jay.

I wish I coul give 0 stars. This company has been the biggest thorn in my side for over 2 years! 2 years ago (almost 3 now) we gave them a contract to install 10 units at our place of business. Once they were installed they basically disappeared. No follow up. No offer of maintenence contract even though I asked for one at the very least 5 times (proof available)! When there is an issue they come out, charge $700 to diagnose the problem but NEVER come back to fix it! What a fly by night contractor. AVOID AT ALL COSTS!! Go with a company that has a proven track record and can serve their customers appropriately. I'm ashamed that I allowed them the contract.

I am having mold remediation done by Joe Taylor Restorations. Rod Riberio contacted this company to remove my air handler to allow access to the mold in the closet. After two phone calls I asked to speak to someone who could give me estimate for a replacement ac unit because I was told by JTR that the handler may not work after its replaced because it was so old. Fair enough. I asked for a full estimate. Received two calls fromreceptionist this morning stating that they were coming out today to remove the air handler. Joe Taylor says they never told them to remove the air handler. Rod said they were told specifically to just give mean estimate. This mess has delayed my remediation. Never received a call back from the technician. Only spoke to receptionist even though I asked twice to speak to the person who provides service. Joe Taylor also told me they had no intention of paying this company as the work would have to be put through my insurance. I am going to have this inestigated as it all seems shady. I will bet I find that this company always bills JTR even though JTR is saying they were not going to do that in this instance. Why would you insist this morning that you were removing an air handler that Joe Taylor never asked you to remove and that they never said they would pay you for. This is all going on while my house is torn apart. Beware.

My ac stopped working on a Sunday of a holiday weekend. I called and Lee came right over. He was extremely professional and nice. I obviously know nothing about ac and he explained what he was doing step by step. He made me feel comfortable and fixed the ac! Definitely satisfied and will recommend this company.

They installed a new control panel on my pool heater. They came out and installed a new panel that didn’t work. Then I waited over 1 month with multiple phone calls to install a working panel. Of course their response was all excuses due to Covid. I finally got a new panel that was nothing like my original panel with absolutely no information as to how it works. I placed multiple calls again for some type of manual. Finally after the 5th call I was finally told there was no manual as to how it functions. I was told to call the manufacturer of the panel. I asked if a tech could be sent over to go through the instructions as to how it functions. I was told to give them a couple of days to have a tech over. Well that was a week ago. I strongly urge you if you want a professional company to do any work for you don’t hire them. When you finally get them out to do whatever repairs or replacements you had better hope that the job is done right because you’ll never get any responses from them again!!

This company was the first of 4 contractors to arrive for our estimate. They offered the best price for an excellent product, and offered to do a complete removal of old system + installation of the new system the following day. (that was a day or more earlier than their competitors) So, we of course went with Gilman Cooling.

The next day they arrived as promised, did the whole job, but what surprised me was how they took their time to do the removal, installation work, and sealant work with painstaking detail. Great communication with office, owner, and technicians throughout the whole process. They were great.

In short: Timely, friendly, problem solvers. Overall, incredible quality.

In length: After reaching out to several HVAC professionals for an estimate of installing either mini-splits or central air in my sub-1k square ft 1965 home, I chose Gilman because they offered an HVAC install for just several hundred dollars more than what others were quoting me for just mini-splits. I figured that marginal increase in cost would be well worth the investment.

The proposal was only good for one month, but I didn't have the funds up front, so they gave me a financing option that was entirely pain-free. Ben and Cindy did all of the leg work to get me set up, and the financing company offered an interest-free promo if I paid in full within 18 months. There was an added percentage to the cost for needing to finance, but that was disclosed to me before I signed off on any paperwork, and I deemed it doable and worth it (still cheaper than some other estimates I got for the same work).

The project I hired them for was brand new everything; this house did not have HVAC yet, so they were working from scratch. It took them only 2.5 days (and that was with being short-handed!). Chase and his fellow technician took great care to minimize their inevitable mess.

After all was said and done, the city inspector came out and required some (seemingly minor) improvements, and the Gilman team was incredibly quick to come out and remedy. While the experience was imperfect (we're all human), the folks at Gilman have the qualities you want in someone that makes up for any snafus should they occur.

Gilman Heating and Cooling has been a lifesaver this summer! My air conditioner went down and after being led in circles from another company I called Gilman’s. They were out the same day and had the issue resolved quickly after the other company left me for 3 weeks without air. Dave the technician was very knowledgeable and friendly. Very happy with their service and I will continue to use them for all my cooling needs.