Ace Air & Appliances

I called with a refrigeration issue at 5pm on a Wed. Yes, he was a bit difficult to understand at first but he quickly and efficiently took down my address and arrived within 15 minutes of my call. This guy is the real deal. He was able to diagnose my problem within a few minutes and had all the parts in his truck to fix it. He also did some routine maintenance to prolong the life of my refrigerator. He was honest, quick & definitely knows his stuff. I will certainly use this company again.

I called this Company to replace a non operational spark ignitor on my Forced Air Furnace as diagnosed by PG&E. My furnace does not emit heat because of a non functioning spark ignitor. According to Technician Eugene from ACE the induction control board needs to be replaced. He never mentioned anything about a spark ignitor. Also the furnace can not get turned on anymore. I argued why it can not get turned on anymore when in fact before PG&E left the system can get turned on. He said the part cost $850. but he has to order it. I need the furnace fixed immediately and will have to find another company. He offered to install a new system the weekend for about $4,000. I said I will talk to my brother who is a plumber. After he left I still could not believe why the furnace can not get turned on so I wanted to check on it again. First I turned on the thermostat then turned on the furnace and OMG it works. The Technician did not turn on the thermostat that’s why. Don’t you think that he should have known? I lost my $65 for nothing. Another company came to fix my furnace, it only needed a spark ignitor for a small fee. God bless him. Beware of dishonest companies like this ACE AIR APPLIANCE. They can not be trusted.

Friendly but extremely disappointing service. I leased a storefront with an air condition and heater, which were not working Technician came out twice and left without completing the work. Paid for both visits and I'm still at square one without a working air condition and heater.

Made several calls to owner/technician as well as the office to get back on their schedule. Calls were not returned. When I eventually talked with someone, I was always told someone would call me back in half hour but they never called me back. When appointments were set, the tech would either not show up or call to reschedule (and then not show up).

Finally had to give up on trying to work with them and had to find another HVAC company.

Can not recommend.

I called for my washer machine not working after 9 years. The Technician Sobir came out on time and was very professional. He figured out the problem very quickly and had my washer running the same day. If u want excellent service, I recommend calling Ace Air Appliance Repair. Money well spend and was reasonable on the price.
Mike

The repairman (the owner I think) showed up 3 hours after my initial call about my broken dryer. He was courteous, professional and extremely knowledgeable. He fixed my dryer, charged a fair price, and did not leave until he was sure I was completely satisfied. Couldn't ask for more. Will use him again.

Walter came out to fix my fireplace the next day. He would of come out the same day if I was available. It is working great now. He is a very gracious, kind man and the service was excellent! He gave me a Christmas discount and also fixed my stove burner without charge. Very much appreciated! I would highly recommend! Thank you very much!

Michael came on time only hour after making appointment. We thought we would have to replace a new refrigerator as it was damaged in a move. He worked diligently for an hour trying to replace broken plastic parts with metal screws etc. It works beautifully now. He also volunteered advise on maximizing the life of our oven. Michael is the best in our experience. Karen and Jeff

Walter came out to fix my dryer which was making an awful noise. He was such a great technician. Very honest, good worker, came on time and advised me to have the ducting blown out on my dryer to remove an unbelievable amount of lint that accumulated over the 5 years. This was done to prevent a fire in the future. Everything works fine. Highly recommend him to anyone.

The technician was friendly, knowledgeable, and patient with explaining the a/c problem to me. He came on short notice, worked quickly and did a fantastic job. I would definitely recommend

Called out for my A/C turning on and popping the breaker at my main panel.

Tech spent about 30-45 minutes and replaced a capacitor ($12 part) and added a Hard Start Kit ($10.95 part). Cleaned my coils and claimed to add Freon. I doubt freon was added, but I was not watching so could not confirm. The A/C was producing nice cold air prior to the issue so not much if any freon would have been needed. Total bill: $500.00.

Their website said 20% off labor for new customers and I was told after it was complete that $500 included the 20% off. Whole thing seemed shady and I feel a bit ripped off.

Did they fix the problem: Yes.
Would I use them again or recommend them: NO.

There are plenty of other options out there, I'd recommend going elsewhere.