Premier Heating and Air

My quest for a perfect HVAC solution has been a winding path, but it's one that led me to Premier Heating & Air – an encounter that has revolutionized my home's comfort. Having recently engaged their services to install a brand new American Standard HVAC system in my home, I feel it's only right to share my superb experience.

Firstly, navigating the complexities of HVAC systems can be daunting for anyone. However, from the moment I started my journey with Premier Heating & Air, Adam, their outstanding salesperson, made it a breeze. He was not only knowledgeable about the plethora of options available but also patient enough to answer my questions. His expertise was invaluable in helping me understand the subtle yet critical distinctions among systems, ultimately guiding me to choose the American Standard HVAC system, a decision I am grateful for every day.

Next, I must mention the remarkable installation experience provided by Luis, the HVAC install tech. The very mention of the installation process of such a complex system often brings up images of mess, chaos, and inconvenience. However, Luis shattered these stereotypes with his remarkable efficiency and attention to detail. His professionalism was palpable in every step of the way - from the initial setup, the smooth installation, to the detailed walkthrough post-installation. His dedication to perfection ensured that the installation process was as unobtrusive and efficient as possible.

The true triumph, however, came when I realized the full potential of my new American Standard HVAC system. A persistent issue in my home was the stifling heat on the upstairs floor, a problem that seemed to resist previous attempts at resolution. Yet, this system, with its energy-efficient ECM motor, turned out to be the game-changer.

This ECM motor, a gem of technology, does more than merely push out air. It actively mixes and circulates air throughout the house, ensuring a uniform temperature. The result? The previously unbearable upstairs is now as cool and comfortable as the rest of the house, a transformation that still feels nothing short of miraculous. Not only has it solved the issue, but it did so while remaining energy efficient, a feature that brings both ecological and financial peace of mind.

What truly set Premier Heating & Air apart, however, was their ability to provide such excellent service at an incredibly competitive price. The initial quote they provided was strikingly fair, even more so when considering the long-term benefits. The energy efficiency of the ECM motor promises long-term cost savings, making their competitive pricing an investment that will continue to pay dividends.

In conclusion, Premier Heating & Air is not just another HVAC service provider. They are a team of professionals who go above and beyond to provide solutions tailored to your needs. My interactions with Adam and Luis exemplify their commitment to their customers, reflecting the very ethos of their business. My new HVAC system is not merely a product installed in my home, but a testament to their excellent service, technical expertise, and commitment to customer satisfaction.

To anyone in search of a quality HVAC solution, I wholeheartedly recommend Premier Heating & Air. They have earned a full 5/5 stars from me and have become my go-to solution for all HVAC needs. With Premier Heating & Air, you don't just get a service; you get a seamless experience.

We had another company out 3X to fix central air with no success. Isaac did system check and just found a dirty fan which he cleaned. System runs great now! Best $89 I have spent this year. I am impressed with Premier’s honesty and integrity.

This year we completely replaced our full HVAC system and added an air purifier and humidifier. While we are happy with the product, they had to cut out a hole in the ceiling in our basement to run new wiring and then left without fixing the hole. After numerous phone calls and voicemails asking them to come back and repair the hole, we have had no luck and no one ever returns our calls about this issue. Given the amount we spent on the new system, it’s very frustrating to have this level of customer service on the tail end of such a big expense.

Premier has great customer service. Everyone I came in contact with, from the person who scheduled my furnace tune-up, to the person who provided the service, was extremely professional and competent. The communication regarding my appointment was fantastic, and the service was completed skillfully but in a short amount of time. Connor took the time to explain everything that he had done, and to offer me a few recommendations for how we can take better care of our system. Such a great company, and I'm so glad we have them to depend on when we need help with our HVAC.

Alejandro was very helpful and friendly. He explained what was wrong with pictures and video and gave us options for the pricing depending on how in-depth we wanted him to repair and maintain our HVAC system that we had installed by a less than professional company. He completed the work in a timely manner and even took our old dusty air filter with him. We will definitely be using them again.

Very happy. They were able to prevent some potential issues on my AC unit. Charles got them addressed and now I have peace of mind that my AC will be working properly for the rest of the summer. 👍

I highly recommend Premier Heating and Air. My family members also used Premier Heating and recommended them to me. I had a new furnace and AC unit installed. The customer service was amazing. Adam and Dan took good care of our needs and got us the best deals. Communication was great, and installation was professional and well done. The installers, especially Pedro, were knowledgeable, and friendly. They explained and went over everything. Excellent service overall. Thank you!

I had a furnace and A/C system installed by Premier in Late February. The A/C electrical was not hooked up, and the electrical wire was left off the unit. I found out when the AC did not work on the first hot day of the year. I called to have it fixed. They scheduled me for a few days later with the tech that installed the system, not an electrician. They had no idea that the installation was not complete. I figured out the condenser wire was disconnected before the visit so I called to warn them to send an electrician, not an HVAC tech. I took a day off work and waited at the house for 1/2 a day during their window and no one showed. When I called I was informed they had canceled the appointment and had failed to tell me. We rescheduled for the next week. An electrician from 5280 Electrical came out and replaced the disconnect that was part of the original estimate but was never done. The Electrician failed to notice the circuit breaker in the panel was a 30 amp and the max for the unit was a 20 amp. I per the contract had to call to get the final city of Aurora permit. They came out and we failed the inspection for the oversized circuit breaker and also failed the mechanical permit because the condenser was not properly attached. I called to get a correction and was told I had to email it in. I did and never received a confirmation the email was received. I called and talked to the office several times they insist that it was received and is waiting to get scheduled. It has been 3+ weeks and still no scheduled time to repair, and not so much as a phone call.! I was selling the house and had to have the work completed by closing per the contract to sell. I ended up doing the work myself at my own cost so as to not be in breach of my contract. The company is good at taking your money up front, but if you need any aftercare good luck! I would stay away from them for HVAC repairs.

We hired Premier to install a complete new furnace and AC system. They did a wonderful job, were prompt, tidy, and courteous. The installation team as well as the advisor were fantastic! Appreciate everything!

I used Premier to install a new furnace but once the job is done, they will not respond or resolve the issues that came up during the install. This was 2 months ago and it has been extremely difficult to even get someone out to check/clean the equipment. I have serious doubts about the quality of the installation and they haven’t done anything about it.