Grainger Industrial Supply

While Grainger themselves carry lots of items, finding someone helpful here was difficult. Obviously, post-Covid but still they need folks working there that can look things up and not use ‘google’

Shout-out to all the staff at this location for always providing quick and excellent service!

Ray got me out quick even though I had special circumstances
Radical service Yay

Went there on a recommendation from Fergusons, as a last resort to find a motor for 30 year old bathroom fan, no model numbers to work with!!
Jesus did some excellent research and came up with the exact motor. There are good guys in this land of ours and then there are some really exceptional ones. Thank you Grainger team!!

Good service, but when there is only one person, it's a little slow.

Long story.
Air conditioning failed on the hottest day in August. 2020
There was a back wait of 4-6 weeks for any service technicians to diagnose the problem. Called at least 10 different places asking for part#..... no one had the part in sock. Those who had the part refused sell to the public with out a "...." account

Long story short every A/C & heating company wanted 300-400$ to replace an A/C capacitor.
This place sells to the general public and had the part I needed in stock.
Saved me hundreds of dollars and gallons of sweat.
Thank you!

(Yes, the system was inspected and refilled to proper specifications after the capacitor was replaced by certified technician)

Always a pleasure to work with a group of people who are customer pleasing at all times. Been a customer of theirs for to Wendy years and service is always outstanding. Hugh variety of parts to accomadate what every you need.

Carlos from the San Diego location went above and beyond to help me. I am a disabled veteran and recently purchased a pedestal fan. After attempting to assemble it in my garage I hit an impasse at an assembly point due to my disability. I called Grainger to arrange a return with no hope of being able to get a fan like this for my garage since no one has them assembled. Carlos volunteered to come to my house and assemble it for me. He even brought another unit in case we had a defect in the initial unit purchased. Carlos professionally assembled the fan and tested it. Thank you Carlos and Grainger!

Been completely happy with the Kearny Mesa location in San Diego. When told pick up is ready, it is always there and service is fast. Been there about 8 times for various orders. Friendly service. Maybe the complaints are about different locations but stellar service in KM.

How is this place still in business? Special ordered a Y-1 tri-point screwdriver on Wednesday afternoon by phone and was told it'd be ready for pick up by 1pm Thursday. Stopped by on Friday afternoon at 4:10pm and find out that they don't have it. Rick offered to track the item, but I decided to cut my losses. This isn't amateur hour. I drove 25 minutes each way to pick up this item. I do not recommend going here.