Family Plumbing - AAVCO Plumbing, Heating & Air Conditioning

I asked Jason for an estimate 'he was very friendly and professional. I recommend this business and of course , request Jason to perform any installation or maintenance on your units.

Jacob came to the house to repair the hallway bathroom upstairs. The knob was broken, the pressure was low and the temp was off. He fixed the entire problem, even leaving to get a new part, in about one hour’s time. I mentioned to him that it was so dark upstairs due to a lightbulb being too high for me to change on the ceiling. I thought he just packed that comment away but after we said our good-byes, he returned with a super tall ladder and changed the lightbulb. That was super courteous and I’m very appreciative. Jacob was personable, kind and patient. I’m very grateful for his high level of professionalism. Side note: he wore shoe covers. Huge plus since it is raining today.

Jacob D. was amazing and came out to diagnose my heater. He was very helpful, professional and kind to my older grandfather. Employee of the year!

No complaints here, everyone is professional, polite and actually nice, wether it is on the phone or in person.
I started with a maintenance plan, received valuable advice and information about my aging HVAC system and water heater, and with their recommendations have replaced the water heater and scheduled the replacement of the HVAC units.
Necessary large expenses which with regular maintenance will save money in the long run.

Technician Jacob Diaz performed a thorough maintenance inspection of our main A/C and split system. Was very knowledgable and professional!

Worst experience by an HVAC company. We had a technician come out for a routine maintenance on my mother's house to re-wrap our duct a/c system in our garage. The tech didn't such a horrible job. View the pictures. And we paid $1000 for the service. This company should be ashamed of taking advantage of elderly people. They also came out and mis-quoted us on our account unit stating that the motor and other components needed to be replaced for $900. Using ridiculous jargon. Turns out the capacitor failed, only cost $40, which I replaced. I would never refer this company to anyone. I would advise going to Crisp Services. Very honest company. No bias. I called them not knowing the company but put my trust that someone out there is honest.

Updated Feb 2023:
I ordered a complete basic 3.5ton HVAC system. They had a great deal and the brand was a Goodman for both heating and ac. Again, Jacob was nice and worked within my request.

However, the techs that came afterward took a total of 3 days to finish. They got the heating installation 90% done first, but they didn't have all the parts to finish the rest of the job. They took more time because it needed to be a custom job due to my garage spacing issue. They also blamed the office for not ordering the parts, and it was already getting late for them to continue working, so they needed a 2nd day to finish.

The 2nd day was Monday afternoon, the day after Sunday Bowl, and only 1 tech came. He says he will try to do his best, but he will probably only get the heating done, and they would need a 3rd day to finish the ac. I felt bad for him, but I understood things can happened. He finished the heating installation after a few hours and left. They said they will make sure they have all the parts on the 3rd day to finish the job.

3rd day. They came in the morning and finishedthe ac installation with new vent registers but they said the office didnt order the life time warranty reusable air filter. And they said it being ordered.
I write this post after waiting a month for my filter. No response from the techs. Attempting to call the office.

Will update more.

Last post Sept 2022: Ryan the technician was point and knowledgeable. He was very thorough and polite. He knew what he was doing and answered all my questions.

Jacob the sales tech was so nice and courteous.

Both were honest on their assessments and pricing. Will call service again.

Luis the plumber was very polite and knowledgeable about our leak. He took care of the problem in a day. Definitely use him again

I had technician Jacob Diaz working in this co. who make a good service to my home A/C ready for summer, he make a good job.

Family Plumbing installed a water detection device in our home. They were professional and friendly to work with. All work was well done.