Ongaro & Sons Inc

We had to switch out our dangerous fuse box. It wasn't cheap, but Ongaro made it easy. They got right back to us when we called, arrived promptly to diagnose the problem and it was easy to schedule the work. Again on the installation day they arrived on time and did a great job replacing the box and installing a surge protector. They had a very quiet generator so the power to our fridge and computers stayed on during the six hour install. Professional, knowledgeable, friendly and neat. We couldn't be happier or feel safer.

Overall, the plumbing service was great. The plumber was knowledgeable and polite. BUT I feel that I was completely scammed. I was charged $430 to clean ONE standard drain. I checked with some other plumbers in Marin who quoted prices between $150 and $250. When I called to make an appointment with Ongaro, I was told it would be approx $75 for the initial visit. I asked approximately what cleaning one drain would cost since I knew exactly what was the problem with my drain. But the person on the phone refused to answer my question and merely beat around the bush. That set off alarm bells, and I should have just hung up the phone right then and there. But I have seen their trucks around town so I figured they would at least be within a reasonable range. Boy! Was that a mistake. $430 compared with $200 elsewhere. Unbelievable! Lesson learned. Won’t be calling them back ever again. I don’t mind paying for a service. I just don’t like to be completely ripped off. And this is exactly how I felt.

So BUYER BEWARE! They do a great job. Nothing wrong with the guy who showed up at all. But be ready to pay a very steep price for admission.

We were so impressed with the punctual, kind, professional, and cost-effective service of Ongaro & Sons! Douglas was fabulous in trying to help us figure out what the debris in our water was. He spent a lot of time looking over our water heater, piping in the basement, and water quality itself. Definitely going with these good people again!

The dispatch from Ongaro call me and tried to see if I was available for an earlier appointment time. I was not. Daniel arrived shortly before I did. I directed him to the issue and he examined and made a determination on where to go. After he completed his estimate of how to fix the issue, he was very transparent and honest. I chose my option signed a few places and now it is in my court. Awesome experience with Daniel.

I was in Mexico when my next door neighbor saw a gyser coming out of an exterior pipe. Once he got it turned off, he recommended Ongaro. Of four major plumbing companies that I called, Ongaro was the first to answer the phone in person on a Saturday, the receptionist was amazing and helpful. She was able to get a plumber to my house in hours, provided consistent and helpful text updates and were willing to coordinate with my generous neighbor as I was away. Kristopher was awesome! So professional and nice, they were helpful, polite, responsive and capable. The situation could have been way uglier. I will chose Ongaro& Sons every time from here on out. Thank you!

We've used Ongaro & Sons to install air conditioning, move a thermostat, and recently to consult about outdoor lighting. We've been very pleased with their services and have found all technicians to be competent and extremely pleasant.
My most recent interaction was with Mark (fabulous) who moved the thermostat, and Renee, who saved me money by suggesting they install new outdoor fixtures rather than add more outdoor lighting.

My tub was leaking so I gave Ongaro a call this morning. They a did pretty big job for me about a month ago replacing pipes and I was so impressed, they are flawless. Gerald came over this morning, assessed the situation and wrote up a quote for me. I'm having the work done tomorrow. Gerald was friendly, professional and personable. I'm very happy with Ongaro & Sons, they're great and their staff is top notch!

Very professional and easy to work with. We’ve used them for several large and small plumbing and electrical projects and they’ve been great.

I've worked with Ongaro for many different service offerings, and the high quality of work, as well as the professionalism of the employees is always top notch — and our experience with Aldo was no exception. He showed up on time, was super friendly, and explained the issue clearly and concisely. He flagged some additional issues that might have caused the problem, then provided me with multiple solutions to prevent it from happening again. Ongaro is for sure my go-to for any kind of home repair or improvement!

Daniel was on time, professional, experienced, and very pleasant to work with. He showed up within the appointment window but the office called before the window to let us know he would be there towards the end of the window. They then called and texted us when he was finishing up the previous job to let us know he would be there in the next 5 min. Once here, he was very thorough in looking at our pipes and trying to help us where our leak was coming from. Everything was very professional and the company is pretty tech savvy with their estimates, ordering parts, invoices and appointment scheduling. There was no attempt to upsell us on things that I didn't need or ask for. I can't really comment on value because I don't have an idea of costs of plumbing labor and more importantly the cost of materials these days but I am happy with the service I got and will use them again. In fact, they will come out later this week to do another smaller job.