Standlee Heating and A/C

Based on our experience, we would not recommend Standlee Heating and AC to anyone. The quality of service we received from the technician as well as management/owner was horrible. If you have American Home Shield as your home warranty company do not let them send you Standlee. In there opinion, they are the most trusted people in the area, but the truth is the other way around. They will refused to come out to your home until you pay out of pocket cost upfront with credit card, and good luck getting your refund back if the problem not fixed which most likely wont be fixed anyways. Unprofessional owners and technician. Never on time and always late if they even show up the same day. Their technicians will never show up in a professional attire, usually in a
t-shirt, flip flops and baseball-cap worn backward. see pic below. They will miss diagnose the problem because they don't have the qualified technician to do so and they will guess on everything they do. for us, we started with an AC compressor according to them, then a complete AC unit, and after waiting 67 days without AC it turned out to be the power supply was out in the blower motor. Even after that, they failed to put the blower motor back as it was and started making loud noise in the attic and we had to have someone else come out and take care of it at our own cost.

I read the tremendous amount of negative reviews for this company and was still trying to be optimistic about getting good service from them. We were not given a choice of the service company as this was through our home warranty plan. I am extremely disappointed with the whole experience we are having with Standlee Heating and A/C. I say 'having' as we still do not have a working A/C unit and it has now been 4 weeks since we started the process. Once it was determined that we need to replace our unit, it took about 2 1/2 weeks for the unit to arrive at Standlee Air. First appointment to install- no tech ever showed up. I called Standlee and was told that a part had been mistakenly sent to Bakersfield (instead of Fresno) and the techs went to get it, but was 'guaranteed' it would still be done that day. Got a call a few hours later to tell me the tech had 'heat stroke' and they would come next day. Next appt. did not happen either. Got another call stating that the compressor somehow was missing or not ordered and we are on yet another delay once again. We are now at a full month with no A/C in what has been up to 110 degree weather with no new unit is sight as of yet. What the F$%^ is wrong with this company?? I see a ton of awful reviews for this company everywhere reviews can be given..... why are they not trying to do better? Do yourself a favor, if you have a choice of business, do not choose Standlee Heating and A/C.

Work was completed satisfactorily. 2 appointments cancelled by them. I had to loose 3 days to get the job completed. 2 weeks to fix my AC. Very poor communication on their part. I used them because of AHS. Next time I will check the reviews prior to using them again.

This company was assigned by American shield to check my ac which was not working. I took time off to be at home for the appointment (8:00 to 4:00). They sent a message @11:58 that technician is running late and did not mention when he would be coming in. I called the company and was informed that technician has to attend two more appointments before he could come to my house. I requested to send me text 30 minutes before the technician arrives. I did receive a message five minutes before he arrives but it was too short time for me to come home from work. I called the company and they said the technician already left because nobody was at home. They wanted to reschedule but I cancelled the order because I was very frustrated as I wasted 4 hours and nothing got done.
I understands that sometime things might not work as planned but for courtesy sake let the customer know in advance that you will be coming late. The company did not care to alert me 30 minutes before arrival as requested. This shows that company is not responsive and does not care about customer's time. I complained to American Shield and they scheduled my service with another vendor.

DO NOT USE THIS BUSINESS...These people are dishonest as hell. We have AHS Home warranty and this company was contracted to fix our A/C. I requested service on 5/18/2022 it's now 10/19/2022 and my A/C is still not fixed When they finally had anew a/C to install they wanted to charge us $4,100 when the repair was only $2,500 but they fought for a new unit even though our unit was only a little over 5 yrs old. The girl tried to tell us it was "code" to replace all the items listed, well we called the city and found out its NOT "code" and when we called back we told her she was lying it's not code her response was it's our way or no way! I said we'll it's no way. I'm tired of being ripped off by companies. I'm filing reports with the insurance commission of California. This has to stop

Because of this company I’ve had to repair my ceiling twice to a water intrusion from an AC leak. Their poor workmanship led to a repeat issue with my AC system.

Additionally they are not on time at all. Two appointments were not within my window of appointment. On one occasion they did not show without any notification.

I have had to lose time at work because of their inability to show up on time and for them to come out multiple times to do the repair and to come back again because it wasn’t fixed.

American Home Shield (AHS) unfortunately contracts with Standlee Heating and AC. This company is not accredited by the Better Business Bureau and has a C- rating.
My experience:
2 out of the 5 appointments the technician was a no show with no apology. During the last of those no-shows the tech reported that he arrived, that our AC needed follow up, even ordered a part, but the tech had NEVER arrived and NEVER looked at the AC unit.
The 3 times a technician did arrive he spent NO MORE than 10 minutes on a call. Everything is confirmed by our cameras.
They repeatedly failed to correctly diagnose the problem and stretched things out over 2 weeks without EVER actually fixing the reported problem.
When calling the office, my calls frequently went to voicemail or my call was ended completely because the mailbox was full and could not accept messages.
I had enough and I ordered Standlee Heating and AC off the job and will also be cancelling our AHS policy.
I independently hired an AC technician who spent more time with our unit in one appointment then Standlee Heating and AC did over 3. Our AC was fixed within an hour of being correctly diagnosed and our home is now comfortable.
I DO NOT recommend Standlee Heating and AC! Their BBB rating should be an F -
Nikki from Standlee Heating and AC was very polite and offered to send me a $100 check for my negative experience plus she apologized. I have not yet received this check but I will update this review once I have.
Overall I was out $650.00 from this ordeal.

Updated Review: I had to update my review because the AC Technician Joey came on time and fixed the problem right away. I'm satisfied with his work. AC is now working and I should be able to get a good night's sleep after 5 nights of no AC. Thank you, Joey!

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American Home Shield assigned this company to us and I've tried to call them several times to have our appointment expedited. We have not gotten an call backs. We have a senior citizen living with us and it has been very uncomfortable for her. American Home Shield has also sent this company several emails and also called them but have had no response. But they are unable to change the contractor to a different one. My goodness!!! We will be sleeping in the heat until they come out on July 27th, if they do come out, since I have read other reviews saying that they don't even show up to their appointments!

Joe came out and performed a leak test and was able to fix the leak and add refrigerant. Out of all the HVAC services that have come over through my home warranty, this is the best one. Thank you

I was assigned to this business by American home shield (another ripoff)!! For work on my ac unit they were the second contractor assigned to me as the first contractor was not open for a week. The standlee contractor said on my first call that they would be there between 4 and 8pm. I called right before 8 and many times after BUT NO CALLS TO ME even after many messages left to their voicemail. Come to find out that this second contractor is not even BBB registered. Their customer care needs ALOT of work!!🤬🤬 I was later texted a msg saying that they had vehicle problems in another town-really wish that they had let me know before I had to make arrangements for my wife to stay with family the new appointment is for Thursday between 4-8pm. This is why I increased the rating. Maybe this ac business is going to be the one that I will recommend to everyone in church 🙏Well the tech came out and said that the compressor fan was not working and that they would be ordering it. Apparently they have scheduled an appointment for Monday between 4-8 pm. I am beginning to believe in this company 🇺🇸⚓️ Well it’s Monday and Joey the tech has removed and replaced the fan and we are so freaking relieved. I have to give some kudos to Joey. This tech was polite, professional and very effective in his skills. Our attorney cautioned for us to give the contractor time and my wife and I are very happy to share this positive experience with others easily.