West Coast Heating, Air Conditioning and Solar

I have been with this company now for 10 years and so far, so good. very nice people lead by owner mike and his dad. the girls work in the office and the men in the field, nicely done I like that the women are the queens as should be. Francis and charity are the ones that I usually work with. and now my youngest son has been with them for 2 years. i am in Escondido and he is up in Fallbrook it does not matter they will come from El cajon. coach out

On a recommendation from a friend, I contacted West Coast for an estimate on replacing my entire HVAC system. West Coast was one of three estimates I obtained. Pricing of all three was fairly consistent. I decided to go with West Coast because my friend had a massive HVAC and solar installation done at his house and claimed the workmanship was spectacular and the installers were extremely clean and procedural.
Immediately, after signing a contract with West Coast, I was contacted by their office and an installation date was put on the calendar. They arrived right on time and finished a half a day early.
The foreman, Chari, was extremely knowledgeable and an excellent manager of the installation. His workers were very conscious of keeping the work area extremely clean; wearing booties over their work shoes in my house and putting drop cloths on everything that was near the work area. They finish the job and left the house basically spotless. Workmanship was excellent and the system worked as advertised.
Two days after the installation was completed, I was having trouble learning the new digital thermostat that was installed. I called West Coast and asked them if they could have Chari give me a phone call to explain a couple of things. The telephone operator asked if I would be home for the next 30 minutes and 15 minutes later a West Coast Heating truck pulls up to my house and Alex, the CEO of the company, introduces himself, and spent the next 30 minutes answering my questions about my new thermostat.
This display of customer service made me realize I had definitely chosen the right company.

Did a great job on our install and when we had a manufacturer issue they were able to address the issue and get our system running propertyly in short order. Rocky is a great asset to this company. Always available, responsive and there to support the customer while representing the company with pride.

My friend recommended them even though he did Solar through them. I was looking fora new HVAC replacement (4 ton). I obtained a total of four sets of estimates to replace our HVAC (AC and furnace) and this beat out the others in regards to three things: 1. Brand of equipment. We were kinda being brand snobs (half of it) and 2. Dual Fuel (hybrid) system flexibility. 3) bein able to use my existing Nest. One company made it feel like car buying with how aggressively pushy they were. Another company I would have gone with because I LOVED the specialist I talked to. The pricing and options were all competitive but again we had to narrow down our wants. Alex Babin from West Coast was very chill and not pushy. He provided options verbally and submitted in a timely manner three options for us to review. He was very polite when I purposefully asked him the same question three times (because one pushy company was butt hurt I didn't go with them and told me there was no such thing of a Dual Fuel system where the homeowner can swap between Heat Pump (electric) or Furance (natural gas heating)) .
We went with a dual fuel system that was Trane 2 stage furnace and a GE variale heat pump. I would have loved the Trane and Trane but my mom was the ultimate decision maker but the pricing was still competitive against the other companies. Trane is just an expensive brand. Anyway, after doing our own research we wanted to be able to manually change between natural gas or electric when heating our home. We have solar but we also have a pool pump running all day. I know Gas prices sucked the past few months but we didn't generate enough electricity during the rainy past few months. I saw it pretty much the same whether we wanted to go electric versus natural gas heating of the home. I went with keeping my existing Nest thermostat beacuse that was actually our third want. We didn't feel like changing out the thermostat. They offered a Bosch thermostat.

I accepted the estimate on a Monday and that same day I got a call from the main office to schedule installation on Friday of the same week. I made sure to pay the deposit (10% of the total cost) which was super easy online when they provided a link via email. The team that came out were five guys and arrived about 8:30AM. They finished about at about 3:50 PM. They took a lunch break in between and they were good about using booties when walking into my home to check on the Nest thermostat and using the restroom. The lead guy was took note from Alex that I needed them to show me how to manually switch between the heat pump and gas furnace for heating my home. The lead guy was good about explaining how to do this on my Nest. I inspected the work of the installation and clean up. No damage to any part of my home during their installation. They made sure to clean up the debris. I paid the remaining balance required in full after they had left on the same link that was provided to pay the deposit. Also, the estimate as I requested included West Coast's third party, WeGreen to schedule the HERS testing/certification and then the city inspection. I'll update this review if any issues found.

We had to replace our A/C unit and furnace. Edward Marquez and his team were absolutely fantastic! Personable and professional, with great attention to detail, they exceeded our greatest expectations. We are so pleased we chose West Coast and thank the team for their attention to detail that left our home looking like they had never been there (except for our great new equipment)!

Our A/C unit stopped working. We called West Coast & Tony B. came out. He did some troubleshooting & found the problem. Tony gave me some options & I decided to replace the A/C with a heat pump. He gave me some reasonable quotes & I decided on a unit. The install date was set. The system was delivered, installed & set up. Tony was very knowledgeable & personable & the installation crew of Chary, Edward & Abraham was excellent.The whole project was pleasant & timely. Tony followed up the day after installation to make sure everything was okey. Great job.

In July, West Coast replaced my old central heater with a new Trane HVAC system and also installed a small solar system. I had three HVAC bids and over 7 solar companies give bids. I usually trust Costco but even with their 15% rebate program, the quote for the similar Lennox system from their heavy advertising local company was more than 50% higher than West Coast!! Ouch. I have a 1950's home that never had A/C. Mike J. gave a complete quote, easy to read & understand with no high pressure sales or financing pitch. The gals in the office, Gabby, Carly are a pleasure to deal with, very knowledgable about the process (permitting, scheduling, even system operation!). The installation crew did a good job, I was a little worried about my beautiful plaster ceilings (they had to cut new vent holes for the new ducts) but everything went smoothly and in two days I had a new system w/Nest thermostat installed. Alex P was fantastic to deal with, his attention to detail was superb. I would highly recommend you give West Coast an opportunity to give you a bid and perform your service/installation. The A/C has been running non-stop this week and I'm very, very satisfied.

Got a new A/C system installed about 11 months ago and it's been working great! The install team were great and the initial call to get an estimate was very professional and quick. I recently had a tech come out to see what was causing some issues with the A/C randomly turning off and the tech fixed the problem (condensation drain blockage) quickly and provided detailed information, showing me what had happened. The only bummer was I was still charged for having someone out when I've only had the unit for 11 months. That said, everyone was professional and I appreciate the quick response times!

I am very impressed and pleased with West Coast Heating. Everything from installation, furnace and AC to the checkups were done professionally and on the scheduled time. I especially want to thank Shawn, please excuse me if I spelt his name wrong. He was here for the installation and each checkup He is very professional and thorough, very knowledgeable, friendly, and helpful. Please let him know he is much appreciated. In over 23 years of living in San Diego West Coast is one of the only two companies I would recommend to anyone. Thanks for a job well done!

Excellent AC check and Technician (Karam). He was thorough and no pressure tactics for any sale.