Two gentlemen came into my home this morning and installed a new hot water heater. Very professional. Worked quickly, explained what was happening and cleaned up well. Price was not astronomical. Would definitely use this service again. Wonderful job.
So the guy came over in less than half an hour, which was great. Diagnosed my problem, which was also great. Charged me $350 for a part that is SIX DOLLARS. This is very much not great.
When and if I need a new AC unit I will not be going with this company. What I was just charged is absolute robbery, especially for a part I can actually find at Walmart.
If I could give them back the capacitor that they charged me highway robbery for, I would do it.
Edit: Since I can't respond to a response, I'll edit my review here:
I was NOT given a quote until after the new capacitor was completely installed. I was not given the option to remove the capacitor once installed since I was told it "already had been used (by me)" so I could not return it. If given the option I would - the technician removed about 4 bolts and detached/reattached 4 wires. It took him an entire 10 minutes to do so.
They analyzed the issue and indicated that replacement wasn't necessary at this time and cleared the pump issues. Also, advised what needed to be monitored to ensure that no future issues arise undetected. I am grateful to deal with an honest and ethical company. Thanks again.
Regional project manager came out to discuss my project. He gave a thoughtful assessment of the situation and multiple options. He was very professional. He is getting back to me with pricing on the various options so this review is only on a first meeting.
I have nothing but good things to stay. I was becoming concerned because the time window I'd been given was rapidly closing and I hadn't heard anything, so I called the office and confirmed that the appt. was still on. There had been a number of heating issues in the area and the techs were planning to fix all of them. I was the last house on the agenda, so they showed up about an hour late. However, when they arrived (2 guys both named Nick), they were extremely polite, apologized for being late, and assured me that they would stay until my heating issue was resolved. True to their word they solved the problem and explained to me what they were doing as they worked through it. I was impressed with their thoroughness and friendliness, and in the end with their expertise. Very good customer experience for me.
I know I can trust Stan Perkoski's so, when my heat pump died they were my 1st call. It was August, a busy time, but they sourced the equipment and got it installed within a week. New heater and heat pump would have been done in 1 day if they didn't have an unusual factory defect. They stayed late after installing to diagnose the system. Nick, the manager, and one of the techs were back at 8a the next day to finish up. I've been using Stan Perkoski's from when they started with one van. It's great to see how they have grown and can handle any of your home service needs.
One year later 2021. Minor bathroom faucet and drain issue. Turned out to be less complicated than I thought. Was billed only for the house call. I praised the company to today's plumber and he said it all: A little honesty goes a long way. More important than me being a customer for life, getting older, here is a company I can tell my wife to call when I am no longer around. She can trust them.
We have used Stan Perkowski for both heating and plumbing services. The crews were knowledgeable, polite and prompt. I will certainly use them again and do not hesitate in recommending them.
Derek & Jake showed up, on time and with a friendly, helpful demeanor. I explained the problem and like most people, wanted to know how much it would cost and how long it would take. Derek was prepared and gave an accurate estimate to the questions I asked. He and Jake worked well together and took care of the problem. Just as I thought they were finishing up the job, they were actually finishing the clean up. They took out their equipment and exited my home in the same professional and friendly fashion as they entered it. I can't see using any other company for my plumbing and heating & A/C needs.
Arrived within the time frame with phone calls keeping me posted, very nice. Plumbers were professional, curteous and explained everything they would do, answered all my questions and dialoged about plumbing. They had extensive work to clear the clog and still the same flat price quoted to begin. Very pleased with the service. Thank you.
Very professional, completed the job on time and exactly as promised. But I cannot recommend company because their bill was 40% higher than it should have been. I know this because I received a late bid from a well regarded competitor . So use them but be sure you get other bids.
Marge Quinn
Two gentlemen came into my home this morning and installed a new hot water heater. Very professional. Worked quickly, explained what was happening and cleaned up well. Price was not astronomical. Would definitely use this service again. Wonderful job.
Michael Goers
So the guy came over in less than half an hour, which was great. Diagnosed my problem, which was also great. Charged me $350 for a part that is SIX DOLLARS. This is very much not great.
When and if I need a new AC unit I will not be going with this company. What I was just charged is absolute robbery, especially for a part I can actually find at Walmart.
If I could give them back the capacitor that they charged me highway robbery for, I would do it.
Edit: Since I can't respond to a response, I'll edit my review here:
I was NOT given a quote until after the new capacitor was completely installed. I was not given the option to remove the capacitor once installed since I was told it "already had been used (by me)" so I could not return it. If given the option I would - the technician removed about 4 bolts and detached/reattached 4 wires. It took him an entire 10 minutes to do so.
Ernest Hargett
They analyzed the issue and indicated that replacement wasn't necessary at this time and cleared the pump issues. Also, advised what needed to be monitored to ensure that no future issues arise undetected. I am grateful to deal with an honest and ethical company. Thanks again.
Brian Barrett
Regional project manager came out to discuss my project. He gave a thoughtful assessment of the situation and multiple options. He was very professional. He is getting back to me with pricing on the various options so this review is only on a first meeting.
Earle Compton
I have nothing but good things to stay. I was becoming concerned because the time window I'd been given was rapidly closing and I hadn't heard anything, so I called the office and confirmed that the appt. was still on. There had been a number of heating issues in the area and the techs were planning to fix all of them. I was the last house on the agenda, so they showed up about an hour late. However, when they arrived (2 guys both named Nick), they were extremely polite, apologized for being late, and assured me that they would stay until my heating issue was resolved. True to their word they solved the problem and explained to me what they were doing as they worked through it. I was impressed with their thoroughness and friendliness, and in the end with their expertise. Very good customer experience for me.
Robert Lewis
I know I can trust Stan Perkoski's so, when my heat pump died they were my 1st call. It was August, a busy time, but they sourced the equipment and got it installed within a week. New heater and heat pump would have been done in 1 day if they didn't have an unusual factory defect. They stayed late after installing to diagnose the system. Nick, the manager, and one of the techs were back at 8a the next day to finish up. I've been using Stan Perkoski's from when they started with one van. It's great to see how they have grown and can handle any of your home service needs.
JR Reynolds
One year later 2021. Minor bathroom faucet and drain issue. Turned out to be less complicated than I thought. Was billed only for the house call. I praised the company to today's plumber and he said it all: A little honesty goes a long way. More important than me being a customer for life, getting older, here is a company I can tell my wife to call when I am no longer around. She can trust them.
We have used Stan Perkowski for both heating and plumbing services. The crews were knowledgeable, polite and prompt. I will certainly use them again and do not hesitate in recommending them.
Steven Byrd
Derek & Jake showed up, on time and with a friendly, helpful demeanor. I explained the problem and like most people, wanted to know how much it would cost and how long it would take. Derek was prepared and gave an accurate estimate to the questions I asked. He and Jake worked well together and took care of the problem. Just as I thought they were finishing up the job, they were actually finishing the clean up. They took out their equipment and exited my home in the same professional and friendly fashion as they entered it. I can't see using any other company for my plumbing and heating & A/C needs.
Margaret Geddis
Arrived within the time frame with phone calls keeping me posted, very nice. Plumbers were professional, curteous and explained everything they would do, answered all my questions and dialoged about plumbing. They had extensive work to clear the clog and still the same flat price quoted to begin. Very pleased with the service. Thank you.
C Michael Stralkowski
Very professional, completed the job on time and exactly as promised. But I cannot recommend company because their bill was 40% higher than it should have been. I know this because I received a late bid from a well regarded competitor . So use them but be sure you get other bids.