Johnstone Supply Denver

Can't buy from these people, but one guy was helpful giving me name of parts and able lead me getting my own part. Mechanic buyers got pissed for not calling in service when I wanted save money on labor cost. Too many dishonest mechanics for me to trust. To me, those mechanics has nothing but eye ball rolling dollars signs. I feel we have much rights to repair our own equipments as long we have knowledge.

I have always had great service and support from Johnstone, their counter guys will go out of their way to help and I have always found them professional.
I think some of the reviews on here criticizing them for not selling retail are unfair and downright stupid, they are wholesale supply to the hvac industry. Just because you watch a YouTube video you are not qualified to work on gas appliances, they don't sell to you because of the liability when you blow your fool self to oblivion. Yes it is expensive to have a knowledgeable professional do the job right and safely and in many cases more expensive because we have to fix what you fixed and deal with people like you. Some people would go to a steak house and leave a bad review because they don't have vegetarian selections.

I attended training at this facility and they have a great curriculum. They also have a very nice lab and I would recommend going here for all of your HVAC training. The staff throughout the building was very friendly and everyone there was consistently busy. It was very busy in the store and that is always a good sign. They also have a very nice selection of everything relating to HVAC. If I was a contractor I would buy from them!

I was surprised how smoothly it went to pick up the parts I had called in with the social distancing in play... They had the " take a number outside, but all counters were open so my wait wasn't any longer than if I had been inside... Always a good experience here, the crew knows their business, always helpful and thorough.

I have never been treated so well by a suppier. I'm with a roofing company and I wasn't in the system. Brian put me in the system, like it was no problem. We went to do a phone sale and our bank denied the purchase because the order was so big. Brian patiently waited for our office to contact the bank to approve the purchase. Also I wasn't sure what I needed, and after I showed Brian the pictures he knew exactly what I needed and our install went perfect. Instead of Brian being rude to me and tapping his pen on the desk when the card was denied, like any other supplier would do. He pulled my order and it was waiting on me after the card was approved. I think I was in the store for no longer than 30 minutes and had everything I needed.

These guys we're upset that I was there after they closed however I was there almost 30 min before closing time. Way to make the customer feel welcomed right?
Then I proceeded to try and load a huge A/C into my truck while employees are passing right by me.
No offer to help, they actually avoided eye contact. Pathetic customer service.

If I could give zero stars I would. Every time I have ordered from them they have messed my order up in multiple ways. I think they hire anyone off the street with no experience in HVAC.

I strongly suggest staying away and go to a real parts house.

I've been there a couple of times and will never go back again. The sales people were unfriendly and mean. Great inventory but with that attitude I won't be able to do any business with them.

Everyone here is always incredibly helpful. Jay V. recently especially went above & beyond - and I thank him much for ensuring we had materials needed to get a job completed on time!

Failed to clearly state on their website that they only sell to contractors. Told me to go to Federal Heating Supply. I had called FHC earlier, they finally called back and told me they could have it tomorrow. He then quoted me a price 5 times the internet and nearly 3 times where I finally found the part locally. It is likely he was going to get the part from Johnstone Supply and mark it way up, since I'm not a contractor. Nice little scam they got going. I guess they don't need my business since the new Bently out front is likely the owners.