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East Bay Heating and Cooling Inc. Reviews - 32

4.9
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
F.c Dahl

I had a great experience with East Bay Heating and Cooling inc., and I am very impressed with their professional, helpful service, and friendly staff. Their technician, Craig, is outstanding! He arrived promptly to diagnose our broken AC, and took extra time to make sure the job was done properly and thoroughly. He was also very kind and patient in explaining the issue and the repair process. I was also impressed with the speed of the part ordering process, and the fact that they came back to replace the part in a matter of days. I am so happy with the service we received, and can confidently recommend East Bay Heating and Cooling inc. to anyone in need of quality HVAC services.
Thank you, Craig for all your help!

Susan Tidyman

Craig was extremely knowledgeable and helpful. He explained everything he was doing clearly. He measured the filter for me and wrote it on the existing filter so it is easy to find. He also took some extra time to explain why water comes out from the furnace and how we should take care of that area. The price was very fair
Strongly recommend Craig

Derrick Freeman

Craig from East Bay Heating & Cooling INC. was great! The company got to us within a day of our request. Craig quickly and efficiently diagnosed and fixed our AC unit. I would highly recommend this company. Thank you!

Nhan Le

I had a furnace that was left in poor shape from a previous owner. It never turned on when the weather was cold. Turned out that the furnace was so old that there was some bad repairs in the past. Someone had attempted to wire in a switch to enable the blowers instead of having the thermostat control it.

Said came by as recommended by my property insurance group and took a look at it. He eventually figured out the manual switch and recommended replacement of the entire unit. I went for a few days on the old furnace before realizing what a hassle it is to be turning the blower on and off in the middle of the night. We agreed on a full replacement but I also requested an AC unit be put in.

He came by a few times to discuss the plan with me. Originally I wanted a heat pump and we discussed the work and cost. Since the home already had central heating ducts, an ac furnace combo would be the easiest solution since the AC can be connected to the furnace which is connected to the ducts.

Originally we planned on going into the attic to attach the cooling lines but after removing the furnace, there was a clear path from the crawl space. This made the work significantly cleaner since we could go through the vents from the crawl space instead of through stucco walls. Overall, his team worked fast and kept me in the loop every step of the way. He even set up a Google Nest which now allows me to control HVAC through my phone.

Roseann DiCiano-Jones

The owner is wonderful. He is thorough, friendly on time. Addressed all of our concerns and explained everything he did and why. I will never go anywhere else

Eric Gieseking

I have had Said to the house a few times over the years to extend the life of a 25 year old HVAC system. He has always been responsive, polite, and professional. At long last the system was on its last leg and needed to be replaced. Said was, as usual, reliable and his quote was comparable to to others. This was a bigger job than in the past but he and his crew were able to complete it in one day and his crew were just as nice and respectful as he has been. Highly recommended.

Perry Lamont

I first met Said after a prior contractor sent from my home warranty totally dropped the ball-that is another story. Said came to my house personally did the inspection and also found that the heating/blower unit in my house was the original from when my house was built and also needed to be replaced. He submitted all recommendations and the warranty company approved. I could always reach Said if I had any questions - not once did I ever have to wait. And professional, the man wrote the book on being a professional in business.

The new AC and Heating system came in and he assigned his crew to be at my house. They were on time, very polite and respectful of our home both inside and outside. The work was done in a manner you just don't see today. After the work was done Said came back out and inspected everything which really impressed me, as he had worked all day and made the drive to put the final touch on the work.

I wish the home warrant company had sent East Bay Heating and Cooling from the start and I would have had everything installed so much faster than being given the run around and ignored from the original contractor. That place needs to take notice of how Said runs his business.

In ending, if you are having any issues with AC/Heating, plumbing - look nowhere else but East Bay Heating and Cooling. You will not regret it.

Patrick Hodell

Same day visit on probably Said busiest day of the year with back to back 111 temp days. Replaced the part within 15 minutes. Had cool air in my house again within minutes, first time needing HVAC help and will call Said again if needed

Khashayar Naraghi

My thermostat would not allow me to bring the temperature up but I could bring the temperature down. So I suspected that it might be the thermostat but I wanted to make sure since I have a home warranty. I contacted East Bay Heating and Cooling they responded to me right away and came over the next day. I cannot say enough about how professional they were in fact the owner came out himself. We even had tea together at the house I highly recommend this business and I will use their services if I have any needs including regular maintenance.

Tawnee Doty

All I can say is wow. Said and his team are MIRICAL workers!
Shortly after I started working at my current job all four of our swamp coolers decided it was there time to stop working. I called a long list of HVAC companies that all turned me away leaving me pretty hopeless that I would not find a company that would at least come look. Then I found Said. Thank you google.
Said when I called to explain the situation he himself came out that day to look at all four swamp coolers and gave me an estimate. There were a couple new steps for us both but together we got through it! The second I got the estimate approved I call Said and he said we will be there in two days with everything and get started.
SAID AND TEAM INSTALLED ALL FOUR SWAMP COOLERS AND CLEANED EVERYTHING WITH IN MAX 5 HOURS. Within FIVE hours they where completed. I was absolutely impressed. The flow and respect from the team is amazing.
Fast forward a week walking climate control i notice one of the fan was not working. I call Said freaking out seeing how we just replaced the Swamp coolers. He came out within the hour to fix it. It was a poor connection to the older thermostat we had. He recommended we replace them and Within a week and a half my end took a little long he was out and got thr thermostats and breakers changed out and working.

Thank you guys! We are excited to work with you!

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Cleanliness
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Comfort
4
Staff
4
Facilities
4
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