NexGen HVAC & Plumbing

Service was a water heater flush and inspection. Dave was friendly and efficient. He explained situation and gave options for future consideration without pushing for something I do not currently need. Would use service again.

Came out to unclog drain
The young man said he was waiting for his boss to bring equip to send snake from rooftop... when his boss arrived a couple hrs later his boss refused to do it and said instead gave me an estimate of over $12,000... whoa from $88 to that so we told him we needed to get other estimates.. he proceeded to brow beat us and pressure us like a used car salesman... my husband had to ask him to leave because he refused the idea of why we wanted another estimate.. will definitely not recommend this company. Thinking maybe he knows another company will reveal this estimate of what is wrong and price will be way out of line of his.. definitely not trusting this company after so much pressure to sign us up. Follow up: My senior husband went and got a snake and cleared the clogged drain himself saving us $12,000.

Sink and toilet leaks and garbage disposal issues...Johnny was very helpful in explaining the issues and providing variuos options for solutions...the communication is important to me and Johnny is great at communicating. This experience was just from the 1st visit. I still need to schedule the installation of ootions I choose.

Called NextGen on a cold weekend in February to troubleshoot our furnace that wasn't working. After having a previous technician come out and unsuccessfully diagnose the problem, Patrick at NexGen showed up and solved the issue in less than 10 mins. Patrick was professional, knowledgeable and friendly. He took the time to explain things and make sure we were satisfied. Excellent service and outstanding results!

After the technician repaired the heater, the next day it did the same thing again. I called the technician and he said he would be over at 12 noon the next day. I asked if that wouldn’t interfere with his lunch and he said no. At 2:00 P.M. and him not showing up, I called him and he said he got involved with another job. My question is, why not call me and say that he was running late ? Anyway, he asked about coming the next day and of course I had a Doctor’s appointment along with the next day. I realize that people get busy, but calling takes a short time and should be done. I was waiting two hours for him to show up and who knows how much longer I could have waited.

Wife & I had NexGen install our New AC/ Heater unit. We couldn't be more happier. The job was completed in one day and the entire crew was very polite as well as professional. Thank You NexGen !

Michael Melton was very informative, explaining what he will do and answering all my questions courteously. He came on time and kept me up to date during the tune-up.

I had the best experience today! Robbie was prompt, very friendly, and extremely knowledgeable.

Ordered on line Friday morning. Service completed Monday noon. Had to call several times in order to have my sink drain cleared! Did show up around six P.M. Friday evening without the proper equipment. Promised to call Saturday afternoon. Never did. Promised first appointment Monday morning. I had to call three times Monday Morning. Very poor response!

My HVAC was rescued by these guys. More specifically, the tech who came out to our house, Brandon Rodriguez, was not only right on but smart. I like smart! From the time he got to our house, the problem was resolved within 15- to 20-minutes. Thanks Brandon.