Reliable Home Comfort

Had a really great install of a Mitsubishi ductless/mini-split system in my condo by Reliable Home Comfort. The new system replaced a loud central air unit that was installed in the 80s. I now have a super quiet system with three different independent zones. Really huge upgrade in comfort and energy efficiency.

After the initial estimate was approved, the team worked with my HOA to ensure they were able to follow all their requirements.

On the actual day of the install, the team showed up on-time and was respectful of my home. I had an in-ceiling cassette installed and two of the more conventional mini-spit heads put in. It required some creative thinking to get everything in the right place with all the tight corners. They did an incredible job hiding all the new lines even though it took them a bit more effort.

They took out and disposed of the old condenser unit and replaced it with a heat pump. Not an easy task from my second story unit.

Coordination by the office was also stellar. They took care of all the permits and scheduled everything efficiently. Post-install inspection by HERS and city were all completed in a matter of minutes.

The office even provided a super clear invoice with model numbers that I could submit for rebates with Pasadena Water and Power (PWP).

I also really appreciated the responsiveness and flexibility in communication through phone, email, and text messages.

If you ever need an HVAC replaced or installed in the Los Angeles area, definitely have Edison and team take care of it.

Edison and his crew installed a Mini-split system I had replace my old Central Heat Pump. They did quality and professional work from inception of the project till the end. Cleaned up after all work like professionals do, and even found me a good dry wall and painter to finish up the few areas that needed it after the install was complete. Great job and I highly recommend Edison and his crew.

I checked out other companies before hiring Edison at Reliable Home Comfort and he was by far the most professional, knowledgeable and reasonably priced. He is a licensed installer for Mitsubishi ductless brand which you want to have in order to get the product warranty! Edison was able to get the city permit and took care of all inspections making the process easy. Edison did a thorough job of analyzing the load for my home. He was always available for questions. His crew was professional and did a clean install. I have already done the homework of interviewing other installers! Save yourself time and hire Edison! He even helped with financing!

Edison and his team were professional and courteous. We installed 2 minisplit AC units and the units work very efficiently for both cooling and heating. I wanted to have the water condensation directed into a rain barrel and the crew did their best to do so (only one pipe unfortunately due to the narrow sloping of the roof). They did forget to seal off a few areas but they were quick to come back to finish the job. All in all, very satisfied with the job and product.

Our AC quit and we had Reliable Home Comfort come out to give an estimate. Turns out we needed a whole new system. Edison was able to give us quotes for several different options and was very patient as I kept emailing him and calling him with different questions. He was very knowledgable and honest about the different systems and what would work best for our house.

In addition to be very responsive, he was very reliable. He told us what day work would start on our house and his crew showed up as promised. His work crew was very respectful and hard working. They got everything done in one day instead of the 2 - 3 we had planned on. They even managed to put a vent in a really hot room that previously did not have access to our central AC. We were thrilled.

With the job completed, Edison called afterwards to follow up and make sure we were happy. When we asked him to come out and shorten a pipe that was a few inches too long he came out on a Saturday to do so.
I wish every company had the work ethic and response that Edison and Reliable Home Comfort had. Wonderful company and owner - Would use them anytime again anytime in the future.

We were finally ready to install AC and get rid of the ugly floor furnace. After meeting with many different AC companies we finally chose Reliable Home Comfort based on the quality of the service that was being promised and fairness of price. We specifically wanted a Mitsubishi unit and Edison (owner) went to great lengths exploring all of our options with us. It was a 4 day process and the crew was very nice. Tanya in the office was lovely to work with too. We love our AC and highly recommend this company.

We got estimates for a whole house ductless Mitsubishi minisplit system from four different companies. Edison from RHC made the best impression with a very detailed proposal and we accepted it. Looking back, we definitely made the right choice. Throughout the process of planning and installation, everything was handled very professionally and all questions were always answered. Since this was a complex project (five indoor units + outdoor condenser), they reserved an entire week for the installation to make sure everything can be done right, even in case of unexpected complications. They worked hard and finished a day early. Testing and inspection passed with flying colors and the system has been working great from day one. I would highly recommend RHC for any similar project!

Reliable Home Comfort did work on 2 homes. One was installing a combo heating and air conditioning system. One was installing a heating system. They were professional in every way. They set appointment time and were on time. They were dressed neat and clean including mask. They worked quickly. They cleaned up every day. When the inspector came for final review for dual system he said the work was “beautiful” and “some of the best work I have ever seen”. I give Reliable the highest recommendation.

We had 4 estimates for AC installation and Edison was the only visit that was thorough, reliable and trustworthy. Edison did not cut corners to save a few bucks. He provided options for saving money without compromising the quality of equipment.
The crew showed up as expected; worked tirelessly; performed professionally and everything was installed as we requested. The communication was excellent with Edison and the installation crew. They were polite and courteous and got everything done quicker than expected.

We would 100% recommend Reliable Home Comfort. Edison and his team are very professional and do quality work. We purchased a Mitsubishi mini split and couldn't be happier. Worth every penny.