Cascade Comfort Services, Inc.

Showed up. Professional, and resolved my issue in one visit.

The first guys showed up, said "you need a new valve". Almost two weeks go by, I finally call, "oh that guy quit". Don't you think you should have called? They send a second guy, same thing "you need a valve". Again I have to call, "oh we can't get a valve".
I get a bill for almost $200.00, they cut to $89.00 "service fee" they need to look up the word "service" $89.00 For nothing. He left the valve dangling under the free-standing gas fireplace. Is it dangerous? I don't know that why I call them. Enjoy the $89 bucks it the last dollar you'll see from us. Is it legal the pay the $89 in penny's? I think yes.🤑

Cascade was called to repair the heating unit in one of my apartments. The tech came out. He fumbled and bumbled around for a while, replaced a part that did not need to be replaced and left. It worked when he left because the real problem was a cracked circuit board. The heater worked when the unit was cool but the crack in the board expanded and power was lost when the heater ran for a short time. Within minutes of the Cascade tech departing, the furnace had again stopped working. This tech didn't have a clue. His incompetence left a young couple, with a 4 week old child, without heat for a winter night.

The next day, Mike from Air Pro came out to make the repair. He had the problem analyzed within minutes and replaced the NEEDED part. The unit has worked perfectly since.

Cascade has told me their work has a 30 day guarantee. A person would have to be a complete idiot to have them out a second time. They would just guess again, throw some new parts at the heater in the hopes that something might work and send an additional bill.

Unfortunately, our experience with this company was nothing short of disappointment. They told us a time frame and let it lapse with us just waiting. A courtesy call would have been appreciated. Everyone's time is valuable. We had to call them to find out they weren't coming. I get things happen, but a call would have been nice.

Scacade heating and air arrived over a half hour late and didn’t call to let us know. I have a busy business and this was very inconvenient. I also had to call Scacade to see if they were even coming. Then the election got here at 8:20am. The work they did was very superior to other service work I have had done. Giving them a bit of grace in being a little late because the service was great..

Great customer service, technician was very professional.

Doug is awesome!! He is friendly courteous and did a great job fixing my ac this morning!! Thank you Doug and Cascade for always coming to my rescue!! ❤️5 stars!! Rochelle Wrinkle

Professional and knowledgeable. Would recommend them.

They were very professional and did good work

Great Tech (Riley) made a fast after hours service call on a hot day. But, be prepared to PAY DEARLY!!! He quickly diagnosed a bad fan motor on the compressor/condenser and replaced it with a new one from his truck. Total bill was $530 ($130 for after hours service all + $400 for fan motor). Normal retail for that fan motor is about $100. Now, I don't begrudge anyone a good wage - but 400% mark-up on parts is EXCESSIVE by any standard!!!!!! Based on this, I can't ever (in good conscience) recommend Cascade to anyone. A+ on service, F- for price gouging.