Marathon HVAC Services, LLC.

I used Marathon HVAC when it was Aloha Air. They installed my first AC some 25 years ago. Just replaced that one last year. Vivian has always been very good at making sure my units get serviced on time. Ask for Gus, he's the best!!! If

I would definitely recommend Marathon HVAC Service, Inc. They replied quickly after I sent in the issue. They set up a time that was convenient for me, verified the time, sent a reminder and a picture of the technician, Guillermo that was going to show up. Guillermo ran a few tests, determined what was wrong, let me know what the issues were and approximately how much it would cost to fix. Once I approved, he fixed the issues, tested it with me present and cleaned up after.

I'm updating my review. John's business merged with Marathon HVAC Services and after months of trying to reach John or someone at his company I was finally able to talk to Marathon. They were nice enough to offer to come to my house to take a look at the HVAC that John originally dismissed and basically told me nothing was wrong.

There is a part that needs to be replaced in my HVAC in order for it to run quieter, it's just getting old so it's louder now. Pretty simple.

I believe the person Marathon sent out was named Octavio (?) and he was super nice and seemed to be an honest dude. Good experience with Marathon all around.

I'm bummed because I feel like I paid John a $50 deposit to basically dismiss my concerns but at least Marathon is now trying to help.

---------------------------------------------
Original review:

Someone named John I believe came to look at my HVAC which was running louder than it usually does and was driving me crazy with the noise. John said there’s nothing wrong, but the sound has only gotten worse since I paid for him to give his assessment.

I’ve tried to reach his office many many times to try to discuss how we can fix this. It’s been weeks now and no one has returned my call or picked up the phone.

If you work for this company and are reading this - can someone please call me back so we can work this out??

I see this business has changed names since I used them so it seems like something suspect is going on here. I’m thinking this business may just be a scam.

We used Marathon air when it was called Aloha air. Gus and his team of installers installed all new duct work, a condenser and heater for us. We have the smallest of attic space yet they somehow found a way to run ducts through there.
We’ve used them for preventative maintenance also and the are on time and efficient.
I strongly recommend them for your HVAC needs! Ask for Gus!

Marathon HVAC was highly recommended to me by my 170 unit condominium HOA President. My AC quit working and I needed a quick diagnosis and service. They responded to my call and were able to come out the next day. They quickly found the problem and had the parts in their truck and fixed it that same day. I felt like they were honest and fair in price. I would highly recommend Marathon HVAC to anyone who needs help with their air conditioner system. Very nice and polite staff!!

I wasn’t going to post a review as I felt bad writing a negative one, but after being sent about 5 different emails asking me to post one I suppose I will. Marathon was initially a pleasurable experience. Ray was pleasurable to work with, the work was done on time, the prices were competitive. They fully installed a HVAC unit and had to install air vents in the house. When it came to permit time there were issues unfortunately. When we called an inspector out, the inspector wouldn’t issue me the permit (which I was promised I’d get, Ray assured), because of some issues he saw. Marathon came back out and did some work on the roof. We then had to get the inspector to come out again, this time no one from Marathon showed up and the inspector said they needed a representative from the company. I informed Marathon/Ray. I was never able to get Marathon to come back out however. I sent them like 3-5 emails after asking if they could please conclude this and send someone out so I could get the permit issued for me. They never replied. I had to give up. Kinda a shame. Initial work, when you’ve recently paid, pretty good. Follow up work however, careful, they might not follow through until the end. This is an honest review of what went down. Wish it would have been all positive.

Very knowledgeable, patient, and fair. Gave me the option of repairing what I needed or what he recommended with my old system. I was happy with my choice - no pushy salesmanship. Will call them again if I need anything else in the future.

Company used to be Aloha Air Conditioning and was bout out by Covina. Was happy to see they kept on the techs from Aloha- Jaime and Gus are good people and very professional. Service seems to be the same with the merger so that’s a good thing!!

Ray is a man of integrity and I will do business with Marathon as long as he is around. The Service Technicians are knowledgeable, friendly, and efficient. I have personally had them install and service my HVAC for over 12 years. I would highly recommend them.

We called Marathon HVAC Services as our heater was not working. We were all freezing during the downpour/cold weather in early April/2023. John of Marathon HVAC Services came to our home the next day on time and fixed the problem. We will definitely use their services again.