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Pasterkamp Heating and Air Conditioning Reviews - 67

3.8
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Kathy Kosednar

We recently had a Mitsubishi ductless air conditioning system installed in our house and we are so pleased with the work performed by the nice people at Pasterkamp. We met with Jared, the residential sales estimator, who spent several hours with us answering lots of questions. He was so polite and congenial, and never rushed us to make a decision. After we accepted his proposal, the units were installed 7 - 10 days later. Eldon and Aron and Ken, the electrician, got it installed and up and running in a day and a half. Not only were these guys knowledgeable and quick, they also cleaned up their mess each day. Needless to say, we love the air conditioning and give Pasterkamp a five star rating.

Forrest Johnson

Dan, the tech, was a nice guy. Got on my roof for 30 minutes just look over the swamp cooler with me. Said it all looked pretty good. Told him I'd replace the float valve myself. Talked to Dan at the truck, bought $24 worth of parts, and he rang up my bill at $279. He was on my roof 30 minutes, but I was charged for an hour drive time prior to that @ $34 per 15 minutes IN ADDITION TO a $45 Trip Charge. Recap: $279, $24 in parts, 30 minutes looking at swamp cooler, no repair made. Had a personal chat with Dirk, he explained their billing and he found this bill justified--FREE MONEY. I would never recommend or work with this company again. Everyone I spoke with was nice enough, but being charged $136 prior to even meeting the person at my house is ABSURD. I guess if the job before mine was right next store, I would have only paid $34 prior to meeting ole Dan.

Mahmoud K

About a month ago we needed a replacement of water heater with more than 20-years-old. After calling several companies and getting quotes, I came across Pasterkamp heat & air conditioning. Pete was very friendly and informative and able to answer all of my questions. There were some challenges with replacing the tank and he confidently suggested logical solutions. He delivered the product that we wanted as promised. Aron, the installer came on time he was courteous, professional and paid attention to the details. Everything was completed within the timeframes provided. We had fantastic customer experience with this company and at a reasonable cost. I highly recommend Pasterkamp heat & air conditioning for their excellent service.

Gina Aradanas

Terrible! I went with this company because of their ratings and longevity! I should have steered cleared when the owner stated the majority of the business is now commercial and not as much residential. The financial portion was easy because it wasn’t through them. After that, I received no phone call about when the install would happen. I called and was given the date, without discussion. A new upgraded thermostat was part of the deal, and it failed. The had to come out to replace it and because he didn’t have the same one they installed I was stuck with an identical version of the original one. 6 months later my a/c wasn’t working. The owner told me to check the breaker. I told him I wasn’t comfortable with touching anything because I didn’t want to screw it up. He understood and stated he would send out a technician. I stated I hope this is under warranty, and his response was, it should be.........well evidently it was the breaker. It was half tripped and never touched since they were there to replace the thermostat. I received a bill for 250 dollars for an electrician to reset the breaker! when I called to discuss the bill, the receptionist proceeded to tell me they don’t have a crystal ball to know what the problem was, and it wasn’t their problem! She was super professional! The Lennox a/c is awesome! Just find another company to install it!

Gary Wright

Pasterkamp provides great service. They are very reliable. I have a complex system that previous HVAC companies specializing in residential systems were not competent at servicing. I've never had a problem with Pasterkamp.

Nick Sheedy

They have inteligent and honest techs. The most frustrating aspect of working with Pasterkamp is you can't call and schedule an appointment! They always have to call you back. This leads to an annoying amount of phone tag.

Philip Archer

We recently purchased a new house and while our furnace was in decent shape according to our home-inspector, the motor loudly broke down in the middle of an extremely cold winter night, just a month after moving. Early that morning, I called several HVAC shops and an HVAC technician from a large firm inspected it, confirming it was the motor, which is unfortunately an expensive repair. Pasterkamp was among the shops I called and they offered a better price to fix the motor, however. I spoke with Dirk, I'll add, and he answered all of my questions over the phone and seemed honest, straight-forward and knowledgeable--cost alone was not my sole reason to hire them for the job. A friendly and efficient Pasterkamp technician came to our place early the next morning to fix our furnace motor and it was up-and-running in no time, which was a great relief as Denver was going through a stretch of bitter-cold temps.

I'm giving them a top review for the following reasons: they answered all of my questions; they offered a competitive price; their service was quick and efficient; and the repair has worked-perfectly. I also prefer to support local, small businesses when possible. It was highly stressful to have our furnace in our newly-purchased home break-down in the middle of winter, as one can imagine, and they provided a great service.

David Reitsema

I have used Pasterkamp for over 20 years and always found their prices reasonable and their workmanship excellent. No jacked-up minimum trip charges, no padded hours, and reasonable parts charges. The furnace they just installed is what I wanted at the price I wanted.

Thomas Crawford

Expensive, poor customer service, and they do not stand behind their work. The duct cleaners couldn't put the furnace back together, so they called Pasterkamp. Five weeks later I found out that they had rewired the thermostat transformer to the humidifier switch, so the thermostat looses power if the humidifier is turned off. They will not warranty their work since it was more than 30 days, and hung up on me. I will never use them again!

Devraj Sharma

Our A/C stopped working late on a hot Friday afternoon. A panic call to Pasterkamp heating & A/C was promptly answered and a technician arrived within two hours. he was competent and clearly well trained. he found the fault, i.e. a leak in the refrigerant line, repaired it, recharged the refrigerant to capacity and returned the house to its old pleasant environment. We could not have asked for better and prompt service.

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