1st Call Heating & Air

After a previous great experience with Tristian maintaining my ancient furnace, I decided that I needed to add AC to my home. At the same time update to a new furnace. Bill and the office staff were very honest that 1st call is not an authorized XCEL installer, and would not be able to process xcel rebates. Referred me to Summit (I found to have untrustworthy sales practices). I ended up going with Coffman & company (there were many problems with Coffmans install). I truly appreciate Bill's honest & forthright approach to running this company. If I had to do it over again, I think I would have 1st call do the job.

I cannot express how incredible Bill and his team are. They went absolutely above and beyond to help me out of a tricky situation with my AC. We purchased our home 4 months ago, and it came with an unnecessarily fancy and sophisticated Lennox HVAC. When our thermostat got damaged, the AC stopped working. Bill spent 10 hours at my home trying to solve the problem. I think most people would have given up, but he was persistent in helping a neighbor. These Lennox systems are so complicated it usually takes a specialist, so Bill and I certainly learned a lot along the way.. haha. After trying three different thermostats, we finally learned through consultants that my AC will ONLY talk to a specific thermostat, made by Lennox. Bill spent the next day driving all around Denver for me, trying to track down the much needed equipment - and finally found some very helpful people who gave us a deal! I’m happy to say Bill and his team did not give up on us, and bent over backwards when they didn’t have to. I would say don’t trust the negative reviews you see on here. He is the most compassionate and trustworthy contractor I’ve had the pleasure of working with!

We were so thankful to have Bill the owner come out very late yesterday to handle our A/C that had been out since Thursday. I begged and pleaded with other companies because we have a 5 month old who cannot sleep in the horrible heat. Both Diane (the dispatcher) and Bill were sympathetic and Bill extended his day an extra hour to help us fix our problem. He was quick, efficient, informative, and most of all, just a good honest man. We can’t thank this team enough for saving us and our son. Highly recommend.

Bill is great! Before coming out he was willing to help me troubleshoot. After spending a good amount of time trying to figure it out myself, I decided to have an expert come take a look. I called Bill back and he came out the same day. As he fixed the issue he walked me through everything. I got my heater fixed and a free lesson in furnace repair. Bill was knowledgeable, friendly, and reasonably priced. I'll definitely use them again!

Bill and his team, including the wonderful ladies who answered my call were everything I had hoped for when seeking someone out to fix my heating issue. Bill arrived same day and, near as I could tell, tried everything possible to revive my ancient heating system. He gave me an honest assessment on what it would take to fix the old furnace vs a new one. I opted for a new unit and expected a week or so to install. I was pleasantly shocked to hear him offer next day installation AND an apology for not being able to do it same day (his crews were already full of jobs that day). The gentlemen that installed my system were fantastic and had my house warm in no time. Best HVAC service I've had! Thank you Bill and 1st Call

This is the only person I will use on boiler issues. Bill came out and assessed the situation very quickly determined what needed to be fixed. He helped me understand the ins and outs of the system and what needed to be done to maintain it. Every other company I called told me outrageous prices for what they thought was wrong, and they couldn't help me in a timely fashion. From end to end absolute professional and knowledgeable. This company is focused on doing whats right for the customer which I can appreciate. Bill is a no nonsense tell it like it is guy. I will gladly recommend them and use them again. I could not be happier with their work.

Hadn't thought about the furnace for a while with the early spring we've been having, but woke up to snow outside and a cold house Saturday morning.

With 10 month old twins the urgency of an issue like this goes up a bit. I called 1st Call with the intent of having someone come out to see what the problem was but Bill was able to troubleshoot over the phone and explain exactly what I needed to do.

In all it took longer for me to find the business card than to get the furnace back up and running for no charge and a better understanding of how things work. Bill is awesome!!!

1st Call was great, I highly recommend them and will come back to them with any future work I need.

Our furnace died on a Saturday during a big cold snap. We called 1st Call based on their high ratings on this and other sites. Diane was extremely nice and helpful and scheduled an appointment for Monday. Drew and Eric were on time for the appointment. They were extremely courteous and got right to work, explaining and showing in detail what they were doing as they diagnosed the problem. They gave us several options and outlined the price and ramifications of each one. When I asked for a "ballpark" price on installing a new system, Drew gave me a number that was less than half of what I had been expecting. After he called back to the company, he confirmed that same amount as their bid - no games, no run-around. We accepted the bid and they were able to come out the next day for the install - very important as the cold snap was still going and we were afraid our pipes would freeze. Drew said he wouldn't be able to be there as he was off that day but we'd been in good hands with one of the company's other installers.

The next day, Drew and Eric showed up first thing. Drew explained that the other installer wasn't able to make it, so he changed his plans so we could still get our furnace installed on time - Thanks Drew! Again, he and Eric were super polite and informative as they installed the new system, an Amana high-efficiency furnace. They even moved the gas line to the furnace so it is now out of the way and not a hazard in our basement. The Amana furnace heated the house from 40 to 70 much faster than our previous system. We're extremely grateful to 1st Call for rescuing us from our furnace emergency and for not taking advantage of our predicament but acting with integrity and skill to quickly solve our problem at a far lower cost than we expected. We will continue to call them in the future when we have HVAC issues and highly recommend them!

Wonderful service
Dave was very helpful and excellent
Service. Would highly recommend

So my husband just gave a rave review but they are so good I wanted to chime in as well. Yes, they are fantastic, and like my husband said, very honest and affordable. Bill is a great guy. Whatever happened with that one guy who had the bad review must have been a misunderstanding. After using Bill and his company twice in a few years we can say without a doubt that he and his company are the best. Thanks again. You heated our house and brightened our day. We <3 1st Call