Gustafson Heating & Air Conditioning Inc.

(EDIT: This is an edit and AN addition to my original review below. Tom reached out by phone call this morning, the day after leaving this review. He stated that he has no record of neither my father nor myself reaching out. I did not look at my father's call log, so it's possible that he thought he called, but did not. My call log confirms my call with Gustafson. Tom offered to help us and make it up for the gap in communication. We already received an air conditioning installed from another company, so we are set on that from. Him reaching out and taking the time to propose a resolution is appreciated, therefore the review will jump from three to four stars.) ORIGINAL REVIEW: My father initially called Gustafson Heating and Air Conditioning in search of air conditioning for his recently purchased home. He said he had originally gotten through to Gustafson, and they told him they would give him a call back, which didn't happen. He was feeling ill from the heat, and he's a senior, so I told him I'd take over the duty of setting up service. I called Gustafson myself and left a message. It has now been over a week with no call back, no voice message. Nothing.

We were VERY impressed with Gustafson. On a snowy Sunday our heater wasn’t working, and one of the owners himself (Tom) came right out to install a part so we had heat. Their level of customer service was beyond our expectations. We would highly recommend them!

Tom and team are great. AC has been down for a few days; I was trying to power through while waiting for the company that installed the system to come take a look at it. Long story short, Tom came out and although the full repair will take a little more work and time, he created a temporary solution to get AC again for the next few days. Leigh in the office was so understanding and kind - something that is rare to find. Highly recommend Gustafson for AC / heating needs.

I just had my furnace, hot water heater and A/C replaced. I was nervous to make a decision on which company to trust for such large purchases and work. From start to finish, I felt the most comfortable with Mike the salesperson and then the team who did the work today. They were all efficient, gave clear explanations about the work they did and extremely courteous. I’m relieved that the experience was such a positive one. I feel I received high quality work with very skilled technicians at a very fair price. Thank you so much and I will be happy to ever be a reference for you.

Theron came to fix our air conditioner today and he was awesome. He was thorough and extremely knowledgeable and explained everything he had to do. He waited to make sure everything was working properly and double checked before he left. We couldn’t have asked for a better technician!
Ann G.

Called and spoke with Jeremy and he was super helpful in narrowing my decision down for a humidifier install. Scheduling was a breeze with them and they were available to come the very next day. I appreciated that greatly. Dylan came early to install the humidifier and was super friendly, early and awesome! Great dude! Went through everything with me and was quick to get everything installed. I highly recommend. Will be using these guys in the future for sure.

Used them for AC install, great pricing and quality. Also contacted them for furnace issues with producing enough heat and cycling too often. Instead of a service call they suggested I inspect my HVAC filter, they informed me that some furnaces have issues with high efficiency filters (MERV 13). After I put the old filter back in all functioning as designed. Highly recommend Gustafson HVAC.

We bought a new Rheem system in September 2018. I’m retired and I had plenty of time to get 6 proposals for our new HVAC system . My furnace and AC had reached 25 years of use. While doing research I found that a quality installation contractor is the most important single factor. The presentation, knowledge, and quality Rheem product Mike presented was superior to all others. The price was more than competitive. The installation of our new furnace and air conditioner was well done and the system is significantly quieter than our old system. We went with the 80% efficient 2 stage and variable speed fan. Mike recommended a unit of somewhat smaller BTU than our previous and as I write this its 25 degrees outside and the house is toasty in all rooms.
I’m completely pleased with the service, quality, and price Gustafson furnished. I would definitely use them again.
I suggest you talk with Mike before you commit to anything else. You might even save some money as we did!

Snow was blocking an exhaust vent outside on Sunday night/early Monday. My furnace shut off. I called this HVAC company, who did work here about 5 years ago. A super professional man came through bad streets and tons of snow and fixed the issue within hours of my call. Great customer service. I highly recommend this company! Shout out to Tom Cooper! 😁

This is not the first time I have used Gustafson Heating and Air Conditioning and I just want to say how wonderful they are. I called at 6:30AM and then spoke to Leigh their office manager at about 8:00AM. At about 9:15 Christian showed up immediately diagnosed the problem and replaced the ignitor and my heat was back on before 10:00AM. Exceptional response and service. I absolutely highly recommend them!
Roger Gordon