1st Call Heating & Air

Furnace failed to stay stay lit. Being a weekend, we figured the costs would be very high. Bill actually called me returning my voicemail. Wow, not one HVAC Company called us back.

I sent Bill a picture of the furnace make, etc. To clarify the job he was planning on and repairs.

However, he knows my type of furnace. He walked me through how to get it to work in 15 seconds! That was my case...

Even if I needed an on-site repair, Bill was available, affordable and ready and willing to help me. He is the kind of business owner that I wish I could have more contact with.

Thank you Sir, I went from facing a very expensive (unknown) fee (always seem to hear horror stories from people about furnace repairs), to a simple fix. My business is now yours.

After an attempt by another heating company to persuade us to buy a new furnace due to a "possible" leak of carbon monoxide, we were very concerned because no definitive testing had been done. We were referred by our long-time general contractor of many years to a trusted heating specialist for a second opinion. Bill is the owner of 1st Call Heating and Air and came to our house late in the day and with special equipment he determined there was no carbon monoxide leak. He even called on Xcel Energy to come out and verify his findings, which they did. Our furnace was rather old, and we felt it was time to buy a new one, but not because of a suspected carbon monoxide leak. Bill gave us a fair price for the new furnace and installed it the next day. He was very professional and courteous, as well as speedy, and explained everything in a manner which made us very comfortable and satisfied. We highly recommend 1st Call for all your heating and air conditioning needs. It is good to know that there are still people out there with integrity.

I've had AC issues since I had a friend of a friend who works in the HVAC industry install a new compressor, etc two summers ago. The installer could not fix it after multiple tries. He gave up. I remembered 1st Call because Bill worked on another furnace for me a few years ago. I called 1st call and they have done everything under the sun to rectify a bad install. Bill and Tristan have gone above and beyond and I truly appreciate that. And... At a fair price (and I've paid unfair prices from other HVAC companies). I plan to install a tankless water heater and I will call Bill and 1st Call for that job in the near future.

Wonderful customer service! Bill came out and fixed the problem quickly and professionally. I appreciate the honest as he could have told us we needed a new water heater when it was really a pipe above the water heater. This saved us alot of money and prevented a possible flood in our basement. We will be going back to 1st Call for any future heating and cooling needs. Thank you for all your help.

These guys are awesome! At the time of service I was out of town for military training and my wife was at home with our 8 month old. The furnace stopped blowing warm air and it was about 10 degrees and snowing outside which were dropping temps in our home down in the low 40s. Needless to say that's way to cold for comfort and I was getting worried about my wife and son as well as the chance for pipes to start freezing if it got much colder.

A family member told us about 1st Call with nothing but good things to say about them. Eric with 1st Call came out and fixed our furnace which needed a new high limit switch, filter, and a good cleaning. We were charged as originally quoted by 1st Call which was about 25% of what Patriot-pros quoted (Let me take a moment to say, patriot pros deploys unethical tactics and tried to take advantage of our predicament of needing heat, do not ever call patriot pros located in Castle Rock, Co).

Back to the company that matters, Eric with 1st call was very professional and got our furnace back on its feet in no time. He didn't try to up-sell my wife on needless maintenance or try take advantage of us in our predicament. I will be a 1st Call customer for as long as we live in their service area. Thank you Bill, Steve, and Eric!

Extremely poor workmanship. We needed a new compressor for our A/C unit and had a good experience in the past with Bryan Pittinger. But Bryan doesn't work there anymore and I can see why. The owner, Bill, installed a new unit and when the inspector came to review his work, he said "it looks like someone jury rigged it". When he came back out to address the open items, he stuffed a bunch of boards and rocks under the new unit to level it, grumbling to my wife in the process. Not the kind of service you would get with Bryan. I implore you, find a more reputable company.

Hands down the best customer service experience we've had in a long time. Our heater went out right before what the weathermen are predicting to be a very cold snow storm. We called Bill at 1st Call and left a message. He called us back within 10 minutes and although he couldn't come out because he was already booked, he took the time to diagnose our problem and walk us through a fix on the phone. He was patient and explained things in a calm and kind manner and then told us to let him know if it worked. It did!!! Our house is warming up from a very chilly 57 degrees and thanks to Bill, I won't have to go to bed wearing my parka!!!!!

I called 1st Call after my (now former) service company (rhymes with "mittleton") quoted me $500 for a $50 part and a one screw install, with a three day wait, after charging me $184 for a "trip" fee and a "diagnoses" fee.

Although I replaced the Amazon-ordered part myself, the furnace was still giving an error code.

I called Amana and they said they could not decipher the code for me for "liability reasons". They subsequently gave me a phone number of an authorized dealer to call - who was out of business! Thanks Amana!

I then found 1st Call on the Amana website. After getting an appointment for the same day(!), the tech arrived, checked out the furnace and told me the code was not an error code, but an indication of fan speed and volume. Thanks Amana!

1st Call did not even charge me for the trip. They were courteous and explained how the system work. I am VERY happy and will call them the next time I need help.

Shameful. The owner made a "service call" to my home to address an A/C problem. He took a cursory look at the equipment, which is 12 years old and said that we should just buy a new unit. He gave us a price for a non-specific "3.5 ton unit." Turns out all that was wrong with the unit was a bad run capacitor, a cheap and quick (<15 min) fix. By the way, the owner is Bill McGovern, who posted a review of himself above.

Yet ANOTHER fantastic experience with 1st Call. They are consistently going above and beyond to keep our AC alive instead of trying to just place new units. ALWAYS responsive and flexible even when we aren't and so honest and affordable. AND they teach us what the issue is instead of just handing us a bill and leaving.