ATS Heating and Cooling

We are new to the Tucson area and wanted to have our newly purchased home HVac checked out. After researching multiple companies, we chose ATS. I am so glad I did. From working with office to the time Jeremy our Technician gave me my detailed report, I was nothing but impressed. Jeremy was awesome! He was so professional, knowledgeable, and friendly. I have found our new HVAC company!

On October 29th, 2019 ATS sent Charles to my home to repair a heating problem. Three days earlier I had someone else here to do the same, but he was only able to get the cooling working with the digital thermostat. Charles was here less than 5 minutes when he found out the problem. He fixed it in another 5 minutes. He was early to my appointment and was a joy to talk to since he was cordial, friendly and easy to talk to. He is an interesting man and a valuable asset to the ATS family of employees. I highly recommend ATS to anyone with any heating/cooling issues, and cannot say enough good about Charles.

Jeremy was in constant contact with us. He can quickly and worked rapidly. He fixed our issue and was very helpful! Our AC was dead and he resurrected it! 10/10 would highly recommend to everyone!

ATS Heating and Cooling was the most pleasant experience my husband and I have had during an install. The service tech's were very efficient, professional and very friendly, they put our concerns at ease. They gave us options to pay and made it very easy for us to decide who we wanted to deal with. I highly recommend ATS to anyone looking for a new A/C unit or maintenance. Thanks again for the great service and professionalism.

Having my AC go out in this heat was so frustrating! I was so upset and just lost at one point being so hot. I heard about ATS from a friend and told me to give them a try. The tech, Jason was amazing. He was very compassionate with the problem I was having beings I was so distrout with being out of my comfort zone. He had it fixed in no time. It was such a relief! He was very professional and knowledgeable which made me feel very comfortable knowing he was the one working on my AC! Will recommend him to everyone I know.

We had two Daikin heat/ac ductless systems installed one year ago in our guesthouse. They are fantastic and the service we have received from ATS has been outstanding as well. Charles came today for our 2nd scheduled maintenance and was prompt, polite, efficient and took the time to show me how to clean the filters. I would highly recommend this company.

NOTE: this review is only for their proposal. They did not install as I went with a different company. In fact this was one of five companies that have me proposals.

My disappoint with this company started with their initial inspection in order to create a proposal. It was cursory at best. He literally showed up stuck his hand in the doorway to snap a picture, asked what SEER range I wanted, and left. On top of that the guy, who was nice, made a comment about how tired he was and how COVID social distancing was exaggerated. Then he zipped away.

Other companies took the time to inspect, measure, and talk to me about my needs. My furnace space was small, requiring special considerations so I wasn't confident that their proposal would take into account all the needs.

Finally their proposal was MORE THAN DOUBLE the cost of the company I went with (Baker's Mobile Air).

I know when companies are busy they tend to over charge in order to limit their business. It was the middle of the summer after all. I understand this but I wish that rather than sending out proposals to everyone they would be more reasonable, take the time to do a good job from the beginning.

We recently had 6 units installed in our office. The electric costs savings we have had this summer is amazing. Our electric bill has been cut in half during June and July. The units are quite and cool down our lobby and individual offices very quickly.

Gary and the rest of the ATS group was responsive to our needs during installation and very easy to deal with. We recommend this product for your office or your home.

Needed AC repaired fast with family in town. ATS was recommended so made the call. Jason not only took care of the problem, but explained what issue was so we understood. Also gave us some tips to help avoid issues in the future. Really appreciated Jason going beyond "just repairing" the problem.

A+ service from Charles N., and the team at ATS. My wife was home, Charles came and fixed our leaking A/C and heater. He also answered every question in an easy to understand way. He was obviously very well educated in his profession, and excited to help...give this guy a raise! If you want great service, and communication this is the company to call. Oh, and the are Veteran owned also...can't ask for much more.