Reliable Home Comfort

We needed freon for our AC unit. I called Edison on Friday evening and he was here the very next day. We also needed air filters that he didn't have on hand but went out of his way to find and returned back to install today. Edison provided us with great customer service, was never pushy trying to oversell us on anything and his pricing is great. Thank you Edison for your service.

I replaced my 20 plus year old American Standard furnace and ductwork last year but kept the existing A/C unit and coil. This year, I decided to be proactive and replace the leaking A/C unit (R22 - Obsolete). I contacted the contractor who installed my furnace for a quote along with several others via "Home Advisor" since I wanted to hear from vetted contractors.
I also went directly to the American Standard website as well. I contacted "Reliable Home Comfort" from there.
Edison, the owner, came out to my home. We talked about the project, pretty straight forward, a simple swap out. I already had 3 estimates and wanted to get one from the "Authorized" American Standard contractor.
To be honest, I thought his estimate would be to the high end. But in actuality, his was the most competitive. We scheduled the job, his guys came out right on time. They were pleasant and professional and did a fantastic job making sure everything was to my satisfaction. And just in time for a heat wave!
After all this... I now have my "Go to Guy" for maintaining my HVAC and HIGHLY recommend Reliable Home Comfort for your HVAC needs.
And I also recommend American Standard / Trane equipment.

My fan stopped working on my rooftop package heating/air unit. Edison from Reliable Home Comfort assisted me throughout the entire process of diagnosing, checking warranty info, ordering replacement blower fan, setting appointments around my schedule, and THOROUGLY checking the entire system. I highly recommend

I had been looking in vain for someone to repair a ten year old mini-split when I stumbled on a Reliable Home ad in an advertising mailer. Mr. Rossman himself came out, and we discussed various options. I decide not to repair the system but to install a new one given the age of the old one. I appreciated that Mr. Rossman did not engage in any "hard-sell" tactics. He gave me the options and sent quotes as promised, then left it to me. His techs who did the installation were pleasant and efficient. They cleaned up perfectly after the job, including repairing a hole they had to drill. They also made sure I could operate the unit. Two days later, Mr. Rossman followed up with a call inquire about my level of satisfaction and to answer any questions. In these days when "customer nonservice" is so often the norm, it was a pleasure to work with a business that actually exemplifies customer service, from the owner, to the rep who answers the phone, to the techs. I would gladly call them again should my needs require it!

I have a “long, skinny” house in Huntington Beach, CA, that was built in 1979. The 2-story house has a flat roof and no attic. I purchased the home in late Dec 1999. The house was usually cold. A few years later I replaced the old gas furnace with a new one, but it still wasn’t warming the house. The reason the furnace was not doing a great job heating the house was not because the equipment wasn’t functioning, but because there were only four vents — two upstairs and two downstairs — with extremely limited ducting hidden in one soffit (dropped ceiling) in the entry area and another soffit (dropped ceiling) at the landing area at the top of the stairs. After many years of just wearing extra layers and using a space heater in the bedroom, I finally had the opportunity to replace the furnace with a mini-split system. Research showed that the Mitsubishi system had the best reviews, plus the company offered financing and incentive (in the form of a longer warranty) to purchase the system through a Mitsubishi-authorized dealer.

I had one “very satisfied” referral from a neighbor to a company who installs a lot of these. A sales representative from that company came out and went over the physical logistics and challenges presented by having to run individual lines from the “compressor” (which would go outside on the patio) to each individual unit in four different areas (“zones”) of the house, and we came up with a strategy. This company submitted a bid. It was a lot more costly than I’d imagined, because I hadn’t factored in the logistics. I decided to get other proposals to make sure I was getting a competitive price.

I went back to the Mitsubishi website to get referrals to factory-authorized licensed dealer-installers, and arranged to have two other companies come out to give me a quote.

One of those two additional companies was Reliable Home Comfort (RHC). The owner of the company is Edison Rossman. He made an outstanding first impression. He was timely, professional, respectful and he took the time to really evaluate the job and to listen to what I wanted to achieve. He spent a good bit of time exploring the property, measuring the entire house and the four specific zones to be able to run the load calculations, as well as to be able to input the data in the Mitsubishi “diamond builder” software to determine the appropriate size units needed. I really liked Mr. Rossman and thought he would do a very good job. His pricing was competitive with the other two companies, and he provided the load calculations. He didn’t end up getting the work because his company hadn’t been in business as long as the other two competitors, and the co-owner of the house was concerned that RHC might not have the experience needed on such a complex and complicated install. I felt bad explaining to Mr. Rossman that we had decided to engage another company (not the initial one who had been recommended by the neighbor), but he understood and was extremely respectful and did not respond in a mean or bitter way.

Our job ended up being even more complicated and there were challenges that the owner of the company we did hire had not anticipated. It took a lot longer to get the job done, and it took three tries to get the work to pass inspection by the city.

So now, hindsight being 20-20, I can tell you that RHC is the company I wish we had hired. The owner is very hands-on and he truly listens and is committed to obtaining technical training, to providing excellent customer service and to being extremely responsive, professional, respectful and polite. He does not employ aggressive sales techniques or exaggerations in order to get the work. It is also a big plus that Mr. Rossman is a veteran who served in our country’s military. There are a lot of very positive things to be said about this company and I encourage you to invite this company to bid on your job.

We had Edison update our attic heating system and add AC as well. The guys were great, good communications when questions arose, and most important, very high quality of workmanship. All the “lines were straight” where any of the work was visible on the outside of the house. Would recommend!

How Edison said the A/C project would go is exactly how it went. Excellent communication throughout, his employees were efficient and courteous. We are very pleased with how smooth it went and with the outcome. We would recommend Reliable Home Comfort.

Edison and crew installed an 18,000BTU Mitsubishi mini-split in my rental unit. Clean, high quality install, and the tenant is super happy. Very quiet operation. Added the wifi control unit. So far so good.

Edison was professional and correctly diagnosed the problem with our heater. The heater now works better than it did when we moved into this home 5 years ago.

I recently had a 24,000 BTU Trane/Mitsubishi mini-split system installed for my family room by Reliable Home Comfort. Not an easy installation. Edison and his installers were efficient and professional and the follow through from beginning to end was one of the best.