NexGen HVAC & Plumbing

I recently had the pleasure of hiring Nexgen HVAC for a repair job, and I cannot emphasize enough how impressed I am with their exceptional customer service. Carlos Acevedo and his supervisor Tim Eagleson, the technicians assigned to our project, went above and beyond to assist my wife and me, ensuring our experience was not only satisfactory but also memorable.

From the moment Carlos arrived at our home, he immediately put us at ease with their friendly demeanor and warm personality. What stood out about both men was their willingness to engage in genuine conversations about their families and children, as we discovered our shared experiences as parents of young kids. This personal touch created an instant connection, making the entire repair process more pleasant and enjoyable.

The expertise displayed by Carlos and Tim was truly commendable. They demonstrated a deep understanding of HVAC systems, quickly identifying the issue we were facing and efficiently addressing it. Their professionalism and attention to detail were evident throughout the entire repair process, ensuring that no stone was left unturned. Their technical skills and knowledge instilled confidence in us, leaving no doubt that we were in capable hands.

While it is true that Nexgen HVAC may be slightly more expensive compared to other HVAC repair services, the impeccable customer service we received made every penny worth it. Carlos and Tim's dedication to going the extra mile, taking the time to establish a personal connection, and genuinely caring about our needs and concerns set Nexgen HVAC apart from the rest.

Jose was great!! He came for the regular maintenance on my HVAC system, took pictures of everything to show me before & after pictures of what was done. He answered all my questions and was highly professional! I highly recommend NexGen!

Pedro was awesome! Very professional. He came for the regular maintenance on my HVAC system, took pictures of everything to show me how it looked & what he cleaned. He answered all my questions & made sure I was satisfied with it all. I highly recommend NexGen!

Justin and Mike were very nice, professional and informative. I am going to keep looking just to see about pricing since that is just who I am but they did say they would price match as long as it is not a mom and pop shop. must price match with major retailer. the lifetime warranty they offer sounds great and they do have great reviews. I will certainly be calling Justin and Mike when I am ready!

We are very impressed with NexGen as a company and especially their agent, Noah Fierro. The company offers excellent products and their service is first class. They offered next day installation on our complete furnace and A/C system. The installers are very competent. We highly recommend NexGex to anyone.

We were having a plumbing issue, so we called Nextgen and they went Larry. Larry was so helpful. He was very knowledgeable and thorough. He communicated what the problem was effectively and went over a plan on how to fix. Thank you so much for your help and expertise.

We called for a plumbing issue. Julio was our tech and he was so awesome! Super knowledgeable and professional. He’s definitely the reason we will be using NexGen again, thank you so much!

I called NexGen and was told they had an appointment between 5:00 and 6:00PM. I got a call and was told that the technician was available earlier. At around 2:00PM, the technician arrived. He disassembled the heater and pointed out the electric motor was beginning to leak oil and should be replaced. I inspected it and found he was correct. He then showed me a flame sensor was corroded and simply cleaned it. This heater has been a pain for several years, but on and off. I decided to hold off on the motor until it fails. The tech was not pushy and was in fact was very professional. The price was right and I will definitely use them to replace the motor when it fails or for that matter anything else. I am very impressed with Teshawn, my technician and NexGen.

Edward H. was my service technician. Excellent service & knowledge on product & services very very help on his establishment & trustworthy. Arrived on time I fact early..Any company should be proud to have him on there team.

My experience with Nexgen has been excellent. Ramiro, the technician, contacted me before arrival and performed all the maintenance service indicated on the Nexgen website. There was a coupon for the service and Ramiro honored the coupon. He explained all services performed and any additional services to be considered. There was no pressure to purchase any items or perform any services. I would recommend Nexgen to anyone for their Hvac needs