Ace Air & Appliances

BEWARE BEWARE DO NOT USE COMPANY!! If I could give 0 stars I would, came to house for broken fridge, told me they could repair for $1,200. since replacing it would be $12,000 they ordered the part and supposedly fixed the problem when they returned. Not so...the fridge never did get repaired. Two days after it was not cooling at all again, they have a 90 day warranty on all parts and repairs but now will not return or call back. Complete thieves. GE has now been to our home and said we were completely ripped off by these ACE HOLES!!

Dishonest company. Called for heater not working, given estimate for new control board $500+ and $250+ for installation. Turned out to be a fuse that cost $1.00. Will be contacting state licensing board. had to give 1 star to post review. They deserve no stars.

SCAM!!! DO NOT USE THEM.!!! Called out because our AC was not working, right in the middle of a heat.. An elderly tech arrived, checked it out, he said it needed more refrigerant. I told him to put in some refrigerant, we agreed $400. i told him I be will back, I had to go to the bathroom. When I came back (10 min), he was tightening a cap on the AC unit. I asked, Done??", and he replied, "yes., 20 years experience". I asked how much he put in, he said 4 pounds. He never checked all the vents in the house. The next day, no cold air, I called the company, they told me they would have a tech over between 6pm and 9pm, it was a no show. Now it's Friday, my family is feeling overheated. I called again, company told me they would sent a tech between 3pm and 6pm. I proceeded to inform the guy on the phone about I am not satisfied with the way the tech did service. Checking around I found it takes 7 to 15 minutes to enter one pound of refrigerant, and that I wound put a "stop check", if I was not satisfied, he hung up on me. I tried to call back but he would not answer. Tech was a "No Show" again!!SC

I called this company to repair a Kenmore dryer. I had to call them 3 times before I actually spoke with someone named John, as he hung up on me twice without even saying hello... They finally gave me a window of 11 - 1 yesterday. Around 2, I called to see what the tech's ETA was and the woman I spoke to said she would have to call her manager and find out, as she did not have any info. About an hour went by, no call back. I called them back and was now told between 4 & 6. No show. Today i called these back and was told a window of 9 & 11. Called @ 1 PM to see what's going on and again was told by the woman working reception, that she would need to call her manager again. This is no way to run a business. Quite ridiculous. Don't bother wasting your time with these folks! Also, be sure to check out their BBB rating.

The owner, Walter, came to my rescue and repaired our freezer/refrigerator, which was leaking all over our kitchen floor. Praying and hoping, I called him at 6 o'clock in the morning, he was pleasant and came within the hour. He has 80% of the parts needed for repairs with him on his truck. He is the epitome of service.

Came out to my home on the guise of San Matoe County Applicance Repair - and gave me an estimate for my insurance,- (company I called from the web I suspect bogus advertisement) insurance company specified they had to talk to technician who would not wait for the insurance company to answer the call (American Home Shield) they were taking a long time to take the call. I called insurance company and now they will not honor the diagnosis without talking to the applicane company. What a horrible mess!

I did not have these people service my appliances but I did call them and a guy answered that you can barely understand. he has to repeat things 2 to 3 times. I told him what the problem was with the appliance and he said I cant tell you anything unless I give him a part number??? He was rude and unprofessional. He could've handle it much better. I don't know if these guys are any good but first impression is everything at least to me. watch out!!! They claim they give quotes over the phone,NOT!!! they just want to come over and charge you the service fee.

Walter came out on a Sunday. My defrost function was non-existent and freezer foods were melting and fresh food was warming....in less than two hours he had the problem fixed and the next day the freezer temp was almost zero and the fresh food was about 36 degrees! Great job, Walter!

WORST EXPERIENCE EVER! Made an appointment with them a week in advance, I called to confirm with them the day-of and asked for a 30 min courtesy call, which they said they would do. Waited at the property for them 4 hours and each time I called for an update they would say the technician is 10-15 minutes away....he never came. I kept calling for updates every 15 minutes after it was 2 hours past the appointment window. They still didn't show up after 5 phone calls of promises, and I had driven over 1 hour to meet them, wasted 4 hours sitting there and then when I continued to call for updates they would pick up and then hang up on me rather than just tell me what was going on.

I have used these people three times this year on different refrigerators. They were fast, efficient, and on time for all my appointments. They were able to fix each problem on the spot. I would highly recommend them to anyone with a service need.