Ongaro & Sons Inc

Ongaro and Sons is a great business! They are responsive and accurate about time estimates, they do good quality work, and so far, every single repair person who has come to our house has been friendly, efficient, and knowledgeable! Aldo, in particular. Was really helpful. (Plus, our dogs love him!)

James was very impressive. His knowledge and attitude was beyond compare. He is a definite assist to your company. He went beyond helping us with our problem.

To be clear the guys that carried out the work were very good. We had someone come out and price out a few jobs that needed doing. He said it was a job that would take a couple of guys half a day. I heard it, my fiancé heard it. All good. They arrived at 8am left at 9.35am so just over 3 hours. $917.68. We thought at 7-8 hors that was a fair price. Spoke with the boss and explained they may have quoted the job incorrectly. I explained I am in business and know how this works. They basically kept repeating themselves saying they don't charge by the hour they charge by the job etc etc. So, if you guys out there are happy paying nearly $300 an hour...go for it. If he hadn't mentioned hours in the first place I wouldn't care one bit about the $900 but this is typical price gauging of us poor folks in Marin. Embarrassing way to conduct business.

Aldo and Kris from Ongaro were wonderful! First off, I love the confirmation services. I knew a time window but also got a call with an ETA that allowed me to do more chores. They found the clogged pipe and sorted things out super fast. They told me what they were doing along the way and potential problems. Well done Team Ongaro!

Ended up being a big clump of TP!

Brandon was great, he even showed up early, a big plus in my book. He noticed my thermostat was not on the wall properly and in the process also noticed that a wire wasn't attached properly causing the unit to indicate I needed to change the batteries, he fixed both so I am very happy.

I called Ongaro in the morning for a drain clog in my kitchen sink.
They managed to get someone in few hours later and got the problem fixed right away. The tech was very nice and pro , explained everything and got the job done.
I highly recommend Ongaro and Sons , their prices are resonnable and the services are great. Great local company !
Thank you

Ongaro and Sons has been great! They have been our service provider on our heater for many years, and installed our air conditioner a few years back. Their pricing is very competitive, and there service is head and shoulders above the rest. They are professional, on time, and set clear expectations. All of their reps have been fantastic. We just had Jason out and he again lived up to their strong reputation. Thanks, Ongaro! Update- we just had Amanda out as well. She was amazing. Professional, knowledge, thorough, and patient (thanks, Amanda!). She outlined everything! Sadly we are in need of a new water heater, but Ongaro will be putting that in. We were hoping Amanda could help us with that because she was so nice, but I know whoever comes out will be great. Thanks again.

Honestly, when I first realized we had a leak on this property that I manage for a friend, my immediate and only reaction was the headache that I was about to deal with. Yet the headache never materialized. And that is all due to the superior level of service provided at every level by each and every person working at Ongaro & Sons.

I can not say enough good things about my experience working with the amazing group of people that work here. Everyone I interacted with here blew me away with their professional approach wrapped and delivered in the most sincere and kind package possible. These guys and gals take pride in going the extra mile in exceeding the expectations of their customers.

Sorry if I forget a name or two here but the list of professionals who have turned me into a serious fan of this place include 1&2) Nicole and Maegan who answer the phones with such care and pleasantness and help with the logistics 3) Jordan, the original service agent whose sincere approach convinced me to do a bunch of other necessary upgrades 4) Dominique, the phenomenal installer who spent a whole day installing the necessary upgrades and 5) this other service agent (whose name unfortunately escapes me at this time) who needed to be somewhat of a contortionist to do all that insulation work in between the pipes, all the way to the fantastic supervisors like 6) the very knowledgeable and caring Roberto, who showed up the following day along with 7) another great service agent, Abel, to address a small matter that had been overlooked in the original quote, simply to make certain that I was a satisfied customer.

It is no wonder that the Leak Detection Specialist guy (from another outfit) was so pleased to hear of my decision to use Ongaro & Sons for the job. His exact words were "those are the guys that I would call if I had any plumbing issues ever". And although his recommendation was reassuring, I had no clue that I was about to end up a hardcore advocate for some plumbing company. But I was so blown away by the quality of the service provided by these guys that I felt that the least that I could do in return would be to write them a good review.

What's more is that as I was bragging to my wife about what a great experience it has been dealing with these guys for the past few days, she told me that she had a bunch of plumbing work that she had had in mind for some time to be done around our own house and had not found the right guys for the job. Guess who we're going to be calling now? You guessed it: Ongaro & Sons! (and so that's going to be my very first referral of many more to come that I will be sending their way in the future).

After years of seeing their trucks driving around Marin, I finally had my first experience working with Ongaro & Sons and I couldn't be more pleased.

From my initial phone conversation scheduling the appointment, to their service at my home, they were very friendly, courteous, and most of all helpful. They worked with my schedule to find a day and time that worked best for me. The morning of the appointment, I received a text from them letting me know that my serviceman Ricardo was on his way along with a photo so I knew who to expect. When he arrived, he was very professional and continued the same helpfulness I had experience when scheduling. He explained the services he was going to perform beforehand to make sure I understood everything and happily answered all my questions. It was a routine furnace tune-up. He was thorough and efficient with the work and had completed the job very quickly.

Very happy overall with Ongaro & Sons. I cannot give them enough praise. If it were possible, I'd give them six stars on this review. Consider this public praise that 6th star. Highly recommended.

Aldo was fabulous!! Fast, friendly, and fun. He delivered estimates for other problem plumbing areas in an easy to understand fashion, and gave me some maintenance advice. Ian very glad I called ONGARO today.