Fox Family Heating and Air Conditioning - HVAC Sacramento

We made the decision to replace our aging heater and AC unit, both of which were constantly breaking down after decades of use. Colin Smith at Fox Family Heating and Air recommended we update our HVAC system with a heat pump that provides both heating and cooling. This would allow us to free up valuable floor space in the garage by relocating the equipment to the side of the house (see photos). Moreover, the new system would be much quieter, energy efficient and make us eligible for a $3.5K SMUD rebate and $2K federal tax credit.

To ensure we were making an informed decision, we met with two other HVAC contractors. From the very beginning, Colin impressed us with his extensive knowledge, experience, and attentive listening. While the other contractors generally agreed with Colin's plan, they seemed more focused on upselling rather than truly understanding our needs. Ultimately, Fox Family Heating and Air instilled the most confidence in us by a long shot, so we went with them.

What sets Fox Family Heating and Air apart is that Colin himself, who initially met with us, also led the crew that came to our house. In contrast, the representatives from the other two companies were merely salesmen, and installation would be handled by others. We believe it is crucial for homeowners to have the same person who plans the project also oversee the installation. This ensures clear communication and minimizes the chances of misunderstandings and frustrations.

Our HVAC system works wonderfully now; you can rely on Fox Family Heating and Air to be honest, reliable and deliver exceptional service!

The process from the first service, estimate, assistance from the office, to final installation was so professional while having the feeling they cared about my needs, service, and questions. 11/10 rating. I'll recommend them to everyone and anyone. With such a large purchase I have zero regrets or remorse. Amazing Job Fox and Team

The workers came to install our new roof combo unit right at 7am and everything was like clockwork. Crane, haul away and title 24 guys at T3 showed up shortly after. Colin was very personable, his coworkers, Alex and Zeke were great guys and our dog made new friends. They really had it under control. No complaints on the installation process.

My entire experience with Fox Family Heating and Air was great. The person I spoke to on the phone was friendly and helpful. They got me on the schedule faster than expected. They texted me that the technician would be arriving and then the technician called me when he was close by. It was very helpful so I could wrangle my dog and kids before his arrival. When he got there he was extremely friendly both with me and my aforementioned dog and kids. Turned out I just needed to replace my air filter which was kind of embarrassing but he was very nice about it and very thorough with his investigation. If I have any other issues I would definitely call them again and recommend them to a friend.

I called Fox Family this past Friday afternoon about an urgent need, as the AC unit was not cooling properly, and with the temps getting over 100 degrees, a quick response and solution was needed.
Keith was scheduled the following morning and even arrived early.
He and Marco were both very professional and provided details on their plan of action, followed up with detailed report of recommendations to ensure the unit continued working properly.
Very pleased with the overall experience with Fox Family, including the front office. All very responsive and professional, and the communication was top notch.

Simply amazing. I contacted Fox Heating and Air for a quote for a new system and Sasha the office manager is AMAZING. She is kind and professional. The technician who helped with my quote was Kyle. He was professional and he educated me on the system and my options. This company is top-notch, honest and will take care of you. Thanks Kyle and Sasha, you guys are the best.

I have been with Fox Family Heating for several years now and they have always done a good job maintaining my heater and A/C systems. Also they do not push for extra work ,but do advise about something to consider when it's absolutely necessary. A good family business I'm happy to have on my side.

Highly recommend Fox and Family. My 96 year old mother's air conditioner stopped working during the recent heat wave. The company she has a contract with told us they were not even scheduling visits for three weeks. I called Fox and Family and was given an appointment the next day. Kyle was very professional and explained everything to my mother and myself. She is now doing business with Fox and Family and signed up for their yearly service. A big thank you to the scheduler who really went out of her way to get a repairman out to Mom!

These dudes are awesome. They show up on time, know what they're doing, and charge very fairly. We had them out recently for some warranty work, and they took care of it super fast, and it didn't cost us a penny. I highly recommend calling them first when you need your HVAC fixed or replaced.

If you’re looking for a professional, friendly and very competitive company to install a heat pump (we converted from natural gas heat), look no further. Other bids we received included “necessary duct replacement” and slightly less efficient equipment. Fox Family did not recommend new ducts (they were already upgraded with the prior system installation) and included a variable speed Mitsubishi system. The work they performed in the attic and outside looks flawless and took less than a day. The system is quiet and works fantastic. I highly recommend this company. (Morgese/Emmett contract.)