JP DUNN HEATING & COOLING, LLC

Dunn’s service was outstanding. Their service team responded promptly, their technicians were professional, introducing themselves and explaining their work. I was kept apprised of parts ordered and was very satisfied with their practice skills. I highly recommend this HVAC heating and cooling team to install and service any/all your heating or cooling needs. You will not be disappointed by this dedicated, family-owned business - who’s owners are committed to serving their community with pride …. Thank you Jimmy and James - and the most important member - Beth.

Great company, friendly office employees, and knowledgeable service techs. Just had service done to my hot water heater. Furnace was working properly but I was not getting any hot water to my faucets & showers. Called at 8:30am and they scheduled me same day for 1-3. The tech, Jared (great guy and a good tech), was able to arrive earlier. He found the problem and fixed it with no comments about adding unnecessary parts. We also had JP Dunn install 3 mini split units and a condenser a few years ago. Great work with no issues. Thanks a bunch! John ~ New Hartford.

Customer service is excellent! I had a scheduled furnace cleaning. Beth stayed in touch with me when the tech was delayed by an emergency call. And again when he was on his way. The first thing he did was inspect the exhaust pipe which disintegrated under his touch. He got materials and replaced within an hour. The same tech repaired my water heater and boiler in another house, without trying to sell me replacements. Very impressed by this company!

called the company to set up a service call.We told them what we would like done. The garage was open the tech walked in worked on the boiler and left without notifying us. we received a bill for parts & services not done. we took photos and sent them to the company. They stated the technician did what he thought was necessary. when I questioned why I was billed for parts that were not installed. they didn't change any of the parts we asked to be done. They then billed me for them .We Called the office to figure out what happened.they insisted they did the work . we sent Pictures and tried to resolve this for over four months. .We called a second company and they verified the work that we requested was not done. this went on for 4 months. The final call they said it was a typo error. they were rude disrespectful They basically said we were lying and they stood by their tech. He then proceeded to hang !! up on me worst company I've ever dealt with!! he then has the audacity to put under my review that I had no intention of paying the bill. So now the customer is wrong worst customer service ever. They were defending their employee who sends out a bill with parts on it that were not even received. Use your own judgment. It was not an emergency service call either. I scheduled it a month and a half before they came. So again now the company lies about their customer. Use your own judgment but believe me you will be disappointed. He said has the audacity to say we had no intentions of paying our bill. We had all intentions and still do to pay our bill the correct bill. With the correct parts on !!

Great experience from the onset. Quote came very soon and they answered my many questions patiently via phone and email, and helped out with using the Eversource CT Heat Loan. Installation began exactly when scheduled, and any modifications I requested during the install were handled professionally. Respectful and patient with all the members of the house, including the dogs and cats! They spec-ed the Fujitsu mini split and outdoor system well. Cooling the house perfectly right now and looking forward to trying out heat in the cooler months.

Fantastic service! Friendly and professional, answered all my questions in details and made some great suggestions for the future.

They came out and gave a quote for the installation of a heat pump. We're on time and very knowledgeable about their products and services.

My husband and I hired JP Dunn to service our furnace. At the last minute we needed extra maintenance on parts of the furnace, which they were able to accommodate for us. Their service fee was not only reasonable, but offered a little extra compared to other companies. The techs were honest and informative. I highly recommend!

We used JP Dunn to install an Amtrol Indirect Hot Water storage tank in our heating system to make more efficient use of our wood fired boiler in the winter heating season. Work was performed by technician Joe Wilt in a fast, professional manner. We have used Jim’s company for all of our heating and cooling needs for many years and are very happy with his services.

I truly can not say enough good things about this company. Our heat went out over the weekend, on Sunday, we spoke, sent pictures, got a quote all in the matter of a few hours. They came out to the house Monday morning, replaced a part to get us heat until they could come install our new unit. Our unit was fully replaced within a day. They covered the entire area they had to walk in the house, cleaned up spotless, there was no trace of them being there outside of the new unit. Very polite and professional. Even knocked on the basement door and waited for an answer before coming into the main part of the house. This company is most definitely a gem, its a very rare find to find someone with such fair pricing, and amazing staff. I couldn't be happier with their services! They deserve way more than 5 stars!