Agency Heating & Cooling Service

Our AC unit stopped working on a nearly 100° day. I called the following day, and within a couple of hours they were able to send an amazing technician (I'm talking about you, Colin) over. He diagnosed the issue (a blown fuse) within minutes and had us back up and running shortly thereafter. He also cleaned the coil and made sure that the airflow was improved. This was on a 20+ year old unit, and he easily could have told me it was shot and needed to be replaced, but he was honest and checked to make sure the unit would keep working. Fantastic service, super-helpful, courteous, and knowledgeable! Will be calling them again when needed, and asking for Colin if possible!

EDIT: while the below is still true, and it was annoying. I will update this because Connor, who worked on my AC stayed very late to make sure it was working, he was very kind, and I don't want my below review to reflect poorly on him. He was great.

This is interesting. So reading the reviews I do see a large bias. There are the 5 start reviews with users who called them directly, then there are those of us who used them through a warranty company. Interestingly enough I have had the exact same experience as those posting 1 stars. I would also give a 0 if I were allowed. They told me I "cancelled" my first appointment, were about 5 hours late to my second, and them ghosted for a month. Before they tried calling me to schedule "their only available appointment of the week" the night before they wanted to show up. Then scheduled me for the next week, to which they misscheduled and had to push me to the following day, then again they called me the day of to give me a heads up as to when they might be here. For which they are again almost 5 hours late, their excuse was the best too - apparently the shipping office "forgot" to order my part, so they would be a few hours late. Which either implies that they can manage to get the parts they need within hours and just make people wait months while they "wait on orders" or he just straight up lied and had something else that to do that took priority over a customer.

They clearly service other customers first, so if you have a warranty and this is the company. Request a new company. Because it might be a month before you even hear back.

I got stuck with these guys after opening a service request with my home warranty company. Collin was a no-show for the first appointment, canceled on the second appointment, and showed up an hour late for the third appointment. When he arrived, he didn't have the equipment he needed for the work we had discussed on the phone. After looking over my HVAC setup, Collin recommended installation of a new duct. He said he would submit his recommendation to my home warranty company to verify the work is covered, but he never did. I just got called today by a different HVAC company via my home warranty company because, apparently, Collin canceled my service request without ever saying a word to me about it. Frankly, I'm glad he did, because I don't think I would be comfortable having him (or anyone associated with him) doing any work in my house.

If you get this company to respond to your home warranty service call, I would recommend you ask for a different one! No show, no call, emergencies left and right on there end and leave you stuck waiting. If I could give no stars I would as the customer service is the worst I have seen in a long time. From reading the reviews they must factor in these warranty calls when it’s convenient for their schedule and not yours.

So helpful and friendly! My gas/electric bill has been crazy high and I knew something was wrong, but I didn't know what. Curt explained to me what he was checking for as he worked and found several problems. The main problem was the way my furnace was wired so he fixed that. Then he let me know what other things he noticed need to be fixed at some point and let me know there's no reason to rush but explained that if I wait longer than 3 years to address the problems it would cause more problems. I really appreciated that he answered all my questions and didn't make me feel like I was doomed if I didn't have the repairs done right away. I have peace of mind now and my house is warmer, plus next winter my gas/electric bill won't be crazy high. Thank you so much!

Collin came out and looked at our AC unit. He was professional, punctual and a great help. I would recommend them for all of our HVAC needs.

These people saved the day! I was without A/C hours before I was expecting 35 guests and within 2 hours this company found a serviceman to come, added Freon and cooled the house down....incredible service and they have a customer for life now...highly recommend!

Awesome installation of my furnace and A.C.. they did it in 2 days. Wi-Fi thermostat. Got a pregnant lady. Got to keep her warm and cool.

Would highly recommend. Their people are very attentive, friendly and trustworthy. They were quick to get me up and running and did a great job.

Called agency because my air conditioner stopped working I just bought the house in December and had the unit checked out before finalizing the contract and the air stopped working they came out the same day I called and found a bad power wire also while they were here they found out that the thermostat was wired wrong they fixed everything on the spot and only charged me the trip charge then told me what I should do to keep from having any issues with my units in the near future strongly recommend this company