Good Guys Home Services

Our AC crashed mid July and with 3 St. Bernards it was imperative we get it fixed relatively quickly. I called several places and anyone who would get us in quickly wanted at least $75.00 just to show up. These guys came quickly and with a great price. We don't have a lot of money since I'm a full time student so they accommodated our price budget by showing us what we could do and letting us do the work even though it meant they got LESS MONEY. AMAZING I will likely use them in the future. FYI: The tech Jake was awesome: showed up on time and was very friendly.

We just had our furnace and air conditioning replaced and we are very pleased with the job. The technician, Rob Quinn, was on time, meticulous, thorough, pleasant, knowledgeable, and clean. It was also the best price among 4 proposals.

We had a problem with a valve and pipe coming loose in our upstairs shower. To fix it, I was afraid we'd have to go through the tile or have to come in from the wall behind it, which would necessitate re-drywalling, etc. Matt from Good Guys figured out a way to fix it without doing any of that, and all for a very reasonable charge. I will always call Good Guys from now any for my plumbing (and HVAC) issues. Thanks!

I was very satisfied with my overall experience. The technician showed up on time, inspected the clogged drain in question, and gave me a fair estimate prior to starting any work. The Technician was able to remedy the clog almost immediately and graciously adjusted the price because the job took so little time. From there I was also shown how I could better access the drain, should a clog occur in the future and I wanted to attempt fixing it myself. For me, it was a pleasant experience from beginning to end.

I only have good things to say about Good Guys. Our furnace broke down on a Friday night and the next morning a Good Guy came and fixed it. They are competent, fast, knowledgeable and at last, but not least, very reasonable in costs.
I highly recommend them.

Bill came by within the hour to look at our leak and within five minutes, had it figured out and fixed. And then was nice enough not to charge us. We'll come back to Good Guys for every plumbing need. Now if he only painted!

Called Bill to come out to fix our furnace which had stopped running. He promised to come out first thing the following morning. He didn't arrive at the agreed time, so we called to find out when he'd get here. He apologized . Fair enough, I get my calendar messed up often enough too. He was honest about the mistake when he arrived, found the problem, clogged filter, made a couple of helpful suggestions and was done in no time. He was a great help, had an excellent approach and did a professional job. Highly recommend Bill and we'll call him next time we need HVAC work done.

I see that many people seem to have had good experiences with these guys. I worry that they may not have inspected the results of their visit though.

They came out to unclog a floor drain in my house. For starters, the dropped 2 tablets in the drain and left - charging me $250. The drain did not unclog and when I called them to explain their unclogging did not work, they requested $100 for an additional visit. A discussion with their manager waived that fee.

Sadly this was not the reason for my poor review. The plumber came back and actually unclogged the drain. However when I inspected his work, I saw that he broke our back flow prevention device - potentially leading to a basement flooded with sewage. Additionally I saw that he had put a chisel through the cap for the bypass for the drain. This means that there was no P trap between the main sewer line and my basement. Without the P trap, sewer gasses were entering my house (and making it smell quite bad). Any decent plumber would know that leaving a drain like that is both a violation of code as well as dangerous.

This was not all however. Upon calling them again, a plumber came back out and apologized for the hole in my bypass valve explaining "it was late and I was in a rush to get home, I know I shouldn't have done this". Scary stuff if I was not knowledgeable about plumbing I wouldn't have known we had these problems.

Finally, the icing on the cake, while he did install a new back flow device, he "sealed" the bypass valve with a tension device. When the device was too small to fit in the hole, he wedged it at an angle and hit it with a hammer. As you could imagine this new "plug" lasted less than a day before falling out. Even if the tension cap had been the right size, using a tension cap on something that might get pressure on it is a terrible idea, thats a great way of completely negating any benifit of a backflow prevention device. At this point I gave up on them and was forced to retap the treads on the valve he had damaged, and install a screw cap the way he should have done it.

After fixing their mess my drain is fine, but unless you want to redo all their work I would recommend avoiding this company at all costs!

Matt was very professional and made sure that all of our HVAC equipment was running properly before the summer hits. He is very thorough and I Highly recommend Matt and 970 Heating & Air Conditioning for all your home comfort needs.

Jediah and his crew are all absolutely outstanding at what they do...and are just fantastic to deal with. They have served me on everything from furnace/ac to plumbing to gas lines. In a pinch, or just needing help, do yourself a favor and call Good Guys!