Ongaro & Sons Inc

We have done extensive business with Ongaro, and I can say we will not be using them again.

Ongaro installed a tankless water heater. After the $12,000 plus job, I started to smell gas in the garage. PG&E came out to check it, noting several points where gas was leaking from the newly installed lines. PG&E proceeded to spend an hour and a half repairing it.

Ongaro also installed a 2-zone AC system (upstairs/downstairs) and replaced our furnace. Cost of the job was over $25,000. Once installed, I was told the downstairs thermostat could be connected to wifi, but not the upstairs. The system was poorly balanced and follow up visits were needed to correct the issue. During one of the visits, I mentioned that I was disappointed the upstairs thermostat could not be operated remotely. The repair person was surprised and told me that it certainly could. He connected it to wifi no problem.

The thermostats and app that operates it are intermittently down for service and do not work well at all (a subsidiary of Honeywell). These are extremely poor products with outdated interfaces, and they frequently break down. At present, one of the thermostats has fallen out of connection with my wifi (it's hard wired) and according to the company, the entire app is down with no explanation for when it will be working again.

I could go on, but my advice, go with another company. I'm giving 2 stars because the office staff is extremely courteous as were the service people who came to the house.

As always, my experience with Ongaro and Sons was top quality. The technician was polite, friendly and efficient. I am pleased I chose Ongaro and Sons to install my furnace, water heater, ducts and sewage outlets. Office staff has always been helpful and friendly. Requests are scheduled at an early date. Technicians arrive on time. I have recommended Ongaro and Sons to my friends. They too have been completely satisfied.

Brandon did a great job for us. He did a complete system check using good software and hardware, and found a capacitor that was failing and replaced it before it caused an outage on our air conditioning system.

Robert was the best, as all the guys who come from Ongaro are. I have used them for 15 years for all HVAC and tankless water heater issues. I am on my 2nd tankless. It is the BEST! I miss Tim, though. It's a bummer he was promoted. I don't get to hassle him in person anymore. Keep up the good work and Happy Holidays ALL!

James was awesome, knew exactly what to look for and helped me understand in laypersons terms what the potential issues were. The office team was also great and responsive. Super happy with the whole experience!

Ongaro continues to exceed expectations. In the past they flawlessly installed our heating furnace and water heater. Todays visit was an annual inspection and operational check of the heating furnace. Joshua was our tech. He is very knowledgable and professional. We are very satisfied with Ongaro.

I contacted Ongaro & Sons to obtain an evaluation & estimate for replacing a hot water heater. Douglas was prompt, polite and very easy to understand. He will be providing the estimate I requested. I highly recommend him.

I called and spoke with Megan first thing in the morning and she was a delight to work with. She sent us Jordan to address our unforeseen issues (surprise - no hot water and a backed up kitchen sink). Jordan showed up within a half hour, first thing in the morning, and stayed at our home working on the clogged kitchen sink until it was fixed. He was polite, professional, friendly, respectful and PERSISTENT. He did it!! He even went back to the shop to get us the correct fuses for our hot water heater and now we not only have hot water (yippee!) but also have a functioning kitchen sink again. Thank you Jordan! You are a treasure and we appreciate your fabulous work ethic greatly. And once again there is peace throughout the land. These folks are a great find. We will continue to call upon them in the future.

We have been with Ongaro and Sons for over 20 years and have always gotten great and caring service. They've never left us high and dry during busy seasons. Our current representative is Andrew, and he is truly a great guy! We have nothing but praise for their attentive service!

Our technician Donvannak Pan was professional and knowledgeable concerning not only for the reinstallation of our kitchen plumbing after a new countertop replacement which broke our faucet, but helped us in decesion making concerning our household hot water system which we want to upgrade.